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UMP25
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PostPosted: Sun Oct 14, 2007 8:00 pm    Post subject: SimulRing not working properly; intermittent incoming trbl Reply with quote Back to top

1. Location: west suburban Chicago

2. Comcast cable

3. Upload and download speeds: 10-12 megs down; 1.3 megs up

4. Modem make and model: Motorola Surfboard 5120

5. Type of Vonage adapter used: Linsys RTP300

6. Setup: Modem --> Router --> Vonage Adapter

7. Issue you are experiencing: Two issues:

(1) SimulRing doesn't work properly.
The trouble began yesterday, October 13th. Whenever someone calls, my cell phone would always ring at the same time via SimulRing. Beginning yesterday, however, my cell phone does ring, but not until after I've answered my primary phone. In fact, I'll answer, say hello, and about 5 seconds into my conversation, my cell phone would ring showing the caller ID info of the person who just called and whom I answered on my primary phone.

(2) Intermittent incoming call probems. Perhaps not coincidentally, whenever these SimulRing problems occur, if the caller calls back right away, the call would go right to my voice mail. My primary phone wouldn't even ring. Sometimes there's just a brief blurb of a phone ringer on my end, then the incoming call goes to voice mail. I've done *69 to see who called, and I get the correct info, but the call never came through. Finally, other times incoming callers do NOT go to my voice mail; instead, they get a recording that says, "The person you have called is unavailable. Please try your call again later."

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Darrell_G
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Joined: Nov 05, 2005
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PostPosted: Sun Oct 14, 2007 9:17 pm    Post subject: Reply with quote Back to top

It sounds as if the SimulRing tags in your account are screwed up and need fixing. You will have to contact tech support to get this issue corrected...There's nothing you can do on your end to fix it.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sun Oct 14, 2007 10:21 pm    Post subject: Reply with quote Back to top

You could go into your account and disable SimulRing and then enable it again, try that and if it still doesn't work then you will have to contact support.
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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Mon Oct 15, 2007 9:15 am    Post subject: Reply with quote Back to top

I think I may have found part of the problem, at least insofaras the SimulRing aspect of it. On my Vonage acount, when I went to disable then re-enable SimulRing, I noticed the number to which it was forwarding had changed--from my cell number to my Vonage Talk user ID. Weird, because I never changed that. I changed it back to my cell phone and will wait to see what happens.

Now to figure out the incoming call problems I seem to be having intermittently.

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Darrell_G
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PostPosted: Mon Oct 15, 2007 9:52 am    Post subject: Reply with quote Back to top

If you are a user of Vonage Talk, do NOT remove the "011username." Removing this id will affect your ability to receive incoming calls when signed in to Vonage Talk.
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UMP25
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PostPosted: Mon Oct 15, 2007 10:59 am    Post subject: Reply with quote Back to top

Truthfully, I'd prefer to not use Vonage Talk. It's a pain in the ass.

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roscopco
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PostPosted: Mon Oct 15, 2007 12:47 pm    Post subject: Reply with quote Back to top

Anytime you log into Vonage talk it will add that info to simulring.

Why don't you like Vonage Talk?
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UMP25
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PostPosted: Mon Oct 15, 2007 3:36 pm    Post subject: Reply with quote Back to top

It's kind of a pain in the ass, to be honest with you. It doesn't answer like it should (hit and miss in terms of answering right away); my contacts and their #'s disappear every time I log in; etc.

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roscopco
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PostPosted: Mon Oct 15, 2007 3:46 pm    Post subject: Reply with quote Back to top

Just make sure you have the latest version: 0.9.2

I am using it all the time and it works great.

With regards to keeping the contacts I think you need to have an account with msn, yahoo, google talk etc.

Once again if you aren't using Vonage Talk then you can delete the 011username from the simulring section.
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