Over the last month, my sound quality has dropped a lot. I can hear people perfectly clear but they can not hear me.
I am on Optonline. My download speed is 12 (maybe 15) Mbits down, and 2 Mbits up. I have the motorola surfboard cable modem. I am using the VT2442 TA.
Speed test statistics
---------------------
Download speed: 9664920 bps
Upload speed: 1679328 bps
Quality of service: 46 %
Download test type: socket
Upload test type: socket
Maximum download pause: 95 ms
Average download pause: 3 ms
Minimum round trip time to server: 29 ms
Average round trip time to server: 52 ms
VoIP test statistics
--------------------
Jitter: you --> server: 5.5 ms
Jitter: server --> you: 8.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 28
Estimated MOS score: 4.0
My quality of service looks very low. Any ideas? What can I try? Thanks in advance.
The QoS score can be very misleading. Basically, QoS is a measurement of consistent download speed. QoS = minimum download speed divided by maximum download speed. Your average download speed came to 9.66 megabits per second and your average upload speed came to 1.67 megabits per second. In both cases, your upload and download speeds are signicantly more than what's required for VoIP. Besides the misleading QoS score, all the other results from the VoIP speed test are very good.
The most basic thing I could suggest to you is to reboot your devices and if the problem persists you should contact customer support.
Agreed. And if re-booting doesn't help, check the phone that you're using. If you're using house wiring, temporarily disconnect from it. If that doesn't help, and if you have a cooperative friend with a different internet service, see if you can try your adapter at his/her house.
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