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MarvelousM
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PostPosted: Tue Nov 06, 2007 9:08 am    Post subject: Vonage stopped working after I moved (RT31P2) Reply with quote Back to top

Hello, I hope you good folks can help me. I have been using Vonage for over two years and last weekend I moved about five miles from where I had been living, we have already moved once and our Vonage service was entirely uneffected. We use Comcast and it was all set up yesterday and things were fine for about half an hour, the Comcast technician even used our phone before he left. Then, I lost my phone connection and my internet connection. After a long call with Comcast's tech support we determined that there was some sort of problem on their end but it had been fixed because if I plug the modem directly into my PC I can access the internet. So I've tried resetting the router about a million times, shouting at it that I hate it doesn't work, do any of you fine people have any ideas? My router is the Linksys RT31P2 and I'm in Philadelphia. Sorry I don't have the other info right now, I'm posting at work.

Thanks in advance!
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Darrell_G
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PostPosted: Tue Nov 06, 2007 10:05 am    Post subject: Reply with quote Back to top

When you connect the RT31P2 does it pick up an IP address? Comcast may have set your IP to the MAC address of your computer thus not allowing the IP to be assigned to another networking device. If this is the case, you will have to contact Comcast to resolve this issue.
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MarvelousM
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PostPosted: Tue Nov 06, 2007 10:31 am    Post subject: Reply with quote Back to top

Darrell_G wrote:
When you connect the RT31P2 does it pick up an IP address? Comcast may have set your IP to the MAC address of your computer thus not allowing the IP to be assigned to another networking device. If this is the case, you will have to contact Comcast to resolve this issue.

Would cloning the MAC address on the router help? The person I spoke to at Comcast asked for the MAC address in the modem.
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Darrell_G
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PostPosted: Tue Nov 06, 2007 11:04 am    Post subject: Reply with quote Back to top

Yes, cloning the MAC address of the PC to the router should help.
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MarvelousM
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PostPosted: Tue Nov 06, 2007 11:24 am    Post subject: Reply with quote Back to top

Actually I think I tried that, what about the MAC address on the modem? Sorry if this is a goofy question, I'm totally at sea here.
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Darrell_G
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PostPosted: Tue Nov 06, 2007 11:45 am    Post subject: Reply with quote Back to top

You don't clone the MAC address of the modem. Have you tried recycling the power to all your devices. Shut down your computer system first. Unpulg the power to your cable modem then unplug the power to your RT31P2. Wait about 5 minutes and plug the power to your cable modem back in first, wait for all the lights to settle then reconnect the power to your Vonage device. Once all the lights are on, start your computer.
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tomp
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Location: Philadelphia, PA

PostPosted: Wed Nov 07, 2007 10:03 am    Post subject: Another Philly RT31P2 problem Reply with quote Back to top

Just as with the previous Philadelphia poster, on 11/6/07 my RT31P2 Vonage router crapped out. My Comcast cable Internet connection and my Vonage dial-tone came and went all day. Today I plugged the computer directly into the Comcast modem and I'm getting the Internet fine, but if I route through the RT31P2 I can't get online. My Vonage line doesn't have a dial tone.

I'll try rebooting everything again. I don't think I'll be able to clone the MAC address because the router isn't responding, via the ethernet cable. (Also, I usually plug a second, wireless router into the RT31P2. Will cloning mess that up?) The lights on the router correctly indicate how many ethernet cables are plugged in, but the light for the phone connection doesn't come on when it's plugged in.

Any ideas? Could it be a Philly Comcast problem?
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MarvelousM
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PostPosted: Wed Nov 07, 2007 11:00 am    Post subject: Reply with quote Back to top

I dug out the configuration disc for my router last night and ran it and miraculously my phone now works. My wireless access point now won't connect to the internet but that's a whole other problem Smile
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tomp
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Location: Philadelphia, PA

PostPosted: Wed Nov 07, 2007 11:04 am    Post subject: MAC cloning solved it Reply with quote Back to top

After unplugging everything for five minutes I connected my computer directly to the RT31P2 with an Ethernet cable and was able to login to the router via Firefox. (192.168.15.1, default password is admin, no default username) I fiddled around a bit, finally enabled MAC cloning, and cloned. Router reset itself and voila, the Internet and the dial tone are both back. Hopefully they'll stick around this time, and hopefully my wireless router will keep working as well (as I haven't tested it yet). Good luck to others with the same problem.
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