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tartar
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Joined: Sep 21, 2007
Posts: 5

PostPosted: Fri Sep 21, 2007 1:36 pm    Post subject: Problem while using Motorola VT2442 Reply with quote Back to top

1. Flint, MI

2. Comcast Cable

3. 3.32 Mbps, 972Mbps

4. Linksys (Model #BEFCMU10 BER.4)

5. Motorola VT2442

6. Right now it is Modem -> Wireless Router -> Adapter, but I have also tried switching the router and adapter.

7. No dial tone, cannot receive incoming calls, cannot make outgoing calls, the incoming calls go straight to our voicemail instead, cannot login to router page, phone light is blinking green instead of staying steady.

8.

Speed test statistics
---------------------
Download speed: 3329288 bps
Upload speed: 972776 bps
Quality of service: 51 %
Download test type: socket
Upload test type: socket
Maximum download pause: 135 ms
Average download pause: 6 ms
Minimum round trip time to server: 96 ms
Average round trip time to server: 932 ms

Voip test statistics
--------------------
Jitter: you --> server: 12.4 ms
Jitter: server --> you: 0.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 16
Estimated MOS score: 3.5


Customer Service is not helping with the issue at all. They just keep suggesting the same things over and over again, and they all do nothing. Would appreciate some help here since I am at a loss.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Sep 21, 2007 2:14 pm    Post subject: Reply with quote Back to top

Well your test results are not good. Your packet loss is 100% and the average round trip time is horrible. What was the configuration when you ran this test? Have you tried running the test with no routers between your cable modem and computer? I would suggest that first. Run a test with just your modem connected via ethernet to a computer. See if the results improve dramatically. If not, try another ethernet cable and run the test again. If you still have bad results, the problem is with your ISP and not Vonage.
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tartar
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Joined: Sep 21, 2007
Posts: 5

PostPosted: Fri Sep 21, 2007 4:11 pm    Post subject: Reply with quote Back to top

When I ran the test the configuration was Modem -> Router -> Adapter. I will run the tests again tonight with your suggestions and post them.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Sep 21, 2007 5:21 pm    Post subject: Reply with quote Back to top

If the results improve with just your modem, then test with just your modem and router and see what you get. Try to pinpoint the device that is giving you bad test results. You may find that the results are only bad with the adapter in your network, then you know it is a bad device.
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tartar
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Joined: Sep 21, 2007
Posts: 5

PostPosted: Fri Sep 21, 2007 11:34 pm    Post subject: Reply with quote Back to top

Modem -> Adapter only results. Still having all the same issues.

Speed test statistics
---------------------
Download speed: 8537592 bps
Upload speed: 1615176 bps
Quality of service: 84 %
Download test type: socket
Upload test type: socket
Maximum download pause: 61 ms
Average download pause: 2 ms
Minimum round trip time to server: 50 ms
Average round trip time to server: 54 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.3 ms
Jitter: server --> you: 45.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 27
Estimated MOS score: 3.8


Modem -> Router only results

Speed test statistics
---------------------
Download speed: 4805536 bps
Upload speed: 1608496 bps
Quality of service: 16 %
Download test type: socket
Upload test type: socket
Maximum download pause: 100 ms
Average download pause: 4 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 49 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.1 ms
Jitter: server --> you: 8.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 27
Estimated MOS score: 4.0
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tartar
New Forum Member
New Forum Member


Joined: Sep 21, 2007
Posts: 5

PostPosted: Fri Sep 21, 2007 11:48 pm    Post subject: Reply with quote Back to top

Also, I ran the test with configuration Modem -> Router -> Adapter again and got different results.

Speed test statistics
---------------------
Download speed: 3602056 bps
Upload speed: 1613504 bps
Quality of service: 17 %
Download test type: socket
Upload test type: socket
Maximum download pause: 97 ms
Average download pause: 6 ms
Minimum round trip time to server: 49 ms
Average round trip time to server: 54 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.2 ms
Jitter: server --> you: 41.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 27
Estimated MOS score: 3.8

Still nothing works though. Any help?
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sat Sep 22, 2007 8:15 am    Post subject: Reply with quote Back to top

What about the modem to computer only without any routers in between? You need to see what your results are without any equipment between your modem and computer to be able to compare.
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tartar
New Forum Member
New Forum Member


Joined: Sep 21, 2007
Posts: 5

PostPosted: Mon Sep 24, 2007 2:03 pm    Post subject: Reply with quote Back to top

Here are the results for just Modem -> Computer.

Speed test statistics
---------------------
Download speed: 7932080 bps
Upload speed: 1608496 bps
Quality of service: 60 %
Download test type: socket
Upload test type: socket
Maximum download pause: 65 ms
Average download pause: 2 ms
Minimum round trip time to server: 47 ms
Average round trip time to server: 48 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.6 ms
Jitter: server --> you: 8.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 27
Estimated MOS score: 4.0

Advice?
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