Vonage not connecting - 4 blinks pause repeat Dlink VTA

Posts: 2 · New Forum Member Joined: Nov 21, 2007 Posts: 2

I received my Vonage bundle of joy last night, and so far it does not work.

I basically get to the 4 blinking lights stage i.e. 4 blinks pause repeat.

My kit

Virgin Broadband ISP Router --> Linksys WRT54GS --> Dlink VTA

I have also tried another router with no success.

I have
reflashed the router with latest Firmware Version: v1.52.2
given the vta a both dhcp and static ip addresses
setup port forwarding for the ports mentioned elsewhere and even put the VTA in the DMZ
connected the VTA directly to the virgin cable modem
tried two phones plugged into both ports 1 or 2
Description Type IP Address State Online Disconnect Reason
WAN static 192.168.1.161 NA NA NA

Voice CID Phone Number Provisioning Status
LINE-1 NA Provisioned
LINE-2 NA Provisioned

Product Information
Product Information
Model Number VTA
Ethernet MAC 00:1B:11:XX:XX:XX
Software Versions
Firmware VTA-11.4.0-r060331-1.00.08-r061127.img
Boot Loader 1.3.8.1602

Mounted root (squashfs filesystem) readonly.
Mounted devfs on /dev
52k freed
Algorithmics/MIPS FPU Emulator v1.5
Interrupt pacing configured for device eth0 on block 0.
sending SYSTEM_STATIC_UP
eth0
manager_find_defaults - !mod
manager_get_defaults - !config
100 100 60 40
15 20 39 26
2 2 2 3 3 2 2 2 3 3
0
success
100 100 60 40
15 20 39 26
2 2 2 3 3 2 2 2 3 3
0
CPUFREQ=162500000
Calibrating MXP Timer... Ticks/sec=200
MIPS Timer start_count=1064088523, end_count=1064494773, current_count=1064494784
Calibrated Timer16 count = 19528
MXP module loaded
MXP memory module loaded
putting dsp in tight loop status=1
HW_DSP module loaded
10 Input clock: 12288000, final DSP speed: 122880000
TIUHW module start loading
TID 0 is a 88221
10 Input clock: 12288000, final DSP speed: 122880000
putting dsp in tight loop status=1
Logic EVT_REPORT_VOICE_IPADDR received, calling logdest resolve

Speed test statistics
---------------------
Download speed: 3854976 bps
Upload speed: 383520 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 20 ms
Average download pause: 8 ms
Minimum round trip time to server: 112 ms
Average round trip time to server: 117 ms

VoIP test statistics
--------------------
Jitter: you --> server: 6.3 ms
Jitter: server --> you: 1044.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 6
Estimated MOS score: 3.5

I will be phoning support later today but will not be holding my breath Eek

Basically unless I am being a muppet not impressed, and this may be all going back in the box and bye bye Vonage. Cool

Posts: 120 · Posted: Thu Nov 29, 2007 12:32 pm Post subject: Try This.

You could try connecting it in this order.

Virgin Media Cable Modem (I am presuming) to Vonage Adaptor to Linksys WRT54GS.

This should allow the Vonage Servers to connect to your vonage device without any problem, I have a sneeky feeling that the Linksys WRT54GS may be blocking it as its also has a routing device like the vonage router and could be causing a conflict.
Good Luck.

Posts: 2 · New Forum Member Joined: Nov 21, 2007 Posts: 2

Well it turns out that they had some sort of an issue as I spoke to them over a couple of days and they kept telling me there was a known issue and they were investigating - I was slightly miffed to be honest after all the trouble I had gone through - all they had to do was put something on their site to let people know...

So its working exactly as configured previously - I left them to it for a couple of days and bam - it started working of its own accord.

I must say this however, they were very quick to answer the phone and put me through to someone that knew about my problem - and they were very polite - so not a total let down.