Anyone else experiencing this now or in the past, any thoughts on anything else to test or what I need to tell Time Warner to get it fixed?
Speed test statistics --------------------- Download speed: 404208 bps Upload speed: 100576 bps Quality of service: 24 % Download test type: socket Upload test type: socket Maximum download pause: 1831 ms Average download pause: 34 ms Minimum round trip time to server: 16 ms Average round trip time to server: 20 ms
Voip test statistics -------------------- Jitter: you --> server: 11.5 ms Jitter: server --> you: 0.0 ms Packet loss: you --> server: 0.1 % Packet loss: server --> you: 100.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 1 Estimated MOS score: 3.5
just spent an hour on the phone with Road Runner...
- go thru automated prompts to reset everything, no way to short-circuit - repeat same process with level one drone - next guy says looks like it's been 'flapping', transfers to local office - local office says looks like a signal out of range, need to send a tech day after tomorrow
good thing it's not something I use all the time.
at least I didn't get disconnected. if Friday tech no-shows or can't fix guess it's back to Verizon.
rebus Vonage Forum Evangelist
Joined: Dec 04, 2004 Posts: 448
Location: Tampa Bay
- local office says looks like a signal out of range, need to send a tech day after tomorrow
Wow.... they dispatch a tech within 48 hours?
Without a fight ???? Must be nice.
Brighthouse/Road Runner in our area is almost always a 5 day wait. And because that is 5 business days, it always means "next week" even if you call on a Monday.
Every time, I play their little game. I make a fuss about 5 days meaning "next week", they put me on hold, come back a few minutes later saying they called Dispatch and there is nothing available any sooner. So, I ask to be transferred to the Cancellations dept., tell them to come get their modem and close my account....... they put me on hold, come back on the line, and Lo and Behold, it's a miracle, a tech is suddenly available in the next day or so.
Time Warner tech just left, looks all better - according to the tech, they add more subscribers, so they have to up the signal strength. Tthen the people closest to the switch get a signal that's too strong so they have to tweak the hookup with splitters and whatnot. Sounds like something that might have to happen every couple of years when they add and subtract subscribers. Lucky to get it fixed the first time (if it stays fixed), and still a lot of hours wasted.
Speed test statistics ---------------------
Download speed: 7822896 bps Upload speed: 480808 bps Quality of service: 91 % Download test type: socket Upload test type: socket Maximum download pause: 69 ms Average download pause: 1 ms Minimum round trip time to server: 16 ms Average round trip time to server: 17 ms
Jitter: you --> server: 2.0 ms Jitter: server --> you: 8.8 ms Packet loss: you --> server: 0.4 % Packet loss: server --> you: 0.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 8 Estimated MOS score: 3.9
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