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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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gnvdude
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Joined: Sep 25, 2007
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PostPosted: Tue Sep 25, 2007 8:49 pm    Post subject: Motorola VT2542 Firmware Bug - Factory Config Reset w/PWROFF Reply with quote Back to top

Just got off the phone with Vonage. 4 hours total time on the phone with them. Had to do the typical troubleshooting with tier 1 and 2 tech support and worked my way up to ATS (advanced technical support). Problem was when I setup my static IP address when it reboots it looses the static config and goes back to factory defaults. Even does it with the wireless AP settings. If you set up a new SSID when rebooted it goes back to factory configs.

Turns out they have officially advised me that the Motorola VT2542 does have a firmware bug.

Feel free to reference my case number of #14728452 if you have a Motorola VT2542 that's doing the same thing.

They say they are working with Motorola on getting this issue fixed. I'm supposed to call back in two weeks to see if they have a fix.

I find it hard to believe Motorola would produce a router that resets itself to factory configs when you power it off and on.

Hope this post helps others.

B
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Tue Sep 25, 2007 9:13 pm    Post subject: Reply with quote Back to top

It's been well known now for some time that the Motorola VT2542 resets to factory defaults with the reboot of the device or if the device looses power. I'm surprised that the Vonage techs had you on the phone for 4 hours trying to troubleshoot this issue. I first spoke with tech support about this issue in late July and they told me a firmware update would be released two weeks later to correct this issue. It's been considerably longer than any two weeks and no firmware update as of yet has been released. Besides this one issue with the device, it's worked perfectly as a router and voice adapter.

The "Report a Bug Forum," is for bug related issues with the site and not your device. Moderator, could you move this post to the appropriate forum.
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Mendel
Vonage Forum Associate
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Joined: May 29, 2007
Posts: 23

PostPosted: Wed Oct 10, 2007 11:00 pm    Post subject: same problem Reply with quote Back to top

Quote:

It is well known that if you have to reboot the VT2542 or if the power is loss, the Motorola VT2542 loses all of it's settings, (i.e. security and any other settings you may have configured) and resets to factory defaults. When I spoke with Vonage tech support on July 27, 2007, I was told that Vonage was well aware of this issue with the VT2542 and that a new firmware update would be released within two weeks. Well it's been considerably longer than two weks and this problem still persists with no new firmware update to address this problem. Will a support person please address this issue, and "when" and "if" there will be a firmware update to correct this annoying behavior.




no one even in 2nd level tech support knew anything... it seems like it's impossible to get in-house tech support on the line
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habskilla
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Joined: Aug 18, 2007
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PostPosted: Fri Oct 12, 2007 10:47 am    Post subject: Reply with quote Back to top

I'd like to add to this in hopes that people see this before they order this router. If you have a internet connection that demands a username and password, this bug is HUGE.

Each time the router resets to factory defaults, you'll lose you username / password settings; thus, you'll lose your internet and your phone service. Not a big deal if you're local and can re-entry the settings, but if you're away from home, you're dead in the water.
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Mendel
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Joined: May 29, 2007
Posts: 23

PostPosted: Fri Oct 12, 2007 11:41 am    Post subject: Reply with quote Back to top

we need this fixed ASAP
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nyrican
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Joined: Oct 17, 2007
Posts: 11

PostPosted: Wed Oct 17, 2007 3:52 pm    Post subject: Reply with quote Back to top

I just got the Motorola VT2542 today and had to reboot the router because I was changing its location. My settings remained. This took over 10 minutes since I had other things to do after unplugging the device. My settings remained intact. Maybe this has been fixed.
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Mendel
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Joined: May 29, 2007
Posts: 23

PostPosted: Wed Oct 17, 2007 4:04 pm    Post subject: Reply with quote Back to top

nyrican wrote:
I just got the Motorola VT2542 today and had to reboot the router because I was changing its location. My settings remained. This took over 10 minutes since I had other things to do after unplugging the device. My settings remained intact. Maybe this has been fixed.


is there a version code or something?
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nyrican
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Joined: Oct 17, 2007
Posts: 11

PostPosted: Wed Oct 17, 2007 4:39 pm    Post subject: Reply with quote Back to top

I think this is the version everyone is running I am not sure. Software Version: 11.4.1-r070201-1.3.2 -r1 . But then it could be that my setup is pretty basic, Cable modem --> VT2542. But I purchased the router knowing this issue so I was prepared to fix the settings again when viola! nothing to fix, all my settings remained.
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joeslick
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Joined: Jul 03, 2007
Posts: 16

PostPosted: Wed Oct 17, 2007 6:14 pm    Post subject: Reply with quote Back to top

nyrican wrote:
I think this is the version everyone is running I am not sure. Software Version: 11.4.1-r070201-1.3.2 -r1 . But then it could be that my setup is pretty basic, Cable modem --> VT2542. But I purchased the router knowing this issue so I was prepared to fix the settings again when viola! nothing to fix, all my settings remained.


nyrican,
I know you have a basic setup but did you try to set a new password --not "router"--. Did the new password survive the reboot. If not you have the same problem everyone else has.
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Wed Oct 17, 2007 6:18 pm    Post subject: Reply with quote Back to top

Same version here, matter of fact I've had that version for about two months now.

Same setup here, cable modem connected to the VT2542 connected to the computer. So you didn't have to reset the wireless security on the device after rebooting? Did you have any other configurable settings on the device other than security?
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