Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
DaveIssacs
New Forum Member
New Forum Member


Joined: Oct 16, 2007
Posts: 1

PostPosted: Tue Oct 16, 2007 1:49 am    Post subject: Unable to receive calls during faxing (using WRTP54G) Reply with quote Back to top

Hi, I have the Vonage bussiness plan which includes 2 lines - a phone line and a fax line. I have setup both lines with my linksys WRTP54G adapter. Both lines work fine independently. However, whenever the fax line is in use, callers to the phone line will get "temporarily unavailable". In short, whenever I send a fax I miss incoming calls. This entirely defeats the whole purpose of having a separate fax line!

How can I make use of both lines simultaneously?
View user's profile Send private message
Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Tue Oct 16, 2007 12:02 pm    Post subject: Reply with quote Back to top

You should contact customer support about this issue.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Oct 16, 2007 5:32 pm    Post subject: Reply with quote Back to top

Definitely. I've never heard of this problem before.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
margulis9
Full Forum Member
Full Forum Member


Joined: Jan 10, 2007
Posts: 52

PostPosted: Wed Oct 17, 2007 9:00 pm    Post subject: Reply with quote Back to top

It sounds pretty simple to me. Your bandwidth is not handling the two connections. It would be a good idea to run some speed tests and make sure you're not getting excessive packet loss.
View user's profile Send private message
Miner49er
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 20, 2007
Posts: 27

PostPosted: Wed Oct 17, 2007 9:14 pm    Post subject: Reply with quote Back to top

He wouldn't get the faxes out if it was excessive packet loss. This does sound like a lack of bandwidth tho. Run some speed tests. If you are set to the High codec, (which is the default) then you need 90 kbps for each line.
View user's profile Send private message
margulis9
Full Forum Member
Full Forum Member


Joined: Jan 10, 2007
Posts: 52

PostPosted: Wed Oct 17, 2007 9:23 pm    Post subject: Reply with quote Back to top

Miner49er wrote:
He wouldn't get the faxes out if it was excessive packet loss. This does sound like a lack of bandwidth tho. Run some speed tests. If you are set to the High codec, (which is the default) then you need 90 kbps for each line.


He sure would. But, if the connections being used at the same time is not working there might be traffic issues, and as we all know there are collisions in traffic jams, which causes the packet to be lost or horribly delayed (jitter). Smile
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Oct 18, 2007 6:54 pm    Post subject: Reply with quote Back to top

All good points, and bandwidth tests are certainly in order. Still, the "temporarily unavailable" message sounds odd. I suspect it will turn out to be more than just a bandwidth issue.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
emac
Vonage Forum Senior
Vonage Forum Senior


Joined: Oct 26, 2006
Posts: 87

PostPosted: Thu Oct 18, 2007 9:03 pm    Post subject: Reply with quote Back to top

are both the phone and the fax machine connected directly to the device with out any connections to a phone jack on the wall or splitters or anything.

stray voltage either from the fax machine itself or from a phone jack on the wall can cause that issue. when one is used the device has no issue handling it but when both are used and the off_hook voltage is on both lines the device has issues.

if it was a routing issue it would happen on either of the lines all the time most likely...but your best bet is to call TEch and try to get someone in ATS they need to but your device on debug so they can see what it is doing when you try to use the fax and phone at the same time...that will show what the issue is
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jimxe2
New Today 4
Yesterday 9
Total 99039

Who Is On Site
Visitors 133
Members 0
Total 133


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.895
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.77 Seconds and 444 Pages In The Last 60 Seconds
The Vonage VoIP Forum