Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
New Forum Member
New Forum Member

Joined: Nov 02, 2007
Posts: 4

PostPosted: Fri Nov 02, 2007 12:51 pm    Post subject: some incoming callers get "disconnected" msg Reply with quote Back to top

1. My location - Oak Run, CA (530)
2. My ISP name and type - Frontier DSL
3. Upload and download speeds - 509 up/2066 dwn (kbps)
4. Modem make and model - Speedstream 5861
5. Type of Vonage adapter used - Motorola VT2442
6. Setup of Network ie Modem---->Vonage Adapter
7. Issue I am experiencing:

Some calls (about 50%) from my own area code (530) get a message stating "you have dialed a number that has been disconnected or is no longer in use" when dialing my Vonage phone number. This happens to land line and cellular callers... some can get through while others cannot.
I have opened a ticket with Vonage support, but they seem to be dropping the ball. In the meantime, I am losing business as some customers cannot reach me...
Anybody have any ideas as to what the problem is and how to get it resolved?
View user's profile Send private message
Vonage Forum MVM
Vonage Forum <b>MVM</b>

Joined: Nov 08, 2006
Posts: 1326

PostPosted: Fri Nov 02, 2007 12:55 pm    Post subject: Reply with quote Back to top

I was having this problem yesterday here in Canada, but the phone would ring about 30 times, then the recording would come up and then voice mail. I had left Vonage Talk running on my computer while we were out so that may have been our issue. I also have a ticket on this.
View user's profile Send private message
New Forum Member
New Forum Member

Joined: Nov 02, 2007
Posts: 4

PostPosted: Mon Nov 05, 2007 10:56 am    Post subject: Reply with quote Back to top

I have done some more testing and it seems that some callers just get a couple of rings (on their end only) and then silence. Also, in one case a different message was played that said something about a "code" number... I'm going to research that one more today and try to get the exact verbiage.
I still have not had a response from Vonage on this. I opened my trouble ticket last Wednesday and have called customer support three times since then. I did get an email on Thursday morning saying that second level support could not reproduce the problem. (thats because all they did was call my number from New York, at 3:30am... of course the call went through). The email said to "reply" if the problem "happens again"... (in reality it had never stopped happening). I replied and included lots of info on the exact nature of the issue and have been able to get nothing out of anyone at Vonage since... ridiculous!
View user's profile Send private message
New Forum Member
New Forum Member

Joined: Nov 02, 2007
Posts: 4

PostPosted: Mon Nov 05, 2007 5:40 pm    Post subject: More Info... Reply with quote Back to top

Okay, after further checking, here's what I found:

1) Sprint Cell Phones get the following message when they try to call my Vonage number - "The number or code you have dialed is incorrect... Code 5627"

2) AT&T Cell Phones & Frontier Telephone Land Lines work fine when calling my Vonage number.

3) AT&T Land Line Phones either ring twice (on the callers end only) followed by silence OR get a message stating "You have dialed a number that has been disconnected or is no longer in service".

4) The above results are based on calls placed to my Vonage phone from within my own area code (530). So far, all calls from outside my area code, regardless of the callers carrier, get through without any problems.

Still no response from Vonage on this... my calls to second level support have been met with delaying tactics and promises that they will call me back. They have yet to return my calls or provide me with any explanation or info at all.
W T F Question

I guess I should just dump the service and get a land line... that means reprinting all of my business cards, advertising, etc. What a pain in the A@#!

Any suggestions greatly appreciated. Thanks!
View user's profile Send private message
New Forum Member
New Forum Member

Joined: Nov 02, 2007
Posts: 4

PostPosted: Tue Nov 06, 2007 2:33 am    Post subject: Cancelled my service... posted the following on my blog: Reply with quote Back to top

Monday, November 5, 2007

Well, I'm sorry to report that we have been having problems with our main telephone number. Unfortunately, when we opened for business in October, I made the decision to go with Vonage as our telephone service provider... Bad move on my part. While the Vonage service is very competitively priced, feature rich, flexible & easy to set up... I have no choice but to report that their customer service stinks!
For those of you who have never heard of "Vonage", their catchy ads have aired on most of Redding's commercial television & radio stations for several years now.
Vonage is the largest Internet phone company and works by allowing you to use a Voip (Voice Over Internet Protocol) adapter, along with your high-speed internet connection (DSL, Cable or WiFi) to connect a standard POTS (Plain Old Telephone Service) telephone through your ISP (Internet Service Provider) .
In other words, you can connect any standard telephone through your fast internet connection and choose a phone number from any area you want. You can also take your Vonage adapter with you when you travel and use it as if you were in your home area code (this has the potential to save you lots of money).
In addition, Vonage also has a voice mail service that (as far as I know) has no equal. Not only can you check your voice messages in all the standard ways (by calling your voice mail number & entering a PIN, SMS, etc.), but you can also receive your voice messages as an mp3 attachment to an email! This allows you to be not only notified of your new messages via email, but to listen to messages directly from each email message you receive. Way convenient & WAY COOL!
At least I thought so... but I was wrong.
My initial excitement was replaced first by disbelief and eventually by absolute disgust with the Vonage technical support experience.
The first call I made to Vonage tech support was'nt so bad. The support rep was not as fluent in the English language as I would have liked, but was able to communicate clearly. There was an obvious script being followed by the rep, as I would expect during almost any "level one" support call. My problem was duly noted and I was issued a trouble ticket number along with a promise of attention to my issue by second level support within 48 hours. My problem would be addressed via the Vonage SOP (Standard Operating Proceedure) as soon as possible... or so I thought.
The following morning (at 3:30AM) I was rudely awakened by a phone call from the Vonage support staff. When I answered the call, I was greeted by the extremely annoying (especially considering the untimely placement of the call) clunk of the caller's phone hanging up on me.
Later that same morning, when I checked my email, I had received the following message from Vonage's 2nd level support:
Thank you for contacting Technical Support.
I apologize for any delay in responding in regards to your inbound calling issue.
We have been making test calls to the number that you have provided, and we were unable to duplicate the issues that you have been experiencing. If you could please reply to this email when the problem reoccurs, I would be more than willing to assist you troubleshoot this issue.
I apologize for any inconvenience this may have caused you, our valued customer.
Thank you for choosing Vonage for all your communication needs.
Advanced Operations Technician
Needless to say, my problem did not need to "reoccur"... it had never gone away to begin with.
I went ahead and responded to the email, as requested, outlining the exact problem... again.
I waited 24 hours for a response before calling the tech support line... again. After waiting on hold for over twenty minutes, I again relayed the exact nature of my problem and gave the rep my original trouble ticket number, etc. I was told to be patient, 2nd level support knows about my problem and is working on it (yeah, right!)
I repeated the calls to Vonage tech support for an additional three days with the same result. By the time I placed my final call, they could not even find any record of my original problem and I was reduced to repeatedly re-explaining my issue to each person I talked to. In addition to this, literally EVERY Vonage employee I spoke with used the exact same script when dealing with me... I was more than just frustrated, I was livid!
The entire "Vonage experience" ended with 2nd level support promising to "get to the bottom" of my problem with the Vonage engineering staff and call me back to fill me in. I never received a call and finally decided that enough is enough... time to bite the bullett and find a better way to do business.
This means that Tech Help! Computer Services has not only been missing many, if not most, calls from our local customers, but we also have to eat the expense of reprinting all of our business cards, advertising and other promotional materials. And, worst of all, we have not been able to provide service to our VERY valued customers.

This BLOG entry shall serve two very important purposes:

First - Let this entry serve as an apology to any and all customers who have been trying to reach Tech Help! on our office phone line (530-779-4555). We are currently arranging for a toll-free number through our local phone company. In the meantime, please contact us at 530-472-3065. Thanks for your patience while we resolve this problem!

Second - This entry should serve as a testimonial to the quality of the Vonage Tech Support experience and as a recommendation by Tech Help! Computer Services not to use the Vonage Voip service in the Shasta County area.

Thanks again for your understanding and continued support...


posted by Barry Hazle Jr. -
View user's profile Send private message
Full Forum Member
Full Forum Member

Joined: Mar 13, 2005
Posts: 41

PostPosted: Wed Nov 07, 2007 4:55 pm    Post subject: Reply with quote Back to top

Exact same problem I was having except with simultaneous ring and/or call forwarding enabled.

As far as I could tell, they are having major technical problems at Vonage.

Businesses ABSOLUTELY should not use Vonage as their primary numbers. NO WAY. Not unless you can afford to miss out on calls every once in a while.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.47 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum