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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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MisterVA
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Joined: Sep 14, 2007
Posts: 7

PostPosted: Wed Sep 19, 2007 6:28 pm    Post subject: Hard reset may solve the problem. Reply with quote Back to top

Here's the latest from me.

I did a hard reset (pressed the reset button for 30 seconds or so until everything started blinking). Much to my dismay, the firmware version did not change when I did this. However the settings I had in there did change. I was about to restore them to the previous settings (I saved them beforehand - there is button for this in the administrative section of the web interface) but decided to see what worked without restoring them thinking that maybe the new firmware doesn't like one of my settings.

Low and behold, once I went in and set up the isp signin ans password on the setup screen, everything worked! I guess I will monkey with the settings very carefully here. So to summarize, if you have version 5.01.04 on there just reset the thing (push the button in with pen or something and hold it for 30 seconds) and start from scratch, at least that's what appears to be working for now. We'll see if this works tomorrow. Very Happy

By the way, I also called customer service for the third time (had to setup and old router and use my soft phone from work) and got someone in India who said he would change some things on his end but all that resulted in nothing. Customer service here is not a lot of help, at least the folks I spoke with.
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shome
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Joined: Sep 15, 2007
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PostPosted: Wed Sep 19, 2007 6:49 pm    Post subject: Reply with quote Back to top

My system is still up and running ever since I have requested the firmware roll back including the deactivation of the automatic upload. I cannot complain about the response I received from their tech support especially in the cases where I was asking them to change specific things.

You should request the roll back to the previous firmware and get the auto update deactivated.

Good luck.
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MisterVA
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PostPosted: Wed Sep 19, 2007 7:04 pm    Post subject: Bandwidth is still low. Reply with quote Back to top

My phone continues to work but I did a bandwidth test and noticed I am only getting about 10 percent of what I should be getting.

Shome, how did you get through to someone in tech support who was responsive? I keep getting folks who don't seem to be much help. Well maybe tomorrow I will call from work and ask them to roll back the firmware and turn the autoupdate off.
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shome
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PostPosted: Wed Sep 19, 2007 7:10 pm    Post subject: Reply with quote Back to top

I did most if it by e-mail. Reporting the issue online started the string of e-mails and only called them once only because moving the phone number online didn't work.

As soon as I have read through this forum I have requested with the next e-mail to get the firmware changed, but I am sure they would that too when you call them. Just make sure to mention that you want the auto update to be deactivated as well.

Still - Good luck.
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andunn27
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PostPosted: Wed Sep 19, 2007 10:09 pm    Post subject: Reply with quote Back to top

Well, I can't even log into my linksys router through 192.168.15.1. Vonage has blocked me from doing this. I bought the router with my own money and Vonage won't let me change the settings? Is this legal?
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andunn27
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PostPosted: Wed Sep 19, 2007 10:23 pm    Post subject: Reply with quote Back to top

Well, Vonage changed the password on my router. You can log in by typing in "admin" for both the user name and password. However, after resetting to the factory defaults it shows firmware version 5.01.04 and not the original. Oh, both of my laptops can't find my wireless network at all.
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AVPhan
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PostPosted: Thu Sep 20, 2007 2:55 am    Post subject: Re: WRTP54G issue with Firmware 5.01.04 Reply with quote Back to top

AVPhan wrote:
Called and they pushed back the stable firmware.

If you have a problem, call Vonage and they will do so.


5.01.04 is pushed to my router again. Phone is now dead.
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Jakkels
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Joined: Sep 20, 2007
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PostPosted: Thu Sep 20, 2007 7:36 am    Post subject: WRTP54G 2 hr reset Reply with quote Back to top

I ran into the exact same problem which started last week wednesday. Last night I phoned tech support for the nth time and asked for 2nd lvl support. After spending 30 mins on the phone with the tech I finally convinced him to rollback my firmware. I had version 1.00.62 rel 070215 and he rolled it back to 1.00.62 rel 060327. This seemed to solve the problem - my router has not reset since last night. He told me that the router was configured to check for new firmware every 2 hrs, so that would explain the 2 hr uptime before it died. Apparently they can set your profile to not do a firmware update so my router is now pretty much set to not download the latest firmware - which from my experience over the last couple of days is a good thing !!.
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MisterVA
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PostPosted: Thu Sep 20, 2007 9:41 am    Post subject: 5.01.05 now working Reply with quote Back to top

I can't really explain it but 5.01.04 is now working on my home system and I am getting full bandwidth from the router. Basically I did a hard reset (pushed the reset button in for 30 seconds) and then redid some of the settings on the router web interface. Next time I call customer support I will ask for level 2 - that seems to have yielded the best result here.
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andunn27
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PostPosted: Thu Sep 20, 2007 11:04 am    Post subject: Reply with quote Back to top

5.01.04 is now working for me as well. I did have to log back into my router page and setup my wireless connection again. Also, the sound quality on my phone has improved quite a lot. I have had a constant, mild static problem for about 2 years now and with this latest firmware upgrade I hear no static in the background at all. My guess is that Vonage released the firmware to early and didn't have everything set up on their end. Then re-released the firmware when they thought it was fixed.

On a side note I really wish Vonage would let us (the customers) know if they are working on a newer firmware and when they plan on releasing future firmware updates. Perhaps add something to their website? Also, the option of being able to turn off the auto update without having to go through hoops would be nice as well. I just think it's ridiculous that this topic is four pages long because of Vonage's inability to notify it's paying customers.
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