911 Service Question

Posts: 448 · Posted: Sun Dec 05, 2004 1:59 pm Post subject: 911 Service Question

Found this in the Vonage terms of service:

"You acknowledge and understand that 911 dialing from your Vonage equipment will be routed to the general telephone number for the local emergency service provider (which may not be answered outside business hours), and will not be routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls at such local provider's facilities when such calls are routed using traditional 911 dialing."

Is this still true, or has the addition of Enhanced 911 made it possible to route 911 calls to the Public Safety Answering Point (PSAP) for the area if we've properly registered our Vonage number for 911 service?

Posts: 3198 · Posted: Sun Dec 05, 2004 2:15 pm Post subject:

Vonage only offers E911 in Rhode Island. And calls are routed to PSAPs.

from http://vonage.com/features.php?feature=911

"Your Call Will Go To A General Access Line at the Public Safety Answering Point (PSAP). This is different from the 911 Emergency Response Center where traditional 911 calls go."