This has been going on for more than a week. They keep giving me the same song and dance. Our engineers are working on the problem and we hope to have a solution soon.
Time for new engineers or trian the ones you got better!!!
Very sad...
I have had this problem for over 2 weeks, I think it only applies to those of us on the 500/$14.99 plan. Makes it difficult to keep track of our used minutes from the 500 minute monthly bucket.
I am thinking that this issue may force them to offer to us (with this problem), the $14.99 UNLIMITED plan that was offered about 6 weeks ago to those that called in to cancel. The unlimited plan would allow us to see our billing page....... What do you guys think??
There is another thread on the forum about this and people are saying that it has been fixed. I just checked, and I can now see the billing page for both my basic 500 lines.
Mine is working now too. And I'm getting both the number of minutes used and the number remaining. For awhile before it stopped working, the minutes remaining were listed as NA.
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