RT31P2 periodically drops call and Internet connection

Posts: 3 · New Forum Member Joined: Feb 19, 2004 Posts: 3

My Linksys RT31P2 router will seem to drop calls about every hour or so. I've been in the middle of a call and the phone light will go out on the router and I cannot hear the other person. The weird thing is that the person I'm talking to can still hear me but I can't hear them. While this is happening the phone status on the router is listed as "Can't connect to login server". My Internet connection is also down while this is going on although it looks good on the status page.

Like I said, this is happening at least every hour (maybe more) and only lasts for 1 or 2 minutes. So I usually just wait for the phone light to come back on and then I call the person back.

I'm using a DSL connection through my apartment (so no login or modem) and speed is not an issue...I have about 70Mbps upload and download speed (I'm currently in South Korea). I have also tried both 1500 and 1492 for the MTU setting but it doesn't seem to help.

Any help would be greatly appreciated!!

Thanks,
Karl

Posts: 3 · New Forum Member Joined: Feb 19, 2004 Posts: 3

Just an update....this problem seems to be happening about every 15 minutes now.

I checked the router status page while it is "out" and the router portion still looks ok; it still has an IP address (I checked by hitting refresh a few times) and everything looks good.

However, the voice tab changes after a minute...first it says "Can't connect to login server" then after a few minues both phone lights will flash once and the status messages changes to, "Router still restarting. Please wait a moment" and a few seconds later everything is back to normal.

A couple other things...I talked to a friend in another apartment and he doesn't have any problems with his Internet connection (he does not use Voip or a router though). Also, a few days ago I was living in a hotel here in Seoul and it worked just fine...I could literally talk for hours and it would never drop the call. So I'm thinking the router isn't liking something with this DSL line I'm using but for the life of me I can't figure out why it's doing this....

Karl

Posts: 3 · New Forum Member Joined: Feb 19, 2004 Posts: 3

I noticed something tonight.....one time when I had no connection, I checked the router and noticed the IP address was all zeros. But then it immediately acquired an IP address. So I wonder if for some reason the router isn't releasing and renewing the IP or could the IP be doing this for some reason? I'm going to track the IP address and see how often it changes.

I've been contemplating buying a WRT54G wireless router for my apartment so I wonder if I put the ATA behind the router and then give it a static IP address if that would solve the problem....

Posts: 170 · Vonage Forum Master Joined: Dec 05, 2004 Posts: 170

I'm having a similar problem, except it isn't quite as often as yours and it doesn't take as long to reconnect. I tend to have the problem more in the evening once every hour or two. It only takes a few seconds to come back. But it could have something to do with the fact that I am usually not using the Internet during other times of the day and night. I am thinking the same solution as you, provide my own router with an ATA behind it. I sent Vonage an e-mail almost a week ago but they haven't responded yet. I guess I will have to call them. I disconnected the router for the time being. I am positive that it is the cause of this problem.

Maaz

Posts: 82 · Posted: Tue Dec 14, 2004 12:08 pm Post subject:

OK I was on the phone with tech support at Vonage this morning and they obviously do not know what firmware is or can they cordinate with Linksys on this issue. The replacement way of correcting this Vonage cannot be good for all parties involved. This subject issue is for both the WRT54GP2 and RT31P2. Note both units use same firmware. I will be calling again today regarding my conversation with Linksys and RMA department. I don't appreciate getting hung up on because of your failure to listen to the customer either and if again this happens me and my friends are done with your service.

I have talked to Linksys on 3 ocassions and they insist its not the equipment but firmware issue. Furthermore Linksys at this moment just told me no RMA's for this product through them period. Currently Vonage has no wireless routers to send as replacements and Linksys told me they are backordered with Vonage as of today. So Linksys warranty out of the box I guess needs some reading and I am sure Linksys is violating their stated warranty by refusing to replace the unit itself if if if it is so defective. I believe its clearly firmware. Linksys will be contacting Vonage soon on this issue and they promised a senior tech to contact me asap on the status of this whole issue.

If this is clearly is a firmware fix needed why they would be replacing vs some good working firmware...makes no sense. I have a replacement RT31P2 coming to replace the second WRT54GP2 which I may halt that today since talking with Linksys. Funny thing too Linksys RMA supervisor apologized for the Vonage hang up. Will update this again when I know more.

Posts: 170 · Vonage Forum Master Joined: Dec 05, 2004 Posts: 170

Thank you for the update. I managed to get a firmware update from Vonage. I complained about the situation in an e-mail and one of the reps (Karan) sent me over the update. My router wasn't plugged in at the time but as soon as I plugged it in and rebooted it a second time, it updated. I'm going to leave it in tonight and tomorrow and we will see if it continues to drop the call and Internet connection or not.

Maaz