Over the last month, my sound quality has dropped a lot. I can hear people perfectly clear but they can not hear me.
I am on Optonline. My download speed is 12 (maybe 15) Mbits down, and 2 Mbits up. I have the motorola surfboard cable modem. I am using the VT2442 TA.
Speed test statistics --------------------- Download speed: 9664920 bps Upload speed: 1679328 bps Quality of service: 46 % Download test type: socket Upload test type: socket Maximum download pause: 95 ms Average download pause: 3 ms Minimum round trip time to server: 29 ms Average round trip time to server: 52 ms
Voip test statistics -------------------- Jitter: you --> server: 5.5 ms Jitter: server --> you: 8.5 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 28 Estimated MOS score: 4.0
My quality of service looks very low. Any ideas? What can I try? Thanks in advance.
The QoS score can be very misleading. Basically, QoS is a measurement of consistent download speed. QoS = minimum download speed divided by maximum download speed. Your average download speed came to 9.66 megabits per second and your average upload speed came to 1.67 megabits per second. In both cases, your upload and download speeds are signicantly more than what's required for Voip. Besides the misleading QoS score, all the other results from the Voip speed test are very good.
The most basic thing I could suggest to you is to reboot your devices and if the problem persists you should contact customer support.
Agreed. And if re-booting doesn't help, check the phone that you're using. If you're using house wiring, temporarily disconnect from it. If that doesn't help, and if you have a cooperative friend with a different internet service, see if you can try your adapter at his/her house.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New sawendye7g New Today 1 Yesterday 18 Total 63399 Who Is On Site Visitors 135 Members 0 Total 135
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.51 Seconds and 432 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 1
Yesterday 18
Total 63399
Who Is On Site
Visitors 135
Members 0
Total 135
0.00