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Haniltery Posted:
For wipe call
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of the offline, in
gengral , it
usually apply to
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You have to use
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dconnor Posted:
What is the main
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Trafford Posted:
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Hello, It's
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? Thanks!
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longball
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PostPosted: Mon Oct 15, 2007 11:17 pm    Post subject: Vonage won't work with new iMac...???? Reply with quote Back to top

I just bought a new iMac running OSX 10.4.10 connected through Shaw internet using a wired Motorola SB5102 modem. All the cords are connected correctly .

With my new iMac I can get lightning fast internet access but the minute I connect my Vonage device I can't even get past a Google page. After spending hours on the phone with Vonage support and after them sending me a new Vonage device the problem persists. Is there anyone else out there with an iMac experiencing the same issue? The last thing Vonage support said to me is "Do you really need to access the internet through a Mac?" It seems like Vonage supports PCs but not Macs...yet they sell to Mac users. I have a 7 year old pc that runs Shaw and Vonage together no problem.

I thought I would come here as a last ditch effort to see if anyone else out there might know more about Mac issues than Vonage support does. If I can't have Vomage plugged in while I surf the net with my iMac I may as well take a time machine back 10 years and sign up for dial up.

Anyone out there who can help it would be much appreciated. If the problem can not be resolved I will have to cancel my account and go with another service. Any suggestions of an alternate service with a comparable price?[B][B]
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NEWCASTLE
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PostPosted: Mon Oct 15, 2007 11:51 pm    Post subject: Reply with quote Back to top

Can you provide more information about your setup? What Vonage device are you using? How do you have everything connected when it works and when it doesn't work? Are you using any other network devices in your setup?
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longball
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PostPosted: Tue Oct 16, 2007 12:13 am    Post subject: Reply with quote Back to top

Shaw wired Motorola SB5102 modem
Shaw internet access
one end of blue cable to ethernet port on my modem
other end to blue port labeled Internet on back of Vonage device
one end of yellow cable to yellow port on back of Vonage device labeled Ethernet
other end of yellow to ethernet port on back of imac

setup isexactly as the manual says and exactly as support instructed over and over again

vt2142-vc is the Vonage model type

This is how it is set up when I can use Vonage to make and receive calls but does not allow me to access the internet while plugged in this way. It is not how the devices are plugged in ...this ha already been determined...there has to be a setting on a new iMac thta perhaps Vonage devces are not capable of handing.

Unplug my Vonage device and hook my computer straight to my modem internet connection is fantastic. But obviously i don't have the ability to use my phone at this point.

Again device is hooked up exactly right...that is not the problem. I have a brand new Vonage device and a brand new modem in my efforts to try and solve this issue.
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knorman
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PostPosted: Tue Oct 16, 2007 6:13 pm    Post subject: Reply with quote Back to top

The router isn't going to know or care if it's a Mac or a PC, it just cares about MAC addresses, IP addresses and network protocols.

When your iMac is not plugged into the router, is it connected directly to the modem?

Usually, modems (at least the ones I've dealt with) will only let one device connect to it. If you switch devices, it won't work unless you shut off the modem for 10 minutes or so to clear its memory (maybe less, but that's the time they usually reccomend). The alternative is to find a setting in the Vonage device setup to "clone" the MAC addess of your iMac. This makes the modem think that the Vonage box is the iMac.

If that's not the case, it could be that your iMac is using the same IP address with the Vonage box as it is when it's connected directly to the modem, in which case, you'd need to either refresh your network settings or reboot the iMac. I'm guessing you've probably rebooted a thousand times already, though, and I'm pretty sure tat al Macs are smart enough to deal with changing network settings automatically.

The one other thing would cause a problem is if your iMac has a static IP address? That would mess things up, because a static address without the Vonage box would be set to a public address on your ISP's network. When you plug the iMac into the Vonage box, it's then on the box's internal network. You said that you can't get past a google page, but is it correct to say that you can get to google's page?
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bngdup
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PostPosted: Tue Oct 16, 2007 6:42 pm    Post subject: Reply with quote Back to top

knorman is right. This has to be a conflict with your network settings on your MAC. Vonage device's act as routers. These devices dont see Mac or PC or whatever. Please disregard whatever you heard from the Vonage support rep. Many people tend to think offbeat comments like this from tech support reps reflect company policy. This was just some rep who was obviously new to the job and didnt know how to respond. Thinking that Vonage "doesnt support MACs" wont help you solve the problem. Check to make sure you computer is set to use DHCP. Set the "Location" in your network settings on your MAC to Automatic(I think thats what it is, its been awhile) and you should be ok.
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longball
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PostPosted: Tue Oct 16, 2007 11:52 pm    Post subject: Reply with quote Back to top

Thanks for the advice everyone. I tried all of your suggestions and am still having no luck whatsoever.

My answer to this question:
When your iMac is not plugged into the router, is it connected directly to the modem? Yes it is and internet works perfectly fine in this case. I turned off everything ...unplugged every cord for an hour...plugged everything back in in the proper order according to Vonage manual ("set up your new Vonage Router" section) and nothing helped.

One question though...how do I "find a setting in the Vonage device setup to "clone" the MAC address of your iMac" like you suggested?

Whenever I am able to get to Google (which is rare when plugged into Vonage) I get to the page and only half of it loads then that's as far as I can get. I can not get to any other sites. After following your suggestions I was not even able to get to google at all...not even half the page loading nor any other site. So I disconnected from Vonage to post this to the forums.

Computer is set to use DHCP and "Location" in my network settings on myMAC is set to Automatic.

Signed,
Confused LOL
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jimsmith
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PostPosted: Wed Oct 17, 2007 12:48 am    Post subject: Reply with quote Back to top

Seems to me that you should have your router plugged into the modem, then your Vonage box plugged into the Router. You would only use the Blue cord. I'm not following what advantage you would get by also connecting the Yellow cord to the computer.
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longball
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PostPosted: Wed Oct 17, 2007 4:56 am    Post subject: Reply with quote Back to top

The only two devices I use are my Shaw Cable Modem (wired) and my Vonage device ...no seperate router. Sorry if I confused in the last post.
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bngdup
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PostPosted: Wed Oct 17, 2007 9:25 am    Post subject: Maybe its a dns issue Reply with quote Back to top

OK, so you seem to not give up easily. Thats good. Now lets see what we know:

*Cables/cords have been checked
*Physical setup is ok
*Everything is ok if 7yr Old PC is connected behind it

Maybe this is some kind of DNS confilct? You could try using Open DNS. See if that works.

https://www.opendns.com/start?device=apple-osx

Also try seeing if you can access the Vonage device's Web Interface at http://192.168.15.1 You can login with "router" as username and password
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tsawyer
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PostPosted: Wed Oct 17, 2007 10:08 am    Post subject: Reply with quote Back to top

I've been using Macs with Vonage for years. But my network topology is different than yours. The Vonage manual shows a few different ways to build your network. I'm doing the configuration where the router connects to a switch then the switch connects to all the PCs, Macs and to the Vonage adapter.

If you add a switch to your network the Mac won't have to go through both the Vonage adapter and the router... a condition called double NATing. Not sure why the Mac doesn't like double NATing but apparently it doesn't.

The other advantage to this approach is you'll be able to have all three of your devices (Mac, PC, & Vontage) on the internet at the same time.
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