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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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rachelfran
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 23, 2004
Posts: 28

PostPosted: Thu Dec 09, 2004 1:51 pm    Post subject: I can't RECEIVE a fax Reply with quote Back to top

i saw all the problems people are having with sending faxes - but i can't receive one... the phone just rings and rings... i have a cheap Brother personal fax 560 and have always just plugged it into my existing phone line when i needed to send or receive a fax and had no problem until i switched to vonage... we don't use it a lot but when we do it's important...

Any ideas how to fix this? The Vonage FAQ says something about Baud Rate and ECM and I have no idea what either of those are or how to change them on this fax machine.

Thanks
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reebok
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Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Dec 09, 2004 8:41 pm    Post subject: Reply with quote Back to top

if it just rings and rings it's because the fax maching isn't picking it up, not because of a Vonage issue. Do you have any idea why it's not? Is it set in the right (fax answer) mode?

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John
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JScott
Vonage
Representative
Vonage<br>Representative


Joined: Dec 09, 2004
Posts: 79
Location: New Jersey

PostPosted: Thu Dec 09, 2004 10:38 pm    Post subject: Reply with quote Back to top

Actually it is sorta a Vonage issue, as well as possibly a fax machine issue, as well as mayb a "there is no fax answering" issue. Vonage sells dedicated fax lines AND does not recommend or support faxing over our voice lines for the following reason....sending a fax requires optimum bandwidth, even more so than the 90kbps required for a Vonage phone call. The exact bandwidth required for a fax depends on the number of pages in the fax, whether the fax is B&W or color, & if it contain graphics or not. Also, any given voiceline may require tweaking by tech support to allow optimum voice quality, but that tweaking may NOT b suitable for satisfactory fax transmission. So we ALWAYS recommend customers sign up for a dedicated fax line.

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JScott
Tier 2 Technical Support
Vonage Digital Voice
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lilgto64
New Forum Member
New Forum Member


Joined: May 11, 2005
Posts: 4

PostPosted: Wed May 11, 2005 1:52 pm    Post subject: And if dedicated does not work? Reply with quote Back to top

So J, what if a customer has a small business service - dedicated fax line - and still has problems with faxes - especially multi-page faxes? And what if the fax machine does not have a manual setting for baud rate? I have sent an email to tech support and have called them once already - will call again later today.
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PoppaJohn
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 08, 2005
Posts: 91

PostPosted: Thu May 12, 2005 8:58 am    Post subject: Reply with quote Back to top

to lilgto64
I recommend that you try to PM JScott

He is a tier two tech, and they are EXCELLENT. All the others are basic techs, and are mostly followig a scripted tech book for problem solving.

The TTTs think out of the box, and they have the freedom that the basics do not.

Hope it helps.

BTW when you do PM JScott, remember he is doing it on his OWN time, and is doing you and me a favor by giving free advice.

(He must not have much of a social life) Lol

_________________
Shalom,
Poppa

Vonage member since Jan03
ISP: Time Warner
Southern Tier NY
Set up: Surfboard SB5100 Cable Modem to Linksys RT31P2 to PC
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lumina
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New Forum Member


Joined: Oct 24, 2008
Posts: 1

PostPosted: Fri Oct 24, 2008 7:17 am    Post subject: Reply with quote Back to top

I receive all my faxes for free with Popfax.com Service. I have a Popfax.com account and i benefit of fax receiving and low price sending tariffs.Internet faxing!
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Valentine
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New Forum Member


Joined: Feb 22, 2009
Posts: 6

PostPosted: Sun Feb 22, 2009 10:12 am    Post subject: Reply with quote Back to top

Hi! I am agree with Lumina because I'm also using Popfax.com internet fax service. It is easy and fast and I really like it.
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jasmel
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Joined: Feb 23, 2009
Posts: 2

PostPosted: Mon Feb 23, 2009 11:15 am    Post subject: popfax.com worked Reply with quote Back to top

I just used popfax to send this fax number a message to tell it to stop calling our home line at all hours. *Crossing fingers to see if it worked. Hopefully this last fax call from them will be it. For the past 10 minutes they have been calling us to send a fax.
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dod_2004
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New Forum Member


Joined: Jul 04, 2009
Posts: 1

PostPosted: Sat Jul 04, 2009 7:37 am    Post subject: Reply with quote Back to top

I think Baud Rate for brother fax machines are referred to as TX start speed for outgoing and RX start speed for receiving... Normally for Voip, try setting those settings for 14.4 k/bps or 9.6 k/bps... I think ECM is not a feature for this fax machine...
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