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azteen
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PostPosted: Thu Nov 08, 2007 8:04 pm    Post subject: vonage and answering machine issue Reply with quote Back to top

i have a g.e. digital answering machine and Vonage. the problem i have is the answering machine will start playing the greeting then it will cut off half way through message and hang up on the caller.

this happens even if i plug the answering machine directly to line 1 on Vonage modem.

my answering machine worked fine pre Vonage and i do not believe it to be defective.

i do not want to use voicemail period. i would just like to screen my calls the old fashioned way.

can anyone recommend an answering machine that will without a doubt work with Vonage?

i called Vonage with this issue..their answer was is the Vonage working..i said yes and they said the answering machine was my problem..i got more help when i called joi their competitor..but still could'nt make it work.

so i'm trying for more info before i go spend money that really do not wish to spend.

any help would be great and welcomed...thanks
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Steve48
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PostPosted: Thu Nov 08, 2007 8:38 pm    Post subject: Reply with quote Back to top

This is the first that I've heard of an ordinary answering machine that would not work with Vonage. I know that none of us like coincidences and the machine was working before you got Vonage. Nevertheless, I'd check it with a non-Vonage line just to be certain that it's still working before going any farther.

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tophtml
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PostPosted: Fri Nov 09, 2007 6:42 pm    Post subject: Reply with quote Back to top

Try increasing the amount of time before calls are forwarded to voicemail.

Log onto your account > Click Features > Click "Configure" in the Voicemail section > in the "Enable/Disable Voicemail" section you can increase the time it takes for calls to be forwarded to the Vonage voicemail system.

This MAY work. I had the same problem and it worked for me.
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roscopco
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PostPosted: Sat Nov 10, 2007 12:35 am    Post subject: Reply with quote Back to top

I would think you would have to disable voice mail if you want an external answering machine to work instead of Vonage Voice mail.

I would like to have the Grand Central system on Vonage where when I answer the call I have the option to answer it, send to voice mail and listen in (then can decided to pick up) or send directly to voice mail.
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pdhenry
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PostPosted: Sat Nov 10, 2007 7:38 am    Post subject: Reply with quote Back to top

Nah, once the answering machine picks up Vonage voicemail doesn't enter into the picture - as far as the Vonage adapter is concerned the call has been answered.

I'm wondering if the problem is that the REN of the answering machine is too low and the Vonage adapter thinks the call has been disconnected a few seconds after the answering machine picks up.

I know the OP has rejected this idea but I prefer the features of Vonage voicemail so I've stopped using my answering machine..
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azteen
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PostPosted: Mon Nov 12, 2007 4:03 pm    Post subject: Reply with quote Back to top

thanks for all the replys.

i took answering machine to a friends house and it worked with his bellsouth landline. i have voicemail and call forwarding off completely.i have also tried sliding the quality bar both ways but it did nothing. i am not sure but i heard something about needing x-amount of voltage for answering machine to work correctly, could this be an issue? i had professional installation of the service.

for sure the answering machine works though.here we go again.
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Steve48
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PostPosted: Mon Nov 12, 2007 8:02 pm    Post subject: Reply with quote Back to top

Very strange. Well, to answer your original question, I've used a Casio Phone Mate and it worked fine with my old RTP300 Vonage box and with my VT2442 Vonage box. I dare say that this odd problem may depend on which Vonage adapter you're using. Which is it?

If you pick up a phone during the greeting, what happens?

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azteen
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PostPosted: Wed Nov 14, 2007 7:18 pm    Post subject: Reply with quote Back to top

i have vt2442 Vonage modem and a dell 2350 wireless broadband router. it only gets about 2 words out of the greeting not really enough time to pickup the phone unexpected but i will try expirementing with it. otherwise i will try the casio. everything else works great and i have a lightning fast internet it's 5 times faster than my dsl was.

again thanks for taking the time to reply.
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azteen
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PostPosted: Thu Dec 13, 2007 12:18 pm    Post subject: Reply with quote Back to top

bought new answering machine for 29 bucks works fine now.


thanks again.
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Steve48
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PostPosted: Thu Dec 13, 2007 10:30 pm    Post subject: Reply with quote Back to top

Glad you got it working. That was a weird one.

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