I can't RECEIVE a fax

Posts: 28 · Vonage Forum Junior Joined: Nov 23, 2004 Posts: 28

i saw all the problems people are having with sending faxes - but i can't receive one... the phone just rings and rings... i have a cheap Brother personal fax 560 and have always just plugged it into my existing phone line when i needed to send or receive a fax and had no problem until i switched to vonage... we don't use it a lot but when we do it's important...

Any ideas how to fix this? The Vonage FAQ says something about Baud Rate and ECM and I have no idea what either of those are or how to change them on this fax machine.

Thanks

Posts: 3198 · Posted: Thu Dec 09, 2004 8:41 pm Post subject:

if it just rings and rings it's because the fax maching isn't picking it up, not because of a Vonage issue. Do you have any idea why it's not? Is it set in the right (fax answer) mode?

Posts: 79 · Posted: Thu Dec 09, 2004 10:38 pm Post subject:

Actually it is sorta a Vonage issue, as well as possibly a fax machine issue, as well as mayb a "there is no fax answering" issue. Vonage sells dedicated fax lines AND does not recommend or support faxing over our voice lines for the following reason....sending a fax requires optimum bandwidth, even more so than the 90kbps required for a Vonage phone call. The exact bandwidth required for a fax depends on the number of pages in the fax, whether the fax is B&W or color, & if it contain graphics or not. Also, any given voiceline may require tweaking by tech support to allow optimum voice quality, but that tweaking may NOT b suitable for satisfactory fax transmission. So we ALWAYS recommend customers sign up for a dedicated fax line.

Posts: 4 · New Forum Member Joined: May 11, 2005 Posts: 4

So J, what if a customer has a small business service - dedicated fax line - and still has problems with faxes - especially multi-page faxes? And what if the fax machine does not have a manual setting for baud rate? I have sent an email to tech support and have called them once already - will call again later today.

Posts: 91 · Vonage Forum Senior Joined: Mar 08, 2005 Posts: 91

to lilgto64
I recommend that you try to PM JScott

He is a tier two tech, and they are EXCELLENT. All the others are basic techs, and are mostly followig a scripted tech book for problem solving.

The TTTs think out of the box, and they have the freedom that the basics do not.

Hope it helps.

BTW when you do PM JScott, remember he is doing it on his OWN time, and is doing you and me a favor by giving free advice.

(He must not have much of a social life) Lol

Posts: 1 · New Forum Member Joined: Oct 24, 2008 Posts: 1

I receive all my faxes for free with Popfax.com Service. I have a Popfax.com account and i benefit of fax receiving and low price sending tariffs.Internet faxing!

Posts: 6 · New Forum Member Joined: Feb 22, 2009 Posts: 6

Hi! I am agree with Lumina because I'm also using Popfax.com internet fax service. It is easy and fast and I really like it.

Posts: 2 · New Forum Member Joined: Feb 23, 2009 Posts: 2

I just used popfax to send this fax number a message to tell it to stop calling our home line at all hours. *Crossing fingers to see if it worked. Hopefully this last fax call from them will be it. For the past 10 minutes they have been calling us to send a fax.

Posts: 1 · New Forum Member Joined: Jul 04, 2009 Posts: 1

I think Baud Rate for brother fax machines are referred to as TX start speed for outgoing and RX start speed for receiving... Normally for Voip, try setting those settings for 14.4 k/bps or 9.6 k/bps... I think ECM is not a feature for this fax machine...