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skyhawk890
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PostPosted: Mon Oct 29, 2007 9:15 pm    Post subject: Trying to connect Linksys PAP2 adapter with Linksys WRE54G Reply with quote Back to top

I have a Linksys WRT54G wireless router in house #1 and a Linksys WRE54G (range extender) in the window in house #2 and want Vonage in house #2 (same owner). Without the extender, house #2 has little or no wireless signal. With the extender in house #2, signal seems very good (11MB). To have Vonage inside house #2, I plugged a Linksys PAP2 adapter into the ethernet port of the extender. Eventually, once I apparently got the extender properly configured, the PAP2 adapter worked and Vonage service in house #2 was excellent using a cordless phone plugged into line 1. After a while, the PAP2 adapter goes off line and the voice over the phone indicates that the adapter is not configured for use or some other message. Reboot the adapter and/or extender and it works again (for a while), then goes off line again.

There is no security enabled on the wireless network. Could the extender be set up wrong, the PAP2 adapter, or do they not play well consistently??

If not, any ideas how to bounce a Vonage dial tone to a second house (~250 feet or more)?

Thanks!
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Steve48
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PostPosted: Tue Oct 30, 2007 5:45 pm    Post subject: Reply with quote Back to top

What kind of cordless phone is it? If it's a 2.4 GHz, it could be interfering with the wireless network.

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Steve Gray
Orlando, FL
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VoipFrus
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PostPosted: Wed Oct 31, 2007 7:18 am    Post subject: Reply with quote Back to top

Steve is correct with stating the cordless phone may be the culprit. If you are using a 2.4 ghz cordless phone with the wireless router they would be using the same frequency and could be cutting each other out.

When you hear that message, what it means is that you have lost the connection to the internet with your Vonage. One thing you may want to try before rebooting the network is verify the status of the lights on the Linksys WRE54G before rebooting. find out if it is the wireless extender loosing internet, or if it is just coming from the Vonage device. This way you will know which one to troubleshoot.
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skyhawk890
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PostPosted: Fri Nov 02, 2007 11:55 am    Post subject: Trouble with WRE54G and PAP2 - Unable to remain connected Reply with quote Back to top

VoipFrus wrote:
Steve is correct with stating the cordless phone may be the culprit. If you are using a 2.4 ghz cordless phone with the wireless router they would be using the same frequency and could be cutting each other out.

When you hear that message, what it means is that you have lost the connection to the internet with your Vonage. One thing you may want to try before rebooting the network is verify the status of the lights on the Linksys WRE54G before rebooting. find out if it is the wireless extender loosing internet, or if it is just coming from the Vonage device. This way you will know which one to troubleshoot.


Thanks for the replies. The cordless phone is a 900 MHz. The range extender (WRE54G) has two solid blue lights on and the wireless internet is working with a laptop off this extender. The PAP2 is plugged into the ethernet port of the extender and is showing two green lights. The internet light is solid on and the power light is blinking three times. Line 1 and Line 2 lights are off.

The message on the phone is "Your Vonage device cannot contact the Vonage network".

I suspect that if/when I reboot the PAP2 it will work again - temporarily. I have run the Voip line test and received a 95% rating...seems fine.

It is worth mentioning that when I set up the WRE54G to get the signal to bounce across the street, I had trouble setting it up. I *think* I have it set up properly since I can access the internet, but there may be a setting conflicting with the PAP2 device. Do I need to tell the router or extender something special about the PAP2? MAC address or something???

Any help is greatly appreciated. I am working on this issue right now and will update/respond to ideas.
Thanks
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skyhawk890
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PostPosted: Fri Nov 02, 2007 1:29 pm    Post subject: Reply with quote Back to top

Update...

I've connected to the PAP2 and assigned it a static IP. I've connected to the WRE54G and assigned it a static IP. The signal from the WRE54G seems to be excellent and the laptop seems to have no issue with the internet. I re-ran the Voip line test and noticed something interesting. One test shows 95% QOS and the other shows 65% QOS. The report indicates that 65% can expect broken coversations (good incoming, broken outgoing). This is what is happening now.

The connection issue, so far, seems fine - no drops yet. Any ideas about the QOS issue??
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skyhawk890
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PostPosted: Fri Nov 02, 2007 2:13 pm    Post subject: Reply with quote Back to top

Another update..

Here are the results of another speed test:


Speed test statistics
---------------------
Download speed: 2626832 bps
Upload speed: 368704 bps
Quality of service: 82 %
Download test type: socket
Upload test type: socket
Maximum download pause: 134 ms
Average download pause: 13 ms
Minimum round trip time to server: 43 ms
Average round trip time to server: 49 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.7 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 4.0

I ran another test immediately after and received a 95% QoS rating.
Making a telephone call just before the first test was a choppy conversation outbound from the Vonage line. The caller on the cell phone came in clear on the Vonage phone.

When I made another call after getting the 95% QoS rating, the conversations were great.

Any ideas on how to keep the calls great all the time??

Thanks
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Steve48
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PostPosted: Fri Nov 02, 2007 8:11 pm    Post subject: Reply with quote Back to top

Where is the computer with which you're running the tests located? Assuming it's in house 2, what kind of results do you get from a computer in house 1? Are they also inconsistent?

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Steve Gray
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skyhawk890
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PostPosted: Sun Nov 04, 2007 12:46 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Where is the computer with which you're running the tests located? Assuming it's in house 2, what kind of results do you get from a computer in house 1? Are they also inconsistent?


Your assumption is correct..house 2. However, we just ran the test from the desktop at house 1 and got 72% QoS. Running it on the laptop at house 2 is 72%.

Yesturday, I put a new WRG54G router in house 1 thinking that it was the problem. Re-set everything (extender and adaptor) and Vonage was up and running great! Today, we're back to choppy calls.

Here is what I get when I PING the WRE54G extender and PAP2 adaptor with the laptop in house 2 (logged into the router and using the diagnostic PING feature).

First try with PAP2 Vonage Phone Adaptor...

PING 192.168.1.200 ( 192.168.1.200 ) : 56 data bytes
64 bytes from 192.168.1.200: icmp_seq=0, ttl=255 times=430. ms
64 bytes from 192.168.1.200: icmp_seq=1, ttl=255 times=480. ms
64 bytes from 192.168.1.200: icmp_seq=2, ttl=255 times=420. ms
Request timed out.
Request timed out.
--- 192.168.1.200 ping statistics ---
packets transmitted = 5 , packets received = 3 packet loss = 40%
round-trip min/avg/max = 420/443/480

Second try immediately after...

PING 192.168.1.200 ( 192.168.1.200 ) : 56 data bytes
Request timed out.
Request timed out.
64 bytes from 192.168.1.200: icmp_seq=2, ttl=255 times=0. ms
64 bytes from 192.168.1.200: icmp_seq=3, ttl=255 times=150. ms
64 bytes from 192.168.1.200: icmp_seq=4, ttl=255 times=200. ms
--- 192.168.1.200 ping statistics ---
packets transmitted = 5 , packets received = 3 packet loss = 40%
round-trip min/avg/max = 0/116/200

--------------------------------------------------------------------
First try with WRE54G Range Extender....

PING 192.168.1.240 ( 192.168.1.240 ) : 56 data bytes
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
--- 192.168.1.240 ping statistics ---
packets transmitted = 5 , packets received = 0 packet loss = 100%

Second try immediately after...

PING 192.168.1.240 ( 192.168.1.240 ) : 56 data bytes
Request timed out.
Request timed out.
64 bytes from 192.168.1.240: icmp_seq=2, ttl=255 times=340. ms
64 bytes from 192.168.1.240: icmp_seq=3, ttl=255 times=130. ms
64 bytes from 192.168.1.240: icmp_seq=4, ttl=255 times=170. ms
--- 192.168.1.240 ping statistics ---
packets transmitted = 5 , packets received = 3 packet loss = 40%
round-trip min/avg/max = 130/213/340

---------------
When I have the router ping the main computer in house 1, there is no loss - perfect.

Any ideas?? This is getting real frustrating!!!
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skyhawk890
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PostPosted: Sun Nov 04, 2007 3:38 pm    Post subject: Reply with quote Back to top

Update...just purchased a new WRT150N router. Same results.

The voice on the incoming to the Vonage phone sounds fine. The voice talking outbound on the Vonage line is bb--rrr---oooo--kkeenn or non-existent. Line 1 on the PAP2 blinks every once in a while.

The distance between router and expander = 180 feet with thru-glass line of sight.

The PING results to the PAP2 is usually 0% loss, but ocassionally I get 25% loss.

HELP PLEASE!! Is the extender just not good enough to do the job for VoIP?!?
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VoipFrus
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Joined: Oct 24, 2007
Posts: 80

PostPosted: Mon Nov 05, 2007 10:19 am    Post subject: Reply with quote Back to top

First off, when you look at the time it takes to ping - should be under 150. Ideally would be under 100. You are clearly looking at a lot of latency. Not only that but your packet loss makes Voip almost impossible. To make it easier to understand, think about driving down the highway at 65mph with 40% of the road gone. This is why you are experiencing the choppy audio. Call Vonage and have them make some adjustments on their end to accomodate for the jitter and latency. The packet loss is something that can't be fixed on their end. I would recommend calling the range extender manufacturer and explain to them that you are receiving 25% - 40% packet loss and ask them if there is anything you can do. Also, log into your Vonage device and make sure the QOS button is checked.
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