I know that the customer service and technical support from Vonage is less than stellar. In fact, I have had experiences which generated words that, even I, wouldn't put in print here.
However,...
I had to use tech support today, and it was totally different from my previous encounter (many months ago).
My Motorola VT1005 died today, and I was not looking forward to calling, but the tech support was great. I had to make two calls, and I could clearly understand both of them them, they seemed genuinely interested in helping, spent quite a bit of time with me to test and trouble-shoot (which is why I had to make another call... I had to leave for a meeting which cut the first call short), and exceeded my expectations to resolve the problem. I have a non-typical installation here, so I really appreciate their efforts.
My telephone adapter is w-a-y out of warranty, but they are sending me a replacement at no charge. Yes, they had to go off-line a few times and put me on hold (I suppose to get management or a supervisor's permission), but it really wasn't excessive. Since he obviously got permission for a free replacement, I'm a happy camper.
I could go on about the easy explanations, patience while I juggled cables and carried out suggestions, and the great courtesy that was extended, but... hmmm, I guess I just did go on about it.
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