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chikku
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PostPosted: Tue Oct 02, 2007 10:37 am    Post subject: not getting dail tone Reply with quote Back to top

we have bought an Vonage phone (motorola - model VT2142-VD) and installed. It was working fine in US.

Bought when we are trying to connect the same device in India.
we are not getting the dail tone.

When contacted the Vonage call center they said change the device and see.

we observed that the indian phone line jacks are having only two pins in the phone jacks.

Where as the Vonage phone jack is having the 4 pins.

Is this causing for the phone not getting the dail tone.

I tried in putting the 4 pin rJ11 socket to 2 pin other end and tried still we are not getting the dail tone.

can anyone tell what could be the problem or do we get separate phone with 4 pin jacks.

or is there any particular phone model which will go with Vonage router. VT2142-VD
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Steve48
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PostPosted: Wed Oct 03, 2007 6:54 pm    Post subject: Reply with quote Back to top

Please post the technical details listed in the sticky message at the top of the forum.

I doubt that the number of pins is the issue. Many times only the center 2 pins are used in an RJ11 jack. That will work with Vonage. Is the phone light coming on on the VT2142?

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chikku
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PostPosted: Thu Oct 04, 2007 5:22 am    Post subject: not getting the dail tone Reply with quote Back to top

Hi,

The phone line led is glowing in the Vonage device.
But we are not getting the power from Vonage to the phone.

not sure how to check that the external jack is sending the signal or power to the phone.

I tried with the 4 pin cord on one end and another end with two lines to the phone.

I checked with the same setting only to phone line it was working but when tried with the same setting with the Vonage phone it is not working.

Thanks in advance.
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Steve48
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PostPosted: Thu Oct 04, 2007 7:12 pm    Post subject: Reply with quote Back to top

OK, just to be sure, we are talking RJ11 connectors, right? The issue that you've seen is that the jacks you've seen used in India have only two conductors rather than 4. When the phone is plugged in to the Vonage box and you take it off the hook, does the phone light on the Vonage box flash? It should.

The conductors on an RJ11 are in line. On the Indian connectors, are the two pins in use the two center pins on the RJ11 or the two outer pins?

If you have a phone cord with all 4 conductors populated and that you're willing to sacrifice, try this. Cut the cord in half and remove the outer cover insulation from one cut end. Then remove about 1/4 inch of insulation from each of the 4 wires. Twist the bare ends of the 4 wires together and plug the other end of the cut cord into the Vonage phone jack. Does the phone light on the Vonage box flash? It should.

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margulis9
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PostPosted: Wed Oct 17, 2007 9:57 pm    Post subject: Re: not getting the dail tone Reply with quote Back to top

If you plug the phone into the Vonage device, it won't matter what the wall jacks look like. The phone should be plugged into the Vonage device anyways. Vonage only recommends using the wall jacks if a professional has set it up that way. Since Vonage does not offer the pro install in other countries, try it with the phone plugged into the device. If it works, you are on your own for getting the home wiring to work properly.
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