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scott99
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PostPosted: Wed Nov 14, 2007 2:35 pm    Post subject: V-Phone causing SYSTEM to overload Reply with quote Back to top

When I insert the v-phone into a usb port on my work computer, the SYSTEM (as viewed in Windows Task Manager under the Processes tab) ramps up to 94-96% of CPU, maxing out the CPU's capacity. The vonagesetusb.exe will typically occupy 3-5% of CPU capacity. This is with no other apps running and 42 other active processes running. Without the V-phone the CPU normally runs at 16-18% of capacity.

My system architecture is a Dell Dimension 4600 with a Pentium 4 CPU running at 2.79 GHz with 1.50 GB of RAM. Memory usage during the use of the V-phone is running at about 469 MB.

I have no problems connecting or using the phone over my business network and call quality is good. I have also tried running through a modem cell phone modem connection with the network disconnected but have had the same result. I just cannot find the reason the SYSTEM goes into overdrive with the V-phone in.

Vonage tech support's best guess so far (after 2 hours of head scratching) is that the Sonic Wall or some other access parameter is interfering with the 6 second validation cycle the V-phone runs between itself and Vonage. This doesn't sound like the problem to me but I really don't have another 2 hours to sit through someone in India telling me to turn off the firewall settings ( I can't the IT Admin has them set on group policy and besides, I have added an exclusion for .exe on the V-phone's drive).

If you have any ideas or thoughts, please respond.
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dualsub06
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PostPosted: Wed Nov 14, 2007 3:47 pm    Post subject: Re: V-Phone causing SYSTEM to overload Reply with quote Back to top

scott99 wrote:
I really don't have another 2 hours to sit through someone in India telling me to turn off the firewall settings


Well, you might not like people in India telling you that you have a firewall issue but it is probably true. Opening an exception for a program does not automagically open the ports needed for that application to access the Internet.

When I first downloaded Vonage Talk I couldn't get it past my firewall which is Comodo. Made my CPU load go through the roof. Added V-Talk as a trusted application and still nothing. I had to manually set rules to open all of the inbound and outbound ports. Once V-Talk had all of the access it needed it's RAM usage dropped under 5MB and the CPU usage went normal.

If it works at home for you but not work, you might not be able to use it there. Support could be in India or Indiana and that won't change.
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