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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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cch
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Joined: Aug 23, 2007
Posts: 1

PostPosted: Sun Sep 30, 2007 3:42 pm    Post subject: Bad voice quality how can I improve? Reply with quote Back to top

I’ve had Vonage for almost 2 years. I’ts never had perfect voice quality consistently, but I chalked it up to the fact that it was over the internet, and the cost was so much less that I thought I would put up with it. Lately, though, all of the people we call are complaining about the poor connection and several times I have had to hang up and re-initiate the call because the drop-outs were so bad.

Some more info – almost all of these calls are to Canada, and most incoming calls are via a virtual number we have in Ottawa. Incoming and outgoing calls seem to have equal issues. The connection is seldom being used otherwise while we’re on the phone (no large data transfers or file sharing).

About a month ago, I found instructions from Linksys on port forwarding on the router for Vonage. I thought I saw an improvement, but it soon went back to the previous bad connection. I have not taken this up with Vonage technical support, because I usually find phone technical support people of all kinds are not very helpful.

Any suggestions?

My Location: Trumbull CT
My ISP – Earthlink DSL (through COVAD)
My Upload and download speeds: 1.5Mbps (I think, I don’t know all the details on the speeds…)
Modem – VisionNet ADSL 200ES
Vonage Adapter – PAP2
Setup – Modem--> Router (WRT54G Ver 2) --> Vonage Adapter
Issue – Choppy voice, drop-outs, delays
Voip Test Results:

Speed test statistics
---------------------
Download speed: 2518256 bps
Upload speed: 305600 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 204 ms
Average download pause: 4 ms
Minimum round trip time to server: 22 ms
Average round trip time to server: 22 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.2 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.9
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sun Sep 30, 2007 3:57 pm    Post subject: Reply with quote Back to top

Your test results look ok, nothing really obvious there. Have you tried hooking your pap2 directly to your modem to see if anything improves? Although, if your DSL is ppoe, that wouldn't work. If you connect dhcp, you should give that a try. Possibly something with your router or possibly your pap2 going bad. You could also try switching your number from L1 to L2 on your pap2 and see if that helps. Another option is to lower the bandwidth if you are using the default 90kbps. There are some ideas, maybe something will help.
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