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djangone
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Joined: Jan 26, 2007
Posts: 3

PostPosted: Fri Sep 28, 2007 3:48 pm    Post subject: Vonage with Airport Extreme on Mac OS X.4.9 Reply with quote Back to top

Hi, after two go-rounds with tech support, I've discovered that we can't get anywhere close to solving my problem. I'm sure I'm not the only one doing this configuration. If I can't get it right via the forums, I'm going to have to cancel my Vonage account because, simply put, if this continues to be difficult, I don't want anything to do with it. I've spent too much time on it already.

Sorry for that preamble, but it's a true voice of frustration borne of ineffective phone customer support, mostly because of a lack of Mac knowledge.

My configuration is
1) Time Warner Cable Modem (Scientific Atlanta)
2) Vonage Router (Motorola VT2142
3) Apple Airport Extreme
4) G5 with Mac OS X.4.9

What I need to do is assign LAN addresses to the Router and the Airport. This involves going into the router interface and...what? This is where we stall on customer support, or else my cellphone battery dies waiting for the support guy to read through the Mac guide and then return to ask me whether I'm OS 9 or OS X (seriously).

After the router interface is set up, it's a matter of setting up Airport, which I've done before sans Vonage, and believe I can do again.

After that, it's a matter of going into System Preferences>Network and configuring my computer. This is always a hairy proposition, considering all the possible ways to screw things up in there.

Then, voila they all link together in this manner:
http://portforward.com/help/doublerouterportforwarding.htm

If only I could get 1/3 of the way. Help!
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xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Fri Sep 28, 2007 8:37 pm    Post subject: Reply with quote Back to top

I am not sure I fully follow what you are trying to do. The VT2142 is a router, so it has a DHCP client, so it should automatically assign an IP address to devices that are connected to it. There should be no need to log into the VT2142 unless you were given a static WAN IP address by Time Warner that you need to enter in or you want to forward ports for a specific application. Just plugging the VT2142 into your cable modem and rebooting both devices so the router can pull a fresh DHCP lease from your ISP should be sufficient for almost every setup. After this just plug the Airport into the LAN port on the VT2142, reboot the Airport and you should be up and running.

I don't see anything Apple specific about this so you might need to clarify a little bit about what exactly you are trying to do.
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djangone
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Joined: Jan 26, 2007
Posts: 3

PostPosted: Fri Sep 28, 2007 10:27 pm    Post subject: Reply with quote Back to top

xcrunxc wrote:
or you want to forward ports for a specific application.


Thank you, yes, that's it exactly. I don't want the dreaded 'double NAT' situation, so I need to forward both ports. For that (unless I'm wrong) I need to assign IP addresses to the devices in the chain, as per the link at the bottom of my first post.
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djangone
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Joined: Jan 26, 2007
Posts: 3

PostPosted: Sun Sep 30, 2007 1:53 am    Post subject: Reply with quote Back to top

Okay, never mind. I'm cancelling my account Monday.

I love the idea of the product, but forget it. Maybe in a few years.
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clownfish
Vonage Forum Associate
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Joined: Sep 23, 2007
Posts: 11

PostPosted: Tue Nov 06, 2007 3:17 am    Post subject: Reply with quote Back to top

I'm probably going to have to cancel my account too Sad
I can't find anyone who can help solve my Mac problem either.
(posted a few days ago -

http://www.vonage-forum.com/ftopic21082.html

Peter
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