Posted:
Mon Oct 15, 2007 6:57 pm Post subject: Softphone configuration changes coming October 16
Anyone aware of config changes for softphone users coming on October 16? I got an email from Vonage indicating it was changing, but no real explanation as to what is different. All they provided was a test proxy of a.vonim.com on port 10000? I can't believe they are really moving from port 5061 to 10000 for registration.
Here's the email:
Thank you for being a valued Vonage customer. We continually strive to provide you with high-quality, reliable digital phone service. In doing so, we occasionally upgrade the Vonage network and software remotely in order to improve our devices and network performance, as well as their reliability and features.
Vonage has identified a potential impact to some SoftPhone and SIP client applications due to network changes we are making effective October 16, 2007. If you are using a Vonage-supplied Soft Phone, please click here to download the latest firmware to ensure uninterrupted phone service.
If you are using your own SIP client application, please note the following:
Vonage performs extensive testing on Vonage-approved devices that we distribute and on the Vonage-supplied SoftPhone client. However, it is not possible for Vonage to be aware of or test all of the possible 3rd party software or devices that may be in use in conjunction with the SoftPhone lines.
If you are using your own SIP client, Vonage recommends you download the Vonage-approved client by clicking here, or you can test your client prior to October 16, 2007 by using the following SIP proxy for testing purposes only:
Group DNS: a.vonim.com Port: 10000
If you are able to make calls using this SIP proxy, then your client is compatible. If you are unable to make calls using this SIP proxy, please click here to download the Vonage SoftPhone client.
We apologize for any inconvenience. We appreciate your business and look forward to providing you with high-quality, low-cost phone service for many years to come. If you have any questions, please contact 1-VONAGE-HELP.
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