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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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tplink Posted:
Im trying to add
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adapter to my home
network. I
currently have
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DWSupport Posted:
After recent
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4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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TELLDOUG Posted:
I am looking for a
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HildBeft Posted:
You can recollect
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and open the
browser
...

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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

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Topic:
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
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their
configuration
guides,
...

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photo99
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PostPosted: Wed Oct 17, 2007 1:19 pm    Post subject: "you have reached a non working number" Reply with quote Back to top

1. I am in NYC
2. My system runs on Time Warner Cable, I have a cable box (brand new!), a Netgear router for wireless and the Vonage Motorola VT2442
3. Don't know my speeds but I did go thru this previously with a tech rep and he said they were good
4. I can make outgoing calls but when someone calls in from a Non Vonage phone they get the message "you have reached a non working number"
5. I called tech support and they said everything was okay on their end and would escalate to higher level. they gave me a ticket number and said it would take 24-48 hours to resolve. I asked if others were having this problem and they said "no". I can't really believe that. They did ask who my prior phone company was, it was Verizon, and they said to call them because my number might be out of their database. I said I have been with Vonage for a year and they are now my phone company and why would I call Verizon? I can't think of a reason why Verizon would want to help. What could be the problem and do you think it will be resolved?
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed Oct 17, 2007 1:28 pm    Post subject: Reply with quote Back to top

So you have had this number for over a year with Vonage? I guess this problem has just started to happen?

The rep might have thought that maybe you were a new customer and the number was in transition from Verizon to Vonage.
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photo99
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PostPosted: Wed Oct 17, 2007 1:43 pm    Post subject: Reply with quote Back to top

Yes, I am NOT a new customer. I have had this service for nearly a year with no problems until last month when the audio on my side stopped (dropped calls). I was told to get a new cable box that worked with DOCSIS 1.1 or higher. I got a new box two days ago and thought my problems were over. But now I get this new message and cannot receive any incoming calls.
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bngdup
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Joined: May 22, 2007
Posts: 41

PostPosted: Wed Oct 17, 2007 4:27 pm    Post subject: Reply with quote Back to top

First of all, this has nothing to do with your modem, so dont worry about that.

This sounds like an issue at the carrier who hosts your number.

If you were able to dial in and reach the Vonage system you would probably reach your voicemail. What you are hitting is a message that says "This is a non-working number"

This can be either 1 of 2 things.

1. Verizon "slammed" your number. This means that they took your number back from Vonage forcibly and rerouted it to them. So because you are no longer a customer, people outside the Vonage network will now hear the non-working number message.

2. Some database error at the local carrier who hosts your number for Vonage. When this happens it means that the local carrier severed the connection from your phone number to the Vonage network(by accident). This means Vonage to Vonage calls to your number work fine, but everyone else outside that network hits a wall at the hosting carrier.

You must talk with Vonage tier 2 support to get either one fixed. You may need a to write down a few failed call examples to provide to them as evidence for a ticket but this can definitely be fixed.

Hope I have been of some help
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photo99
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PostPosted: Wed Oct 17, 2007 8:04 pm    Post subject: Reply with quote Back to top

Yes, this is very helpful. When I spoke to tech support they did ask for "evidence" of phone numbers that got the message and I was able to give them two, so they gave me a ticket number and have escalated it to Tier 2. They said it would be resolved within 48 hours. I hope so.

Thanks
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