Unable to access Billing tab on-line

Posts: 1 · New Forum Member Joined: Oct 31, 2007 Posts: 1

This has been going on for more than a week. They keep giving me the same song and dance. Our engineers are working on the problem and we hope to have a solution soon.

Time for new engineers or trian the ones you got better!!!

Very sad...

Posts: 10 · Vonage Forum Associate Joined: Apr 21, 2007 Posts: 10

We're not having that problem.

Posts: 5 · New Forum Member Joined: May 10, 2004 Posts: 5

pt109 wrote:

This has been going on for more than a week. They keep giving me the same song and dance. Our engineers are working on the problem and we hope to have a solution soon.

Time for new engineers or trian the ones you got better!!!

Very sad...

I have had this problem for over 2 weeks, I think it only applies to those of us on the 500/$14.99 plan. Makes it difficult to keep track of our used minutes from the 500 minute monthly bucket.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I'm having it too. I'm on the 500 minute plan.

Posts: 62 · Full Forum Member Joined: Mar 04, 2006 Posts: 62

I have 2 lines on the 500 minute plan and only have the issue on one of the lines. Fortunately since I can get data for the 1st line, I can use a little subtraction to figure out the usage for the 2nd line.

One thing to note is that at the beginning of the billing cycle I can view both lines fine. Once I get activity on the 2nd line, I can no longer view it.

Posts: 2257 · Posted: Wed Oct 31, 2007 9:01 pm Post subject:

Works fine for me. I recently "downgraded" from the Unlimited to the 500-minute plan.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Mine is still out.

Posts: 318 · Posted: Thu Nov 01, 2007 10:00 pm Post subject:

There are some reports that the problem may lie with the VT2142 adapter.

Can the people reporting problems please list their Vonage adapter?

I get that error and I have the VT2142 adapter.

Posts: 62 · Full Forum Member Joined: Mar 04, 2006 Posts: 62

I'm using the RTP300 and have the problem.

Posts: 1 · Posted: Fri Nov 02, 2007 3:43 am Post subject:

Mine is working.

PAP2 off a WRT54G.
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