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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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jzika
New Forum Member
New Forum Member


Joined: Oct 12, 2007
Posts: 2

PostPosted: Fri Oct 12, 2007 2:08 pm    Post subject: 4 months later, still no transfer- service improve after? Reply with quote Back to top

Can anyone verify for me that customer service will improve after my number transfer?

I have been waiting 4 months for a transfer, with no clear escalation processes. I have been through the same endless phone loops everyone else mentions on this board, with uncooperative customer service agents.

Ironically, when I last transferred this number from Verizon to Time Warner, it took all of 3 days...With Vonage- 4 months and counting.

And the only person in the transfer department I can get by name is someone named Pat at (732) 365-2423 who does not return calls....
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sarahchaar
New Forum Member
New Forum Member


Joined: Oct 16, 2007
Posts: 2

PostPosted: Tue Oct 16, 2007 12:00 pm    Post subject: Reply with quote Back to top

Call the compliance Hotline and file an official complaint. You can also log on to their website and file the complaint that way. Be as concise and unemotional as possible.

I filed a complaint through the hotline after over a month of waiting to port my number from Verizon. The next morning I had a call from the corporate office at 8:30am and by 9:30am, but number had been ported successfully and my home phone was working again.

Here's what Vonage says about the hotline on their website:

To report complaints or concerns about the Company’s financial or audit practices, or any other concerns that you may have about possible illegal, unethical or inappropriate conduct, you may contact the Company’s “Hotline” at 1-800-461-9330 or you may visit www.MySafeWorkplace.com. Our Hotline permits employees and third parties to remain anonymous if they choose.
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