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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Poll

Do you feel vonage does a good job at technical support ?
Yes
25%
 25%  [ 7 ]
No
60%
 60%  [ 17 ]
Abstain
14%
 14%  [ 4 ]
Total Votes : 28

Author Message
nyrican
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 17, 2007
Posts: 11

PostPosted: Wed Oct 17, 2007 6:27 pm    Post subject: Reply with quote Back to top

Just the security options and the default user name and password (router, router) were changed and of course the name of the SSID which I read would have defaulted as well after a reboot. All remained intact. But again, there was not much of a change so I was ready to retype any information but the good thing was I did not have to.
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Mendel
Vonage Forum Associate
Vonage Forum Associate


Joined: May 29, 2007
Posts: 23

PostPosted: Wed Oct 17, 2007 7:45 pm    Post subject: Reply with quote Back to top

nyrican wrote:
I think this is the version everyone is running I am not sure. Software Version: 11.4.1-r070201-1.3.2 -r1 . But then it could be that my setup is pretty basic, Cable modem --> VT2542. But I purchased the router knowing this issue so I was prepared to fix the settings again when viola! nothing to fix, all my settings remained.


mine is 11.4.1-r061026-1.3.0 -r5

edit: "In-House Support" at Vonage just updated it

it's now

Software Version: 11.4.1-r070201-1.3.2 -r1


Last edited by Mendel on Fri Oct 19, 2007 3:28 pm; edited 1 time in total
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Fri Oct 19, 2007 8:06 am    Post subject: Reply with quote Back to top

nyrican wrote:
I just got the Motorola VT2542 today and had to reboot the router because I was changing its location. My settings remained. This took over 10 minutes since I had other things to do after unplugging the device. My settings remained intact. Maybe this has been fixed.


Just last night, I had a very temporary (no more than two minutes)power outage and sure enough all my settings, including security were gone "again." Maybe the newer versions of the VT2542 have been corrected...I've had my Motorola VT2542 since about mid-to-late July.
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Mendel
Vonage Forum Associate
Vonage Forum Associate


Joined: May 29, 2007
Posts: 23

PostPosted: Fri Oct 19, 2007 9:53 am    Post subject: Reply with quote Back to top

Darrell_G wrote:
nyrican wrote:
I just got the Motorola VT2542 today and had to reboot the router because I was changing its location. My settings remained. This took over 10 minutes since I had other things to do after unplugging the device. My settings remained intact. Maybe this has been fixed.


Just last night, I had a very temporary (no more than two minutes)power outage and sure enough all my settings, including security were gone "again." Maybe the newer versions of the VT2542 have been corrected...I've had my Motorola VT2542 since about mid-to-late July.


the question is, if I have the time and paitence to get Vonage to swap the device again. (could take 2-3 hours)

does anyone know how you can get in house support?
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Fri Oct 19, 2007 10:47 am    Post subject: Reply with quote Back to top

I was just making an assumption about the VT2542 that "nyrican" has may be from a newer lot that is void of the defect. Then again it may not be...Time will tell.

When I first received my Motorola VT2542, I didn't have this issue. I know because I had rebooted it several times before and all my settings were intact. It wasn't until I was about a month into having the device when I noticed the settings were reverting back to default after a reboot or loss of power. Whenever I have a loss of power now, I just instinctively log-in to the device and check to see if the settings have defaulted. If the settings have defaulted, I can reconfigure it in less than 5 minutes now...More of annoyance now than anything.
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Mendel
Vonage Forum Associate
Vonage Forum Associate


Joined: May 29, 2007
Posts: 23

PostPosted: Fri Oct 19, 2007 11:24 am    Post subject: Update Reply with quote Back to top

I just spoke to in-house support, they know of the issue, and he sent me a updated firmware to my router (which should fix it, I'm not at home now, so I cannot test it yet)
he said they are working on a updated firmware

but for now the problem is that if you change the user login settings "router" "router" it will do that.... but if you leave that alone... all other settings will stay.
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Fri Oct 19, 2007 11:54 am    Post subject: Re: Update Reply with quote Back to top

Mendel wrote:
I just spoke to in-house support, they know of the issue, and he sent me a updated firmware to my router (which should fix it, I'm not at home now, so I cannot test it yet)
he said they are working on a updated firmware

but for now the problem is that if you change the user login settings "router" "router" it will do that.... but if you leave that alone... all other settings will stay.


Thanks for the info...when you get the chance could you relay to the forum the firmware version that he pushed to your device?
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strongj
Full Forum Member
Full Forum Member


Joined: Jan 18, 2005
Posts: 67
Location: San Diego, CA

PostPosted: Fri Oct 19, 2007 12:23 pm    Post subject: Reply with quote Back to top

I tested mine last night and lost all wi-fi settings. I had not changed the login name or password.

My software version is the same as nyrican's.
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Mendel
Vonage Forum Associate
Vonage Forum Associate


Joined: May 29, 2007
Posts: 23

PostPosted: Fri Oct 19, 2007 12:54 pm    Post subject: Reply with quote Back to top

strongj wrote:
I tested mine last night and lost all wi-fi settings. I had not changed the login name or password.

My software version is the same as nyrican's.


Call Vonage @ 1-866-243-4357. Monday-Friday 9:00 a.m. - 8:00 p.m. EST
Speak with someone at account management. options will be 1-5-5-2

and ask for "In-House Support"

(it's the highest support Vonage has, and it's not India...)
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dcraw101
New Forum Member
New Forum Member


Joined: Feb 23, 2006
Posts: 4

PostPosted: Tue Oct 23, 2007 1:08 am    Post subject: Reply with quote Back to top

I also purchased my VT2542 around mid July and have the same problems as everyone else (router looses configuration after reboot). My firmware is 11.4.1-r070201-1.3.2 -r1 and it has not changed for at least a month.
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