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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

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Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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newalloy
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Joined: Aug 29, 2005
Posts: 4

PostPosted: Fri Nov 09, 2007 4:12 pm    Post subject: Can I cancel my LNP Request? Reply with quote Back to top

I requested my number be ported WAY BACK in May. The work order has said my port is complete since June, but apparently they are having an issue in getting my number from my old provider. I'm at a point where I don't want to port anymore. Can Vonage just cancel the port administratively so that, at some point in the future, I don't end up with a magical port completion when I don't want it anymore?
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dbarkeep
Vonage Forum Senior
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Joined: Aug 01, 2006
Posts: 92

PostPosted: Sun Dec 02, 2007 3:46 am    Post subject: Reply with quote Back to top

Hi newalloy,

This can definitely be done, all you need to do is contact Vonage and advise them that you no longer wish to transfer your number.

On the other side, if your number transfer has taken this long without completing, most likely your previous provider is rejecting the number transfer and refusing to release the number to Vonage. Usually this is caused by the name or address not matching what is currently on file for you.

The LNP process between companies is highly specific and any discrepancies will result in a failed or delayed transfer. I would recommend contacting your previous provider and determining what information you have on file. Once you have that you should ensure that the Vonage LOA has exactly the same information. This will ensure a timely and successful transfer.

- Kukk
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newalloy
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Joined: Aug 29, 2005
Posts: 4

PostPosted: Sun Dec 02, 2007 5:28 pm    Post subject: It'll never happen... Reply with quote Back to top

Well, a few days before you posted your reply to my message, I was talking with a manager from their LNP department. They let me know that they only have agreements with certain providers for the 306 area code. Rogers is allowed, as is Telus (I believe), but SaskTel and Access Communications do not have the LNP agreements with Vonage. Apparently, at the time I attempted my transfer, the agreement was close to being complete, but fell through, and therefore I was caught in the middle. Vonage's systems considered the port complete, however it never was. The manager let me know that there are about 250 people in the 306 area code that they have yet to notify of this issue.... It took me MONTHS to get the answer... you'd think they could have let the hundreds of people know their ports will likely NOT go through. They may not have these agreements for more than another year. This bites, but at least I know my number isn't caught in the middle of anything anymore. I no longer am a subscriber to Vonage in any sense. Their piss poor communication will keep me from every being a customer again too.
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sun Dec 02, 2007 8:23 pm    Post subject: Reply with quote Back to top

I thought if Vonage provides service to your area code and also your part of the area code then any number is portable.

I live in the 613 area code, but my part doesn't have service, therefore my number wasn't able to be ported so I chose a phone number in an area code where my family lives on the east coast.
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newalloy
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Joined: Aug 29, 2005
Posts: 4

PostPosted: Mon Dec 03, 2007 8:28 am    Post subject: Reply with quote Back to top

That's what I was led to believe as well. Even up until now, you can put in a 306 Regina number that belongs to SaskTel or Access Communications, and Vonage's website will tell you that the number is portable... even though the LNP technicians and managers are telling me that in fact, no... transfers are not working from those providers... and haven't been all year!
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Mon Dec 03, 2007 8:06 pm    Post subject: Reply with quote Back to top

just dump the number and get a new one, that is what I did and I don't get any tele-markerting calls.
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