Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
trialerror
New Forum Member
New Forum Member


Joined: Oct 01, 2007
Posts: 2

PostPosted: Wed Oct 03, 2007 9:39 pm    Post subject: Reply with quote Back to top

I told that I will cancel the service until they do something about this problem. So they are sending me the Motorola VT2542, for free. I hope that router is ok.
View user's profile Send private message
Synergy2
New Forum Member
New Forum Member


Joined: Oct 03, 2007
Posts: 3

PostPosted: Thu Oct 04, 2007 10:28 am    Post subject: Reply with quote Back to top

Skyscraper, luckily I found this forum before I opened the new router. Firmware 1.00.62 reinstalled 17 hours ago and still holding. All systems working.
View user's profile Send private message
bservo
New Forum Member
New Forum Member


Joined: Oct 05, 2007
Posts: 2

PostPosted: Fri Oct 05, 2007 8:48 am    Post subject: 5.01.04 firmware applied! Reply with quote Back to top

After trying skyscraper's instructions several times on my WRTP54G to no avail, I decided to contact Vonage. But rather than sit on a phone call for a few hours, I used the "Customer Care by Email" feature on the contact page on the Vonage site. I sent a message describing the issue I was having (no Voip service, slow/non-existent Internet, firmware version change, etc.). I included a link to this forum topic indicating I new I wasn't the only one having the issue and that I wanted to be put on the firmware push exclusion list until the 5.01.04 issues were resolved.

I didn't have any issues after I sent the e-mail, so I'm assuming that customer support handled the e-mail soon after they received it. I never received a confirmation via e-mail or callback number.

I didn't log onto the router until a few hours later, but it appears that the 5.01.04 firmware was actually applied! Voip and Internet are working fine. Some oddities still exist... the voice Provisioning Status still indicates "Unprovisioned:File Not Found". Both Line 1 and Line 2 list "Idle" for "Call 1" and "Call 2". Previously one of them used to show N/A. Also, the Current Time listed under Status -> Router now shows "Not Available" whereas before it actually showed the actual time. I'm just happy that it's working reliably at this point.

One thing to note is that I had done a factory reset and not changed anything between the time that I sent the e-mail and the time I later checked and saw the 5.01.04 firmware had been applied. I don't know if it's necessary to have it in that state or not when the firmware is pushed down.
View user's profile Send private message
bservo
New Forum Member
New Forum Member


Joined: Oct 05, 2007
Posts: 2

PostPosted: Fri Oct 05, 2007 2:24 pm    Post subject: back to 1.00.62! Reply with quote Back to top

Well, whether I liked it or not, I was rolled back to 1.00.62. My WRT54P locked up hard this afternoon. No wireless, no Voip, no access to the web admin page. The power and Internet lights flashed without stopping for about 25 minutes. Simply rebooting it didn't fix it.

So I did a reboot and held the reset button down in the back until all of the lights flashed. It booted up normally. I logged on to the web interface only to be greeted by version 1.00.62.

In my mail inbox was a message from Vonage Customer Care with a timestamp around the time today's lockup occurred saying they had "refreshed the line properties of [my] Vonage device". Apparently that involves pushing down the old firmware.

Oh, well. As long as the device works I don't really care what firmware version is loaded.
View user's profile Send private message
bobfromca
New Forum Member
New Forum Member


Joined: Jan 28, 2006
Posts: 4

PostPosted: Fri Oct 05, 2007 3:20 pm    Post subject: Re: back to 1.00.62! Reply with quote Back to top

bservo wrote:
I logged on to the web interface only to be greeted by version 1.00.62.

Most of us on this thread want to be rolled back to 1.00.62. That is the only version my 2 printers connected to my router will work with. v5.01 causes my printers not to see the router. They rolled me back yesterday (4th time)... see how long this will last. I hope it stays at v1.00.62.
View user's profile Send private message
jrsshore
Full Forum Member
Full Forum Member


Joined: Dec 27, 2006
Posts: 43

PostPosted: Fri Oct 05, 2007 3:30 pm    Post subject: NO MORE FIRM UPGRADE Reply with quote Back to top

next time you go back to the defective firmware (problematic firmware); and have to call tech to roll back; tell them to email their supervisor or production crew to put your account number in queue for no firmware upgrade to that version and you will not have to call again.........you may have to be insistent, some of the techs and agents do not know they can do this...and I won't comment on that fact
View user's profile Send private message
bobfromca
New Forum Member
New Forum Member


Joined: Jan 28, 2006
Posts: 4

PostPosted: Fri Oct 05, 2007 4:31 pm    Post subject: Reply with quote Back to top

Thanks JRSSHORE. I'll be more insistant.

The first time I called and was put to level 2 support the guy said he would block further updates... next day was updated... called again and was rolled back with promise of being blocked from new updates. Next day was back to 5.01.. called again, insisted on supervisor - he told me there was no way to prevent auto updates - and since my problem was a printer/router issue he couldn't help me - they just deal with phone/internet/router issues. He rolled me back. Next day 5.01 was back - called yesterday and asked girl to roll me back and that I was resigned to call everyday for a rollback... it's been 24 hours now... and still holding at 1.00.62
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Oct 05, 2007 5:53 pm    Post subject: Reply with quote Back to top

I finally emailed Vonage and asked that my firmware be rolled back to 1.00.62. I didn't really have a problem with the 5.x versions, since I don't use it as a router, but the 5.x versions don't use the old password so if Vonage ever folded the WRTP54G would be a doorstop (well, a switch and wireless access point, but not a Voip adapter).

I must say, their email support has REALLY improved. I was impressed. Within about 12 hours, I had a reply asking me to explain the problem, and I answered, and within another 12 hours I had a polite and almost apologetic email about the length of time it took them to reply. Tonight, I get home from work, and I'm running 1.00.62. Yay!

This is a vast improvement from last year, where emails just went completely and utterly unanswered.

PS: I did specifically ask them to "lock my adapter to 1.00.62 so it would not upgrade itself again", and the reply seemed to indicate comprehension of that request. So we'll see.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
cyberslug
New Forum Member
New Forum Member


Joined: Oct 07, 2007
Posts: 1

PostPosted: Sun Oct 07, 2007 9:45 pm    Post subject: Reply with quote Back to top

I had this happen twice recently. The first time was the every 2hr thing, when I reset the old firmware came back. The other night (while I was logged into 10 servers for work with the clock ticking) they re-flashed me again after I requested to be removed from the list. This time reset, reboot, nothing worked, I was stuck at 5.X. I had to have 3rd lvl email me the flash and do it manually. This is just stoopid. I'm in the process of building an openWRT router to put in front of my Vonage router (reducing it to a mere phone adapter) what a shame. It worked SO well for almost 2 yrs. Anyways, the thing that really bugs me about this is the fact that the router is mine, I paid for it and own it. They have a backdoor with a passwd that they don't give me. This is a security problem IMHO, not to mention the fact they won't even warranty the router they just bricked for you. I can't believe this... is there any way to get a non-vonage router to provision the phone correctly? I would really like to reflash this sucker or at least have some options.... The reliability of my Inet connection for work is 10times that of my home phone. Comcast is bad enough without this crap.
View user's profile Send private message
paranode
New Forum Member
New Forum Member


Joined: Aug 02, 2005
Posts: 3

PostPosted: Mon Oct 08, 2007 9:12 pm    Post subject: Reply with quote Back to top

Just happened to me today. They pushed this new broken firmware down to mine and now it just reboots itself all day long no matter what I do. They say it's a "known issue" and will call me back in 1-2 days.

Thing worked flawlessly for over a year and now they decide they need to start breaking our routers? They better fix it or give me a free one 'cause it's useless now.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.30 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum