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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
hear using
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In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage V-Phone & SoftPhone
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jmlynn
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Joined: Feb 27, 2006
Posts: 10

PostPosted: Wed Nov 07, 2007 12:16 pm    Post subject: Softphone blocked does not work behind firewall Reply with quote Back to top

I got Softphone running at home and I loved it.

However, when I tried to use it at work. I found first I was unable to log in. After a whole hour of talking to Vonage tech support person in India, who doesn't understand what is going on, wasted a whole hour of my time trying to make sure there is nothing wrong with my Internet connection regardless of many times I told him that I was looking at my Vonage account page while talking to him.

Mind you, I am sure I know the problem, as I kept asking him to find out what TCP/IP or UDP port number needs to be open before the Softphone can "log in".

Finally, after one hour, he decide to transfer my call to someone else. The new person, still don't know that TCP/IP or UDP port meant, but at least after 10 minutes of asking me to check around, he finally went and looked up or asked someone else and came back to port 5061.

Now I can log in, but I am still unable to connect whenever I tried to make a phone call. Got Call failed: 408, Timeout.

Anyone know which TCP/IP or UPD port need to be open for the Call to go thru?

Thanks

Jml
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lukec99
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Joined: Aug 04, 2007
Posts: 3

PostPosted: Fri Nov 09, 2007 11:44 am    Post subject: UDP ports need t obe open Reply with quote Back to top

Ports used by Vonage Adapters

The following ports are needed for OUTGOING Internet communications from the Vonage device to the Vonage servers.

DNS: Port 53 UDP

TFTP: Port 21, 69, 2400 UDP

HTTP: Port 80 UDP

NTP: Port 123 UDP

SIP: Port 5061 UDP (used for older Vonage devices provisioned before 2005)

The following ports are needed for INCOMING and OUTGOING Internet communications from and to Vonage devices and servers.

RTP (Voice) Traffic: Ports 10000-20000 UDP. When a call is made, a random port between 10000 and 20000 is used for RTP (Voice) traffic. If any of these ports are blocked, you may experience one way or no audio.

If you would like to read more about port forwarding, please visit www.portforward.com.
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