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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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donkaroo
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Joined: Nov 06, 2007
Posts: 6

PostPosted: Mon Nov 05, 2007 10:38 pm    Post subject: Setting Up Fax Machine Reply with quote Back to top

I've had Vonage for about 4 months now-so far so good. I've experienced a few people telling me the phone kept ringing or it wouldn't ring at all, but that seems to rarely happen.

I just purchased an Epson CX9400F all in one fax machine. I'm using a set of regular Panasonic phones(set of 4) and they work fine. I am also using a Linksys WRT54GS router. I don't use Vonages voicemail and instead use an answering machine. I very rarely send or receive faxes but since I picked up the Epson I would like to be able to use it when needed if possible. I have a spare 56k modem-do I need to use that? Do I need any special adapters or splitters to hook my fax up? Even if I have to answer faxes manually thats OK, I just need to know how to physically hook up my fax machine. If anyone can help it would be greatly appreciated! I only hooked up a fax machine once years back and that was on a normal phone line, so please excuse the inexperienced questions. Thank you in advance. Very Happy
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donkaroo
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PostPosted: Tue Nov 13, 2007 5:58 pm    Post subject: Reply with quote Back to top

No love here? Can someone please help with this? I tried reading many other forums but none go into detail on the actual connection. I just read how only certain fax's work and if they use a dedicated fax line. I don't need a fax line for a few faxes per year but PLEASE can someone help with how to make the connections?

I don't use any phone jacks in the house, all my phones are wireless except for the 1 base receiver. I have that hooked into the Vonage adapter(VT2142), then that goes to my router. I read that only 1 of the phone In ports on the back of the Vonage adapter will work with 1 line, so do I need to buy a splitter? And as I said, back in the day I used a modem to hook up my fax but it sounds like this is no longer needed? Also, I use a cable modem but do I still need a DSL filter when using a fax machine? Question

When I try using google all the reviews say that you can use both ports on the back of the Vonage router but in the forums it says one of them is disabled. When I checked online on my account it has my number on Port 1 and Port 2 says available? Can I just plug my fax right into the second port? My computer wont be here for another few days so I haven't tried messing with any of the connections yet.
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VoipFrus
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Joined: Oct 24, 2007
Posts: 80

PostPosted: Wed Nov 14, 2007 10:11 am    Post subject: Reply with quote Back to top

Sorry for not responding sooner. I guess I missed your post.

When you hook up a fax machine you can use a splitter to plug your fax machine and your phone into phone port 1 on the Vonage device.
The second port is if you have a second phone number / fax line.
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donkaroo
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PostPosted: Wed Nov 14, 2007 2:39 pm    Post subject: Reply with quote Back to top

Thanks for the reply. One more question if you dont mind. Do I need a filter on the splitter? I've found a few splitter that include a filter but only for one of the 2 ports. It said to put the phone line on the filtered line and your DSL connection on the other. Since I use a cable modem, do I need a filter? And if so, would having both ports filtered(phone line+fax) be better than just 1 filter? Do they sell a splitter where both ports are filtered? Thanks again for your time. Smile
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lukec99
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PostPosted: Thu Nov 15, 2007 8:30 am    Post subject: Reply with quote Back to top

Plug a regular 2-way phone splitter into the active phone port on the Vonage device. DSL filter should not be used/needed. If you have faxing trouble, you can try to connect a DSL filter only to the phone cable connected to your fax machine but connected in reverse. I.E. Vonage device>2-way phone splitter>DSL filter (in reverse)>fax machine.
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VoipFrus
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Joined: Oct 24, 2007
Posts: 80

PostPosted: Thu Nov 15, 2007 11:51 am    Post subject: Reply with quote Back to top

A lot of good and helpful information has been posted here. Hope you are able to get everything up and running correctly. In addition, if you have any issues with sending a successful fax once you are hooked up, there are some settings that you can change on your fax machine to make it more reliable faxing over an internet phone. http://www.voipfrustration.com
This forum doesn't allow you to click on external links, so you will have to cut and paste into your nav bar.

Hope this helped!
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donkaroo
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PostPosted: Mon Nov 26, 2007 8:39 pm    Post subject: Reply with quote Back to top

Thanks guys for the links and help! I purchased two line splitters, 1 has a dsl filter and the other is just a plain ol' splitter. I tried and one witht he filter first as I have had some voice quality and missed call issues in the past so I'm hoping this may help.

I connected the splitter/filter as suggested and it seems to have worked. I haven't actually tried sending a fax yet but after I made the connection and dialed a number the fax picked up and dialed(I just wanted to test and make sure it was connected right). I'm going to call a friend and let them know I'll be sending a test fax and ask if they can send me one also. So far so good!

The other thing I need to check is whether my fax machine can auto answer faxes. In the manual it says to set the auto answer 1 ring after my answering machine picks up. It went on to say that if its a fax it will pick up the fax, if its a phone call it will leave it to the answering machine. It mentioned something about it being able to distinguish the signal but I'm not sure if that would work over Voip. Even if I have to manually answer faxes I wouldn't mind, just so long as it works! Very Happy

I'm going to check out that link voipfrus as I am curious as to what I can change. I have read that lowering the baud rate helps but I'm not sure if I can do that on my machine. On the box it said fax up to xxx, I forget the exact number. Once I figure out if I can send/receive faxes I will delve into the manuals and do some further tweaking. Thank you all very much for the help, much appreciated!
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VoipFrus
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Joined: Oct 24, 2007
Posts: 80

PostPosted: Tue Nov 27, 2007 10:34 am    Post subject: Reply with quote Back to top

You are very welcome, and good luck!

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BOBatMRG
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Joined: Nov 20, 2005
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PostPosted: Tue Nov 27, 2007 11:20 am    Post subject: Fax Sending and using " *99 " Reply with quote Back to top

One great thing I learned in this forum a long time ago...
If you have trouble sending out faxes, meaning that the call is dropped after connecting but before the transmission is successful, you can slow down the transmission by entering *99 as a preface to the fax number you are calling. (eg: *998005551212)
It also doesn't hurt to enter a "pause" after the *99. There should be a "pause" or "pause/redial" key on your fax machine, or you can use a comma if it has a full keyboard. Once I started doing this, I've never had a fax get dropped.
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VoipFrus
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Joined: Oct 24, 2007
Posts: 80

PostPosted: Thu Nov 29, 2007 10:09 am    Post subject: Re: Fax Sending and using " *99 " Reply with quote Back to top

BOBatMRG wrote:
One great thing I learned in this forum a long time ago...
If you have trouble sending out faxes, meaning that the call is dropped after connecting but before the transmission is successful, you can slow down the transmission by entering *99 as a preface to the fax number you are calling. (eg: *998005551212)
It also doesn't hurt to enter a "pause" after the *99. There should be a "pause" or "pause/redial" key on your fax machine, or you can use a comma if it has a full keyboard. Once I started doing this, I've never had a fax get dropped.


This is a great heads up, and a good piece of information. However, the *99 doesn't actually slow down the transmission speed. What this does is send the fax at the highest bandwidth possible, which for Vonage would be HIGH. If you have your bandwidth set for medium or low, which compresses the audio, it could cause problems with the fax.

Some people have to have their bandwidth set to compress for different reasons, such as wanting to limit the amount of bandwidth the phone uses so they can multi-task with streaming audio or other things on their computer at the same time as they are on the phone. In this instance, you would need to dial *99 before sending a fax so it would over-ride the compression.

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