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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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MisterVA
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Joined: Sep 14, 2007
Posts: 7

PostPosted: Wed Sep 19, 2007 6:28 pm    Post subject: Hard reset may solve the problem. Reply with quote Back to top

Here's the latest from me.

I did a hard reset (pressed the reset button for 30 seconds or so until everything started blinking). Much to my dismay, the firmware version did not change when I did this. However the settings I had in there did change. I was about to restore them to the previous settings (I saved them beforehand - there is button for this in the administrative section of the web interface) but decided to see what worked without restoring them thinking that maybe the new firmware doesn't like one of my settings.

Low and behold, once I went in and set up the isp signin ans password on the setup screen, everything worked! I guess I will monkey with the settings very carefully here. So to summarize, if you have version 5.01.04 on there just reset the thing (push the button in with pen or something and hold it for 30 seconds) and start from scratch, at least that's what appears to be working for now. We'll see if this works tomorrow. Very Happy

By the way, I also called customer service for the third time (had to setup and old router and use my soft phone from work) and got someone in India who said he would change some things on his end but all that resulted in nothing. Customer service here is not a lot of help, at least the folks I spoke with.
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shome
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PostPosted: Wed Sep 19, 2007 6:49 pm    Post subject: Reply with quote Back to top

My system is still up and running ever since I have requested the firmware roll back including the deactivation of the automatic upload. I cannot complain about the response I received from their tech support especially in the cases where I was asking them to change specific things.

You should request the roll back to the previous firmware and get the auto update deactivated.

Good luck.
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MisterVA
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PostPosted: Wed Sep 19, 2007 7:04 pm    Post subject: Bandwidth is still low. Reply with quote Back to top

My phone continues to work but I did a bandwidth test and noticed I am only getting about 10 percent of what I should be getting.

Shome, how did you get through to someone in tech support who was responsive? I keep getting folks who don't seem to be much help. Well maybe tomorrow I will call from work and ask them to roll back the firmware and turn the autoupdate off.
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shome
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PostPosted: Wed Sep 19, 2007 7:10 pm    Post subject: Reply with quote Back to top

I did most if it by e-mail. Reporting the issue online started the string of e-mails and only called them once only because moving the phone number online didn't work.

As soon as I have read through this forum I have requested with the next e-mail to get the firmware changed, but I am sure they would that too when you call them. Just make sure to mention that you want the auto update to be deactivated as well.

Still - Good luck.
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andunn27
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PostPosted: Wed Sep 19, 2007 10:09 pm    Post subject: Reply with quote Back to top

Well, I can't even log into my linksys router through 192.168.15.1. Vonage has blocked me from doing this. I bought the router with my own money and Vonage won't let me change the settings? Is this legal?
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andunn27
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PostPosted: Wed Sep 19, 2007 10:23 pm    Post subject: Reply with quote Back to top

Well, Vonage changed the password on my router. You can log in by typing in "admin" for both the user name and password. However, after resetting to the factory defaults it shows firmware version 5.01.04 and not the original. Oh, both of my laptops can't find my wireless network at all.
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AVPhan
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PostPosted: Thu Sep 20, 2007 2:55 am    Post subject: Re: WRTP54G issue with Firmware 5.01.04 Reply with quote Back to top

AVPhan wrote:
Called and they pushed back the stable firmware.

If you have a problem, call Vonage and they will do so.


5.01.04 is pushed to my router again. Phone is now dead.
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Jakkels
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Joined: Sep 20, 2007
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PostPosted: Thu Sep 20, 2007 7:36 am    Post subject: WRTP54G 2 hr reset Reply with quote Back to top

I ran into the exact same problem which started last week wednesday. Last night I phoned tech support for the nth time and asked for 2nd lvl support. After spending 30 mins on the phone with the tech I finally convinced him to rollback my firmware. I had version 1.00.62 rel 070215 and he rolled it back to 1.00.62 rel 060327. This seemed to solve the problem - my router has not reset since last night. He told me that the router was configured to check for new firmware every 2 hrs, so that would explain the 2 hr uptime before it died. Apparently they can set your profile to not do a firmware update so my router is now pretty much set to not download the latest firmware - which from my experience over the last couple of days is a good thing !!.
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MisterVA
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PostPosted: Thu Sep 20, 2007 9:41 am    Post subject: 5.01.05 now working Reply with quote Back to top

I can't really explain it but 5.01.04 is now working on my home system and I am getting full bandwidth from the router. Basically I did a hard reset (pushed the reset button in for 30 seconds) and then redid some of the settings on the router web interface. Next time I call customer support I will ask for level 2 - that seems to have yielded the best result here.
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andunn27
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PostPosted: Thu Sep 20, 2007 11:04 am    Post subject: Reply with quote Back to top

5.01.04 is now working for me as well. I did have to log back into my router page and setup my wireless connection again. Also, the sound quality on my phone has improved quite a lot. I have had a constant, mild static problem for about 2 years now and with this latest firmware upgrade I hear no static in the background at all. My guess is that Vonage released the firmware to early and didn't have everything set up on their end. Then re-released the firmware when they thought it was fixed.

On a side note I really wish Vonage would let us (the customers) know if they are working on a newer firmware and when they plan on releasing future firmware updates. Perhaps add something to their website? Also, the option of being able to turn off the auto update without having to go through hoops would be nice as well. I just think it's ridiculous that this topic is four pages long because of Vonage's inability to notify it's paying customers.
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