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taddy
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Joined: Nov 02, 2007
Posts: 3

PostPosted: Fri Nov 02, 2007 10:05 am    Post subject: "unable to connect to the vonage network" Reply with quote Back to top

im using linksys RPT300 Broadband Router, im system is connect as follow:

Payane(dsl modem) - dlink wirless router(DI-624)- Linksys BroadBand Router(RPT-300)

Im using it in Guyana, South America. i contacted the ISP they said that the didnt Block Vonage and it can be used, however its not connecting to Vonage

The issue is: with the connection i show above, the power and the internet light on the linksys router is on(soild blue) No other light is on... when i pick up the phone it say "THE Vonage DEVICE CANNOT CONNECT TO THE Vonage NETWORK" however on the PC from D-LINK (DI-624) router - the wireless network, the internet is workin fine on them...

I restarted it several time over n over! My Vonage account is activate and everything, i used it 3days ago in new york, now im in Guyana with the linksys box and its not workin!!

HELP!!!!
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Nov 02, 2007 8:02 pm    Post subject: Reply with quote Back to top

Please provide the rest of the details listed in the sticky message at the top of the forum.

Can you connect to the internet using a computer plugged into the LAN side of the RTP300? Is so what results do you get when you run the forum Voip speed test? What results do you get from the same computer when it's plugged directly into the D-Link?

What happens if you plug the RTP300 directly into the modem?

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Steve Gray
Orlando, FL
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kumakuma
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Joined: Jun 07, 2007
Posts: 63

PostPosted: Sat Nov 03, 2007 9:09 am    Post subject: Reply with quote Back to top

there a no phone lights on the Vonage right??try to do these steps:

1.)try connecting the Vonage directly to the modem. w/o your dlink router.

2.)you dlink router does not recognize your vonage..do a mac clone on your Vonage device.connect the computer to the LAN of the vonage.open a web browser(IE,mozilla,etc..).type on the address bar.192.168.15.1..it will give you the router page of the linksys, use admin for username and password...find the word MAC ADDRESS CLONE.then click it.set MAC clone service to ENABLE.click the clone button, then click on SAVE SETTINGS..wait for it to finish rebooting itself..after it rebooted..wait for a few seconds..if there are still no lights on the Vonage device..unplug the power cable of the vonage,dlink,and modem..wait for 30 sec then plug the modem first,followed by the dlink,then the vonage...before plugging each device wait for the other one to be stable
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taddy
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Joined: Nov 02, 2007
Posts: 3

PostPosted: Tue Nov 06, 2007 9:39 am    Post subject: Reply with quote Back to top

Please provide the rest of the details listed in the sticky message at the top of the forum.

Can you connect to the internet using a computer plugged into the LAN side of the RTP300? yes i did that

Is so what results do you get when you run the forum Voip speed test? it not running the Voip speed however there the internet is workin on the computer fine...

What results do you get from the same computer when it's plugged directly into the D-Link? im getting access to the internet but the phone light is on the RPT 300 is still not lightin up...

What happens if you plug the RTP300 directly into the modem? the internet light is coming on... but the phone light is not coming on when i pick up the phone it says "unable to connect to the Vonage network"
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taddy
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Joined: Nov 02, 2007
Posts: 3

PostPosted: Tue Nov 06, 2007 9:50 am    Post subject: Reply with quote Back to top

there a no phone lights on the Vonage right??try to do these steps:

1.)try connecting the Vonage directly to the modem. w/o your dlink router.

2.)you dlink router does not recognize your vonage..do a mac clone on your Vonage device.connect the computer to the LAN of the vonage.open a web browser(IE,mozilla,etc..).type on the address bar.192.168.15.1..it will give you the router page of the linksys, use admin for username and password...find the word MAC ADDRESS CLONE.then click it.set MAC clone service to ENABLE.click the clone button, then click on SAVE SETTINGS..wait for it to finish rebooting itself..after it rebooted..wait for a few seconds..if there are still no lights on the Vonage device..unplug the power cable of the vonage,dlink,and modem..wait for 30 sec then plug the modem first,followed by the dlink,then the vonage...before plugging each device wait for the other one to be stable


i try the but when i pick up the phone it say "this telephone line is unable to connect to the Vonage network"
i restarted the system and everything
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VoipFrus
Vonage Forum Senior
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Joined: Oct 24, 2007
Posts: 80

PostPosted: Tue Nov 06, 2007 12:50 pm    Post subject: Reply with quote Back to top

OK, first off, if the power light is going solid and you are able to go online through the linksys, then the linksys is indeed online. What you need to focus on is why it's not registering with the Vonage network. What you are probably dealing with is severe latency on your internet (or jitter). If the device doesn't respond back to the server in time, then the device won't register.

Go to your command prompt and type in

ping yahoo.com -n 50

This will ping yahoo 50 times. you should see packets sent = 50, packets received = 50, lost = 0. Anything over 2% loss is a reason to call your ISP. Below that you will see minimum/maximum/average. These numbers ideally should be under 100 and within 25 of each other. Vonage can work with numbers up to 150, but above that you may experience problems. If your numbers are real high, or they have a huge difference between them, again, call your ISP.

Another thing you may want to try is a hard reset on your device. on the back, right near where the power plugs in is a little reset button. use a paperclip and push that button in for at least 30 seconds.
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Steve48
Vonage Forum MVM
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Nov 07, 2007 7:25 pm    Post subject: Reply with quote Back to top

taddy wrote:

Is so what results do you get when you run the forum Voip speed test? it not running the Voip speed however there the internet is workin on the computer fine...


Did you get any error message indicating why the test test won't run? Do you have the latest version of Java installed on your computer?

Try going to www.testmyvoip.com . Try to run a test call to Boston. If it runs, post the detailed results. If it won't tell us what error messages you get.

_________________
Steve Gray
Orlando, FL
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jingle
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Joined: Jun 10, 2008
Posts: 1

PostPosted: Tue Jun 10, 2008 9:20 am    Post subject: "The vonage device cannot contact the vonage network&am Reply with quote Back to top

Hi. I'm having the same problem with my Vonage connection. I'm currently in the Philippines and using a Linksys TI PAP2V2 phone adapter. I'm connected to a network. My Vonage was working before until an IT technician changes the firewall settings of our network. Now he can't figure out what went wrong.

I'll appreciate any help. Thanks in advance Smile

P.S. - I only have 2 lights ON and these are the POWER and the ETHERNET.
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