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kflorian
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PostPosted: Mon Dec 13, 2004 6:15 pm    Post subject: call waiting/inbound call causes current call to drop Reply with quote Back to top

If a call comes in while a call is in progress, the in-progress call drops....every time.

The Vonage box preceeds a Linksys router in my setup.

I welcome all tips on how I might fix this.

Ken
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reebok
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PostPosted: Tue Dec 14, 2004 8:58 am    Post subject: Reply with quote Back to top

sounds like not enough bandwidth. what are your connection speeds?

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kflorian
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PostPosted: Tue Dec 14, 2004 10:58 am    Post subject: connection speeds Reply with quote Back to top

I will run a check tonight. I'm on comcast. I routinely get between 260 and 300 kbps down, not sure of the upstream rate.

Spoke with a Vonage technician last night. We had some success by removing a 900 mghz cordless phone from the mix and using a rather old standard phone...but this would be a serious compromise if this is the only solution that works.
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PostPosted: Tue Dec 14, 2004 11:09 am    Post subject: Reply with quote Back to top

that's interesting. I wonder if it could be the voltage. I had an issue with my cordless phone where it would only beep once or twice instead of ring. and the caller id would only flash for a second or two. once the Vonage tech adjusted my voltage on the device (linksys RT31P2) to send more power to the phone it worked perfectly.

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kflorian
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PostPosted: Tue Dec 14, 2004 11:30 am    Post subject: voltage change Reply with quote Back to top

John,

Thanks for the tip. I will pass that on to the technician with whom I spoke.

I don't know which version of the "vonage box" I have. Subscribed in early September of this year.

Ken
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erferris
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PostPosted: Fri Aug 19, 2005 9:12 am    Post subject: Similar Issue Reply with quote Back to top

I have an issue where if I'm on a call, receive a call-waiting call, switch over to the new call to talk, then come back to the original call, the person cannot hear me. I can hear them, but they are unable to hear me at all. So I can switch between original and new call without issue, but when I go back to the original caller, they can't hear me any longer.

I had an issue before the firmware upgrade where if a call-waiting call beeped in, then immediately the original caller could no longer hear me. After the firmware upgrade, that issue went away, but now if I switch over and back, the call is basically lost.

Anyone seen this?
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