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bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20

joelmch Posted:
Hi Mamboking, I
was just wondering
about this. Were
you able to
resolve this by
...

In The Forum:
Vonage
Topic:
Uverse with Vonage and Airport extreme base station
On Dec 01, 2013 at 11:25:59


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sarcoptic
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Joined: Mar 09, 2005
Posts: 3

PostPosted: Fri Nov 16, 2007 12:15 pm    Post subject: Vonage and its surcharges over the last year Reply with quote Back to top

What is up with the cost of Vonage going up. Are we helping pay for the lawsuits. Since September 06 my bill has gone up $1.27. I am actually contemplating contacting my State Attorney General or BBB as there is no way a bill can fluctuate so much yet not change anything:

9-06 $17.99
10-06 $18.89
1-07 $18.91
4-07 $19.00
8-07 $19.10
10-07 $19.12
11-07 $19.26

So a 3rd of my bill is now taxes and surcharges
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sarcoptic
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New Forum Member


Joined: Mar 09, 2005
Posts: 3

PostPosted: Fri Nov 16, 2007 12:22 pm    Post subject: Reply with quote Back to top

Also isn't Vonage charging sales tax wrong:

Residential Basic 500 Minutes Plan $14.99
Regulatory Recovery Fee $0.99
Emergency 911 Cost Recovery $0.99
Federal Universal Service Fee $1.11
Sales Tax $1.02
Total Amount $19.10

Shouldn't sales tax only be on the $14.99. Currently they are charging sales tax after adding the monthly cost plus the regulatory fee and e911 fee. Sales tax in my state is currently 6%

So $14.99 + .99 + .99 = $16.98 *6% = $1.02
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Fri Nov 16, 2007 9:06 pm    Post subject: Reply with quote Back to top

I would think they are allowed to charge tax on the service fees.

Here is my bill for Canada, and I don't have to pay some of the fees you pay.

Charges Detail
Description Amount
Canadian Employee Unlimited Plan for 1-(xxx)-xxx-xxxx (07/Nov-06/Dec) $31.99
International Calls for 1-(xxx)-xxx-xxx (07/Oct-06/Nov) $0.42
Provincial PST $2.59
Federal GST $1.94
Total Amount $36.94

Any taxes that are collected are sent into the government Vonage can't keep those.
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rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Nov 17, 2007 9:41 am    Post subject: Reply with quote Back to top

roscopco wrote:
Canadian Employee Unlimited

Are you a Vonage employee???
 
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Nov 17, 2007 9:43 am    Post subject: Reply with quote Back to top

No, but I called for a better price so they gave me this employee price.
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rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Nov 17, 2007 9:45 am    Post subject: Reply with quote Back to top

So maybe you're an honerary employee. Cool
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Nov 17, 2007 9:47 am    Post subject: Reply with quote Back to top

maybe I should run a call center tech support from my home.
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dualsub06
Full Forum Member
Full Forum Member


Joined: Aug 12, 2007
Posts: 42

PostPosted: Sat Nov 17, 2007 10:32 am    Post subject: Re: Vonage and its surcharges over the last year Reply with quote Back to top

sarcoptic wrote:

4-07 $19.00
8-07 $19.10
10-07 $19.12
11-07 $19.26


I have had Vonage for this entire time frame and my price hasn't changed by a cent. I am not sure of the area that you live in but perhaps you should look at what part of your bill is actually increasing.

If your state or city or county has changed their 911 fee or any other fee that is the amount that should be different. Before you go contacting the AG in your state check and make sure that you actually have a complaint.

Also, charging tax on the fees and other things like 911 is up to each state. It is still certainly possible that Vonage is over charging on taxes if they are simply taxing everyone for all of it, but it is also possible that your state requires Vonage to collect taxes on your final bill amount and not just the portion of the bill that is actually for services provided.

Vonage does not tax my entire bill as my tax portion would be .45 higher if they did. I can't tell you what the portion excluded from taxes is because sales tax is the last item on the bill, but they are clearing not taxing me for every item on my bill.
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dhlunar
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 02, 2006
Posts: 14

PostPosted: Sat Nov 17, 2007 7:20 pm    Post subject: Reply with quote Back to top

Besides Vonage, I also have a landline. In my county, telephone companies, both landline and wireless, had (don't know if it still exist) to charge a county tax of $2. However, Vonage never charged me that and I have 911 setup and my billing address at my home location. This $2 was on top of a state and county 911 charge.
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brian188
Vonage Forum Master
Vonage Forum Master


Joined: Mar 04, 2006
Posts: 203

PostPosted: Sun Nov 18, 2007 12:16 am    Post subject: Reply with quote Back to top

Jan 13, 2007 $30.24
Feb 13, 2007 $30.24
Mar 13, 2007 $30.24
Apr 13, 2007 $30.39
May 13, 2007 $30.39
Jun 13, 2007 $30.39
Jul 13, 2007 $30.39
Aug 13, 2007 $30.54
Sep 13, 2007 $30.54
Oct 13, 2007 $30.57
Nov 13, 2007 $30.80

And that is why I only have 1 line with Vonage now instead of 4. My company pays for this one or it would be gone too. When I get around to it I'll port it out too.

It is usually the Federal Universal Service fee that goes up. The fee is not changing. Vonage is.

over 23% fees? I don't even think Ma Bell has balls that big.
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