X-Lite and Vonage

Posts: 11 · Vonage Forum Associate Joined: Oct 17, 2007 Posts: 11

I have tried all the suggestions I could find in this forum but was unable to connect to Vonage. I receive the following error: Registration error 503 - Service unavailable.

I have a Motorola VT2542 with a cable modem. I use CA Internet Suite as my firewall and I guess the firewall from the Motorola. I am not very technical but will follow instructions exactly. Please help I really would love to be able to tape my meeting using X-Lite.

Thank you

Posts: 11 · Vonage Forum Associate Joined: Oct 17, 2007 Posts: 11

It seems that there is a known issue with X-Lite and wireless routers. I did several tests one of them connecting straight from the router to the laptop and X-Lite worked. When I used my wireless connection, I would either get error 503 or error 408. After scouring X-Lite's forum, it turns out there is a problem with wireless connection. But there is a solution, if you download the older version of X-Lite Version 3.0 build 34025. You will be able to connect using your wireless connection.

Hope this helps others.

Posts: 10 · Vonage Forum Associate Joined: Feb 27, 2006 Posts: 10

The latest X-Lite downloaded from CounterPath does not work with Vonage Softphone account.

I found an older verion from the following:

http://www.download.com/X-Lite/3640-2349_4-10547103.html?v=1&sb=1

And it works!

Jml

Posts: 168 · Vonage Forum Master Joined: Apr 09, 2007 Posts: 168

Just to double check, are you running this on a MAC (with Leopard) or PC (if so, which OS)?