VTech IP800 Power Adaptar not working

Posts: 14 · Vonage Forum Associate Joined: Jul 02, 2006 Posts: 14

I have had the VTech IP800 with one handset since July 2006 when I got Vonage. Today when I got home I went to check the VM waiting light and I noticed that the Ready light was not even on. I checked other devices that were plugged into the power strip and they all worked. So I unpluged the base and pluged it into another power outlet that I know worked and still nothing. So I called the VTech Customer Support number on the bottom of the base and was told by the IVR that since it is over a year old to buy a new one at a discount.

So, I turned around and called Vonage tech support. I explained to them the problem and they asked me to plug the adaptar back in and to hit the "Page" button. I did and the headset said base is pageing and made the tones. They said it is the power adaptar from the outlet to the base that is broken and will send me a new one by UPS. However, they said it could take 3 to 5 days, so until I get it, I don't have any Vonage service.

Has this happen to anyone else?

Posts: 8 · New Forum Member Joined: Oct 01, 2007 Posts: 8

Yes, it happened to me. Here's the thread:
vonage-forum.com/ftopic20823.html" target="_blank">http://www.vonage-forum.com/ftopic20823.html

Turns out there is a known issue with the power adapter on this model dying.