I have had the same problem as everyone else for nearly a month. I contacted e-mail support and received the same cookie-cutter response that they are working on it. I called them on October 28 and the CSR advised me that they are working on it and it only is a problem for the people who are on the 500 min/mo plan and in order to see the billing page you have to pay for the unlimited plan. I asked if they will be offering any compensation from this especially those who went over since they are not able to check their minutes used and she said no. She said I could call and ask how many minutes I have used, so I did. This is the funny part. She said she can not retrieve that information since the system is down.
Now this is absurd! The people on the 500 minute plan are PRECISELY THE PEOPLE WHO NEED TO SEE THE BILLING PAGE THE MOST!! We're the ones who need to monitor our minutes.
I am thinking that this issue may force them to offer to us (with this problem), the $14.99 UNLIMITED plan that was offered about 6 weeks ago to those that called in to cancel. The unlimited plan would allow us to then see our billing page....... What do you guys think?
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