Req info on Tier II Technical Support pay rate

Posts: 6 · New Forum Member Joined: Nov 13, 2007 Posts: 6

Hello all, I was recently contacted by a recruiter for the Tier II Technical Support position, but she did not say how much it pays. Could someone shed some light on this please? Thanks! Smile

Posts: 80 · Vonage Forum Senior Joined: Oct 24, 2007 Posts: 80

Your best bet would be to call them and ask what they start at. Very Happy

Posts: 6 · New Forum Member Joined: Nov 13, 2007 Posts: 6

Hmm, less than $15 per hour. I was offered a position but the job requirements seem a bit much for that pay...

Posts: 433 · Posted: Sun Nov 18, 2007 2:15 am Post subject:

Is that $15 only, or does it include FREE Vonage 500 or unlimited service?

Posts: 6 · New Forum Member Joined: Nov 13, 2007 Posts: 6

There may be other perks, but base pay is less than $15 an hour. They were also pretty vague on raises. I was thinking it would be at least $18 and hour or so... Sad

Posts: 6 · New Forum Member Joined: Nov 13, 2007 Posts: 6

No reps care to comment Question

Posts: 10 · Vonage Forum Associate Joined: Feb 28, 2008 Posts: 10

It was changed to 17 per hour January 1. But it is not "pure" tech support as in answer calls and help people. You are inundated with all company hype and posters everywhere about first call resolution and customer satisfaction scores. You are logged onto an avaya phone system on your pc and every second of what you do needs to be logged in to what they call an auxillary code. So if you are on the phone you are in one code, break, another, etc. BUT, you can not be in "after call" mode more than 30 seconds taking a breather or finishining up notes, etc. You must be back in and ready for calls and you get a weekly report that shows your hold times, avg call time, after call, transfer rate, customer satisfaction rates, etc. Basically, BS big brother type system that is not really professional. I can see it for customer service, but tech?
And if your scores are not good, you cant get the better shifts, PLUS this stops you from being able to apply for other jobs there. And if your scores are low, you drag down your team which affects monthly team bonus money, so they put pressure on you there too. Each supervisor has a row of about 14 or so techs on each team If it was not for this bs system they have, it might be a decent job, but then again some dont mind it. It really is for younger workers entering the firld. An older, experienced worker would most likely not like this since they have probably never dealt with such a ridiculous system before.
My 2 cents only.

Posts: 433 · Posted: Sun Mar 02, 2008 12:39 am Post subject:

True not perrfect, but its a living for some.

Posts: 23 · Vonage Forum Associate Joined: May 09, 2006 Posts: 23

$18 increases yearly

Posts: 111 · Vonage Forum Senior Joined: Jan 26, 2008 Posts: 111

ex wrote:

An older, experienced worker would most likely not like this since they have probably never dealt with such a ridiculous system before.
My 2 cents only.

If that bumper sticker I saw is true then someone in that position has a lot of job security. It said:

"I cannot be fired. Slaves have to be sold."

Just make sure when you apply that you can say, "YEEAAAASSSSSA MAAAAASSSSSA".