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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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naiveguy
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Joined: Jan 20, 2006
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PostPosted: Fri Sep 21, 2007 4:46 pm    Post subject: Reply with quote Back to top

My firmware was rolled back to the 1.00.62 version at the beginning of this week, and I haven't had any problems since then.
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klouie
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Joined: May 23, 2006
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PostPosted: Fri Sep 21, 2007 7:45 pm    Post subject: Reply with quote Back to top

I've been up and running with the promise that my firmware has been rolled back. They didn't say anything about turning off the auto-update, but from what I've read in previous posts here, they've stopped anyway. At least with the defective version.

I don't know if my contacting them actually did anything that wouldn't have been done anyway, but I haven't had any problems since.

So if you're still having problems, reboot your router (instructions are in an older post). And if you're still having problems try contacting them. The link to their Contact Us page is below.

Good luck... hopefully when/if they re-release the firmware I won't have to come back here. But if I do, I know I won't be alone!


HERE'S WHAT I WROTE:
You are trying to upgrade my firmware from 1.00.62 to 5.01.04 and you are causing my router to stop working.

When it doesn't work, the firmware is 5.01.04. I remove the power and put it back in and everything works again and the firmware is 1.00.62.

But it only stays working for a couple of hours at a time. Then I have to reboot the router again to get it working again.

When I am at work, I have no phone service once it conks out, until I get home. This is causing a lot of problems for me.

You need to 1. Roll me back to the old firmware. 2. Deativate the auto-update.

Please do not tell me that it's not you or that you're not trying to send faulty firmware to my router.

Please read the forum thread in the link I have provided below -- especially the part where another customer had his problems solved by having the two things I have requested done to his account.

http://www.vonage-forum.com/ftopic20687.html

Please confirm when this has been done.

HERE'S THEIR RESPONSE:
Thank you for contacting Customer Care.

We understand from your email that you are experiencing problems with intermittent dial tone.

I have rolled the firmware back on your device to the previous version. Please retest and reply to this email with the results so that I may follow up.

If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!

- On-Line Help Center at http://www.vonage.com/help.php
- Contact Us at http://www.vonage.com/help_contactus.php
- Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357).

Thanks again for choosing Vonage, a better phone service for less!
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kelvinl
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PostPosted: Sat Sep 22, 2007 6:41 am    Post subject: Reply with quote Back to top

OK now this is becoming a cruel joke.

I was fine last night, and I thought I was all set. But this morning, the router was out again. The router had firmware 5.01.04.

So I rebooted everything and I expected to see firmware 1.00.62 and have good service, at least temporarily.

But after rebooting I still have 5.01.04 -- I have no phone and the internet connection will have a 3 to 5 second burst of downloading then nothing for about a minute. Then another 2-5 seconds, then nothing. I can't even download all of my email.

THANKS Vonage !!!
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skyeflye
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Joined: Sep 16, 2007
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PostPosted: Sat Sep 22, 2007 8:31 am    Post subject: Reply with quote Back to top

That's too bad Kelvinl. It seems somebody at Vonage messed up with your router. Or perhaps you were just coincidentally resetting it manually when Vonage was trying to apply the firmware rollback and the rollback didn't stick.

I talked to tech support about 14 hours ago, and my router still has v1.00.62 and is still working properly (knock on Ikea).

Perhaps just try one last time with tech support and hopefully this time it'll stick. Good luck!
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sternieman
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Joined: Sep 14, 2007
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PostPosted: Fri Sep 28, 2007 7:49 am    Post subject: Reply with quote Back to top

So I'm guessing everyone is ok again since I've been up and running for about 4 straight days. I also am on the new 5.01.04 version of firmware. I used to have a problem where there was about a 3 second delay when you called someone that you could actually hear them or they could actually hear you. But that problem seems to be remedied. Hope everyone else is ok too.

Mitch
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AVPhan
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Joined: Dec 19, 2005
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PostPosted: Fri Sep 28, 2007 8:32 am    Post subject: Reply with quote Back to top

Actually, I am on 1.00.62.
Few days ago (about a week now), when the procedure I wrote ealier no longer worked for me, Hard Reset (pushing the reset button) did not work either, I called in and talked to level 1 support.

He resent the old firmware, did a hard reset and the router was back. I requested to talk to higher level to ensure the new FW not being pushed out. He attempted to transfer and while still waiting on line for Level 2, he got back on the line and said: "Level 2 and his manager now got my MAC and had set the system to have very high interval for FW update, I should not have gotten the new FW pushed back out again".

And it had been good sofar (I hope I don't jinx it since I will not be home next week to deal with this).
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skyeflye
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Joined: Sep 16, 2007
Posts: 9

PostPosted: Fri Sep 28, 2007 9:49 am    Post subject: Reply with quote Back to top

Yup.

At the risk of my router's internals spontaneously combusting – turning it into a melted, silver and blue lump that drapes over the edge of the desk like one of Dali's clocks – as soon as I send this post, I too have had completely smooth sailing since my last post in this thread. Cool

I'm still running FW v1.00.62.
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DarkFoss
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Joined: Jan 06, 2007
Posts: 4

PostPosted: Sun Sep 30, 2007 10:17 pm    Post subject: Reply with quote Back to top

wow I have this router. I guess I've been lucky I haven't had any
service interruptions and as far as I can tell the firmware has been on 100.62 the whole time. I wonder if auto-updating is off on this router?
I'll have to remember this thread if I start having issues and the new firmware gets ironed out and becomes the new standard.
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trialerror
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Joined: Oct 01, 2007
Posts: 2

PostPosted: Mon Oct 01, 2007 8:39 pm    Post subject: Reply with quote Back to top

I have the same issue. Are they ever going to fix this? Can I just call customer service and have them stop sending any updates to my router?

This is very frustrating.
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skyeflye
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Joined: Sep 16, 2007
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PostPosted: Tue Oct 02, 2007 3:43 pm    Post subject: Reply with quote Back to top

Oh man...

It just started again for me today. My interent connection was getting rea..ll....y s.........l.............o....................w and I checked my router firmware which showed version (....drum roll please....) 5.01.04!!!!

I unplugged the router and plugged it back in and the Firmware version went back to 1.00.62. Anyone care to take a guess about how long it'll be before they "upgrade" my firmware again? (about 1-2 hours perhaps?)

Sigh... I guess I'll give Vonage a call.... again.

I don't mean to be a whiner. Some people in the world have real problems. But this firmware nonsense from Vonage is getting to be more than just a little annoying.
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