RTP300 not remembering local IP address after power down

Posts: 48 · Full Forum Member Joined: Sep 22, 2005 Posts: 48

The title pretty much says it all, but here's the long story. I was away for a few days and when I got back my internet wasn't working. I couldn't connect to the router (RTP300) but the phone line was provisioned and working so I knew it wasn't a problem with the cable modem or the ISP. This is sometimes a problem when Vonage updates the firmware and all the settings don't get saved. Sure enough, the RTP300's local address had been reset to the default of 192.168.15.1. I changed it back to the address I want it to be, 192.168.100.1 and things still weren't working. Finally, I just loaded my last BIN file and everything was back in business.

Unfortunately, if I power down the router the local IP gets reset back to the "15" default. It's strange, because everything else seems to be fine. The MAC address clone, for instance, is fine and so is the router's new password. The local IP address is the only thing I can see being different. (Some of the port blocking is missing too, actually.)

I'm not in the habit of always cycling the power on the router (maybe once a month just to clear out the dust, so to speak) but it does get done once in a while if something isn't quite right. That’s' the one thing my wife feels safe doing. The truth is that most of the time when something's not working, powering down/up usually fixes things. Except now, doing that messes up my LAN settings and I don't understand why. It never used to reset the IP addrerss.

SO... does anyone know how to alleviate this? I use static IP's on all my computers and network devices and I really don't want to have to switch to the "15" subnet just to accommodate the router. Is anyone else having this problem? Better yet, does anyone have a solution? Is my router finally just giving up?

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

We've seen this plenty of times on other Vonage devices as well, and I'm sorry to say that to alleviate this I would move everything over to the 15.X subnet, just to accommodate the router. It **** not being able to config your network the way you want, but you have to work to the limits of your crappiest device, I'm afraid.

Either that, or just get a new device.

Posts: 48 · Full Forum Member Joined: Sep 22, 2005 Posts: 48

I see. SO it's actually not a problem with everyone, just my specific device? Amazing. I can't imagine it will be very fun trying to talk Vonage support into a new device. Like you said, It really might be easier to just redo my entire network. bleah.