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wayne_in_akron
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PostPosted: Fri Sep 14, 2007 8:33 am    Post subject: WRTP54G Dropping Phone; Limited Connectivity Every 2 Hours Reply with quote Back to top

Does anyone know if a new firmware or change has been pushed down in the past few days?

Beginning 2 days ago I would lose dialtone followed by my PC giving a quick "network cable is unplugged" error followed by the "limited connectivity" error.

The "phone" light stays off but all of the connected PC lights stay on.

Unplugging the router from power for a minute, then plugging it back in resets...for another 2 hours and change.

This is as regular as clockwork. In fact, it just did it as I was typing this message.

I've been using this router for two years and this is a totally new problem. I've made no hardware or software changes.

Does anyone have any insight to this situation?
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MisterVA
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PostPosted: Fri Sep 14, 2007 8:56 am    Post subject: Having the same problem Reply with quote Back to top

I am having exactly the same problem. Have had this router/adapter for a little over two years with no problems. Whenever I don't have a dial tone I go and unplug it and then plug it in and everything works again. When it is malfunctioning my internet connection slows done to practically nothing but is still connected.
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klouie
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PostPosted: Fri Sep 14, 2007 11:35 am    Post subject: Reply with quote Back to top

I've had the same problems myself and I've been doing some research.

I can't check it right now, but from what I've read you can tell if it's a firmware-update problem -- check the firmware when it conks out, and compare it to the firmware after you reset the router. (You can check the firmware version by logging into your router.)

If they're different, then Vonage attempting to update the firmware is indeed the problem.
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wayne_in_akron
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PostPosted: Fri Sep 14, 2007 12:03 pm    Post subject: Reply with quote Back to top

When the voice line is down I can get an automated recording that says "The Vonage (unintelligble) can not contact the Vonage network.
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sternieman
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PostPosted: Fri Sep 14, 2007 5:49 pm    Post subject: Reply with quote Back to top

klouie wrote:
I've had the same problems myself and I've been doing some research.

I can't check it right now, but from what I've read you can tell if it's a firmware-update problem -- check the firmware when it conks out, and compare it to the firmware after you reset the router. (You can check the firmware version by logging into your router.)

If they're different, then Vonage attempting to update the firmware is indeed the problem.


I am having this same exact problem since about late Tuesday night about 11:30 EST or so. I have had no problems with this unit until this week. Now every 2-3 hours or so all connection lights (phone, Wireless and 10/100 ports) lose connection. The internet light and the power light remain on. I cannot login to the router to see what the version is once it happens but the current version as I am typing this is 1.00.62.

This is probably just a bad firmware update (i don't like that they automatically do it w/o my permission) but what else can you do. Just have to wait for them to fix it as I'm sure they have been swamped w/ calls since this happened.

I also noticed that it doesn't matter if my computer is on or not the router will still fail so it's not any internet traffic causing it to lock up. Lets hope something happens for the better soon.

Mitch
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andunn27
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PostPosted: Fri Sep 14, 2007 8:55 pm    Post subject: Reply with quote Back to top

This is happening to me as well! This is due to a bad firmware. Vonage screwed something up with this one. The new one being installed is 5.01.04. What you can do in the meantime is log into your router page by going to 192.168.15.1 and restoring your factory defaults. However, this will only work for a couple of hours because Vonage will automatically download the new update (5.01.04) to your router. The bottom line is Vonage messed up this firmware release and they need to fix it a.s.a.p. So if anyone from tech support, or anyone who works for Vonage is reading this thread I suggest you look into this.
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shome
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PostPosted: Sat Sep 15, 2007 2:21 pm    Post subject: Reply with quote Back to top

Interesting ... I have been battling for the past few days with tech support of Vonage to get this resolved and seem to be locked into shady tasks buying more time to get the probably known issue fixed.
I have tried moving the number to a different port as I was told that port 1 needed some rest and the issue still persists. As somebody before mentioned it is like clockwork ... every 2 hours.
I have suggested to them to upload the previous firmware to my router and turn off the automatic update feature. No response yet.

I am still suspicious though that my ISP (COX Middle Goergia) may have done something to start blocking Vonage?!

Is anybody who has posted here using a different ISP? Thanks
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sternieman
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PostPosted: Sat Sep 15, 2007 4:21 pm    Post subject: Reply with quote Back to top

shome wrote:
Interesting ... I have been battling for the past few days with tech support of Vonage to get this resolved and seem to be locked into shady tasks buying more time to get the probably known issue fixed.
I have tried moving the number to a different port as I was told that port 1 needed some rest and the issue still persists. As somebody before mentioned it is like clockwork ... every 2 hours.
I have suggested to them to upload the previous firmware to my router and turn off the automatic update feature. No response yet.

I am still suspicious though that my ISP (COX Middle Goergia) may have done something to start blocking Vonage?!

Is anybody who has posted here using a different ISP? Thanks



I am on Verizon FiOS and they have never blocked me from anything so I can't imagine them starting now. I've had this Linksys wrtp54g router for over a year on FiOS and it just started this past week. I wonder since my phone doesn't work for half the day that I can get half my monthly charges refunded until it is fixed. What good is having a home phone if it's not on for the 9 hours I'm at work.
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shome
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PostPosted: Sat Sep 15, 2007 4:43 pm    Post subject: Reply with quote Back to top

Thanks!

I guess we can exclude the ISP from the problem. I have been using the WRTP54G with very few issues and as off a few days ago my phone line started dropping. Too much of a coincident ...

I have just received a feedback from the tech support guy and they have uploaded the previous firmware. I have just rebooted and now will have to wait the magic 2 hours. Will let everybody know!
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MisterVA
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PostPosted: Sat Sep 15, 2007 5:36 pm    Post subject: It's got to be the firmware Reply with quote Back to top

I checked when everything was working and my firmware version was 1.00.62. I just checked again when the phone doesn't work at all any my internet connection is painfully slow and the firmware is showing as 5.01.04. Now when I inplug it and the plug it back in it shows 1.00.62 again. It sure looks like it's the firmware to me - somehow it's not loading completely or it wouldn't revert back to the earlier version. My ISP is also Verizon so it's not that.
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