I have been having an issue for about six month where I cannot call UK mobile phones. I called customer support last week and it was a trainwreck, the rep (name: "Mary" from Bangalore I would guess) said the problem was with the mobile phone I was calling. After ten minutes of explaining that I could call this number from a pots line and a US cellphone I just gave up.
Today I gave it another try. I was on hold only for about three mins, I was connected to a guy who I could easily understand and who answered the phone "Tech Support". Long story short -- after some troubleshooting and modifying some settings he fixed whatever was wrong. He even noted that my second Vonage device was offline and said if I wasnt using it I should return it.
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