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pt109
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Joined: Oct 31, 2007
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PostPosted: Wed Oct 31, 2007 11:30 am    Post subject: Unable to access Billing tab on-line Reply with quote Back to top

This has been going on for more than a week. They keep giving me the same song and dance. Our engineers are working on the problem and we hope to have a solution soon.

Time for new engineers or trian the ones you got better!!!

Very sad...
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jgmiller
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Joined: Apr 21, 2007
Posts: 10

PostPosted: Wed Oct 31, 2007 2:47 pm    Post subject: Reply with quote Back to top

We're not having that problem.
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etatkins
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PostPosted: Wed Oct 31, 2007 3:44 pm    Post subject: Re: Unable to access Billing tab on-line...Sigh Reply with quote Back to top

pt109 wrote:
This has been going on for more than a week. They keep giving me the same song and dance. Our engineers are working on the problem and we hope to have a solution soon.

Time for new engineers or trian the ones you got better!!!

Very sad...


I have had this problem for over 2 weeks, I think it only applies to those of us on the 500/$14.99 plan. Makes it difficult to keep track of our used minutes from the 500 minute monthly bucket.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Oct 31, 2007 7:00 pm    Post subject: Reply with quote Back to top

I'm having it too. I'm on the 500 minute plan.

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Steve Gray
Orlando, FL
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NEWCASTLE
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PostPosted: Wed Oct 31, 2007 7:55 pm    Post subject: Reply with quote Back to top

I have 2 lines on the 500 minute plan and only have the issue on one of the lines. Fortunately since I can get data for the 1st line, I can use a little subtraction to figure out the usage for the 2nd line.

One thing to note is that at the beginning of the billing cycle I can view both lines fine. Once I get activity on the 2nd line, I can no longer view it.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Oct 31, 2007 9:01 pm    Post subject: Reply with quote Back to top

Works fine for me. I recently "downgraded" from the Unlimited to the 500-minute plan.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Steve48
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PostPosted: Thu Nov 01, 2007 8:22 pm    Post subject: Reply with quote Back to top

Mine is still out.

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Steve Gray
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Thu Nov 01, 2007 10:00 pm    Post subject: Reply with quote Back to top

There are some reports that the problem may lie with the VT2142 adapter.

Can the people reporting problems please list their Vonage adapter?

I get that error and I have the VT2142 adapter.
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NEWCASTLE
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PostPosted: Thu Nov 01, 2007 10:13 pm    Post subject: Reply with quote Back to top

I'm using the RTP300 and have the problem.
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oozlefinch
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Joined: Jul 17, 2007
Posts: 1
Location: NE Ohio

PostPosted: Fri Nov 02, 2007 3:43 am    Post subject: Reply with quote Back to top

Mine is working.

PAP2 off a WRT54G.
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