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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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ladymine
Vonage Forum Associate
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Joined: Sep 17, 2007
Posts: 10

PostPosted: Thu Sep 20, 2007 7:00 pm    Post subject: PAP2 requires reboot multiple times daily Reply with quote Back to top

Hi all -

New to Vonage for about six weeks now. When I first installed the PAP2 adapter the LEDs flashed constantly followed by losing connection to the adapter. Upgraded the firmware for my Linksys BEFSR41 and attained steady lights on the PAP2 and no rebooting for about 2 weeks. Late last month the LED flashing and constant rebooting started again. It seems to occur over night. I've also been experiencing lost audio for about 10 secs. inbound and outbound during calls the entire time. My husband is becoming increasingly testy regarding this issue

----------------------------------------------------------------------------
New Jersey
ATT DSL
Briteport 8012 v1 modem
PAP2 v2
Linksys BEFSR41 router with 4-port switch
-----------------------------------------------------------------------------

Set up: PC> Modem >Router>PAP2
------------------------------------------------------------------------------
Did speed test today and here are results :


Speed test statistics
---------------------
Download speed: 1272224 bps
Upload speed: 106560 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 29 ms
Average download pause: 23 ms
Minimum round trip time to server: 47 ms
Average round trip time to server: 395 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.0 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 1
Estimated MOS score: 3.9

------------------------------------------------------------------------------
Got a 4.3 to Boston at testyourvoip.com

How do I resolve these issues?
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Thu Sep 20, 2007 10:17 pm    Post subject: Reply with quote Back to top

What's the version of the firmware for your Vonage device?
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ladymine
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 17, 2007
Posts: 10

PostPosted: Fri Sep 21, 2007 8:49 am    Post subject: Reply with quote Back to top

Dialed **** and 150#
Recording says Firmware 1.00.22
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Fri Sep 21, 2007 9:55 am    Post subject: Reply with quote Back to top

From your initial description, it sounds like a firmware issue with the PAP2 if it's constantly flashing and rebooting. Have you tried doing a hard reset on the device? Press and hold the reset button for 30 seconds. Do you know if firmware version 1.00.22 is the latest? Have you tried removing your router from your setup and connecting the PAP2 directly to your dsl modem to see if the problem persists?
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ladymine
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 17, 2007
Posts: 10

PostPosted: Fri Sep 21, 2007 4:12 pm    Post subject: Reply with quote Back to top

Not sure of the latest firmware version. Will call CS. From my limited experimantation plugging the adapter directly into the modem appears to solve both problems however there is only one ethernet port on the modem which means I will not be able to connect to the internet, correct?
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Fri Sep 21, 2007 9:07 pm    Post subject: Reply with quote Back to top

Sorry to say, but I believe you're correct...with the router removed, you don't have another ethernet switch. Notice to see if the PAP2 starts flashing and rebooting itself again. If it doesn't, it very well could be that the router was causing the issue and it's time for a new one. Have you had issues with the router prior to Vonage?
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ladymine
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 17, 2007
Posts: 10

PostPosted: Sat Sep 22, 2007 7:41 am    Post subject: Reply with quote Back to top

The router is new to the entire setup as well. Just out of curiosity this morning I pick up the phone to see what it would say with the LEDs flashing. The message said, "this phone is not registered on the Vonage network". Not sure if that is relevant to the problem. Why would the router be causing this problem. Any suggestions for a replacement or a different setup?
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sat Sep 22, 2007 9:02 am    Post subject: Reply with quote Back to top

Exactly which LED(s) is constantly flashing and did you add the router back to your setup when you noticed the constant flashing? When you removed the router, were you able to make and receive calls without issues? You should not be receiving that message if the PAP2 is functioning correctly.
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ladymine
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 17, 2007
Posts: 10

PostPosted: Sat Sep 22, 2007 10:29 am    Post subject: Reply with quote Back to top

It occurred to me that I might be explaining my problem badly. Every morning all I have is a steady power light, internet light is flashing and telephone phone light is out completely. I reboot and leave for the day. If I happen to call home my call goes straight to VM alerting me that the adapter has gone down again. I return home, reboot the whole set up and everything is great until the following morning with the exception of some lost audio at regular intervals during a call. Its as if the adapter is losing power over night, every night. Tonight I will try another wall outlet maybe I have a short in the outlet.
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sat Sep 22, 2007 12:49 pm    Post subject: Reply with quote Back to top

The power led should always be solid (blue), the ethernet led should always be solid, the internet led will blink constantly which is normal. If the phone led is out completely that is NOT normal, it too should always be solid. The only time you "should" see all the led's blinking, is when the device is receiving a firmware update.

It is not normal for you to have to constantly reboot your network for your phone service to work. Check with Vonage to see if there has been a new firmware release for your device that's causing your phone to constantly go out. If it's not a firmware issue, it sounds more and more like the device itself is defective.

BTW, when your PAP2 goes down, are you still able to surf the internet?
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