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PostPosted: Wed Oct 10, 2007 11:57 am    Post subject: Intermittent call/call answer problem with Linksys PAP2 Reply with quote Back to top

Using Linksys PAP2 adapter and have a new, intermittent problem within the last week - nothing has change in my connection, configuration, ISP or hardware.

I consistently get a dial tone and when others call me they do not go directly into voicemail.

However, as much as 50% of the time when I call out the call does not connect - simply "dead air" and eventually a fast busy. When others call me the call sometimes completes but as much as 50% of the time they hear no connection or voice - and they are not placed into voicemail. The line is simply dead when I pick up after a couple of rings.

Again, this is new and just started within the last week. Before that my configuration worked seamlessly.

When I reset the PAP2 the next call works perfectly 100% of the time - but then may fail on the next call or 24 hour later - no set pattern of failure.

The only "fix" I have tried is installing a new PAP2v2 adapter and have exactly the same results. I went back to my original PAP2 and have the same intermiitent problem.

Any suggestions would be greatly appreciated. I have not contacted the ISP yet but plan to do so. The intermittnet nature of the problem is what has me most puzzled.

Thanks in advance for any advice.
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PostPosted: Wed Oct 10, 2007 5:24 pm    Post subject: Reply with quote Back to top

Do a speed test. Need more info
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PostPosted: Thu Oct 11, 2007 10:45 am    Post subject: Reply with quote Back to top

We are having a similar problem. Have FIOS, bandwith and pings are amazing. Just cropped up yesterday, we have dual pap2s and it only happens on the second one with a simulring. Calls only enter with line 1 and simulrings to line 2 (on second pap2). We have used this setup for about a year and just yesterday our setup is no longer working. We have been on the phone with support with no resolution so far. On the phone with a rep for an hour and eventually he was disconnected and did not call back. Our second simulring line is effectively disabled now. They claimed it was a firmware problem and we have had both pap2 boxes firmware upgraded by Vonage reps. I don't know what happened yesterday but something is horribly wrong here.
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PostPosted: Thu Oct 11, 2007 11:32 am    Post subject: Reply with quote Back to top

Here is the message I just sent to Vonage edited slightly...

Description of Network:
The location where I am having an issue has Cox Cable Internet via a Motorola Surf Board 5100 Cable modem. From there my connection is routed through a Linksys WRT54GL. From their I have CAT6 cable wired to a gigabit ethernet switch where the PAP2 is connected.

Description of Problem:
To start off with I have called customer support and talked to them at length two days in a row now. My first call yesterday lasted for over an hour with the tech having to call me back several times while we worked on the issue. Today I was on the phone for nearly an hour with a rep when we were disconnected. When he called me back he put me on hold and I was disconnected again. Since then I have not received any further calls from Vonage regarding this issue.

The problem I am having appears to be with the SimulRing feature offered by Vonage. Our business operates from 2 seperate locations and we need to be able to answer the phone from both locations as needed. The main number our business uses is XXX-XXX-7201 which is connected to a PAP2 located in XXXXX, XX. Whenever this number is called we have it set to SimulRing XXX-XXX-7104 which is in YYYYYYY, YY connected to a PAP2 using the network described above. We have been using this setup for nearly a year now and it has performed as it was supposed to until yesterday. Starting yesterday morning calls to 7201 (in XXXXXXX, XX) that were answered at our 7104 location (YYYYYYY, YY) were answering to "dead air". Meaning the caller was unable to hear us and we were unable to hear the caller despite the line appearing to have been answered to both parties - meaning the ringing had stopped for the caller and the line we answered was not dial tone but just simply silence. If the 7104 number was called directly the call would answer appropriately 100% of the time. So only when receiving a call to 7104 with SimulRing would the problem arise. After speaking at length with a technical support rep yesterday we believed we had finally resolved the problem after firmware upgrading the PAP2 at our YYYYYY location (7104) and making several calls to it that were SimulRing's from our 7201 number. This morning the problem has reappeared and we attempted to call tech support. Our first idea was to perform the same upgrade to the PAP2 at the 7201 location. The tech did this and this did not appear to fix the problem. After this the rep had me go through a number of the same steps that I did yesterday that did not provide a solution yesterday nor did they today. At one point I was having trouble hearing the rep so I had him call me back at a different number. He called me back but then shortly after put me on hold to "adjust some settings". While I was on hold the call disconnected and I have not heard back from him for nearly 2 hours (The last call from him came @ 10:40 AM Eastern and of writing this it is 12:21 PM eastern).

This problem needs to be corrected or I can no longer use Vonage for my business lines as we need the ability to answer calls at both of our locations. Can someone please contact me to help us resolve this matter in a timely fashion as our office in YYYYYYY is completely unable to answer calls at this point.
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