WRTP54G Dropping Phone; Limited Connectivity Every 2 Hours

Posts: 3 · New Forum Member Joined: Jan 20, 2006 Posts: 3

My firmware was rolled back to the 1.00.62 version at the beginning of this week, and I haven't had any problems since then.

Posts: 3 · New Forum Member Joined: May 23, 2006 Posts: 3

I've been up and running with the promise that my firmware has been rolled back. They didn't say anything about turning off the auto-update, but from what I've read in previous posts here, they've stopped anyway. At least with the defective version.

I don't know if my contacting them actually did anything that wouldn't have been done anyway, but I haven't had any problems since.

So if you're still having problems, reboot your router (instructions are in an older post). And if you're still having problems try contacting them. The link to their Contact Us page is below.

Good luck... hopefully when/if they re-release the firmware I won't have to come back here. But if I do, I know I won't be alone!

HERE'S WHAT I WROTE:
You are trying to upgrade my firmware from 1.00.62 to 5.01.04 and you are causing my router to stop working.

When it doesn't work, the firmware is 5.01.04. I remove the power and put it back in and everything works again and the firmware is 1.00.62.

But it only stays working for a couple of hours at a time. Then I have to reboot the router again to get it working again.

When I am at work, I have no phone service once it conks out, until I get home. This is causing a lot of problems for me.

You need to 1. Roll me back to the old firmware. 2. Deativate the auto-update.

Please do not tell me that it's not you or that you're not trying to send faulty firmware to my router.

Please read the forum thread in the link I have provided below -- especially the part where another customer had his problems solved by having the two things I have requested done to his account.

http://www.vonage-forum.com/ftopic20687.html

Please confirm when this has been done.

HERE'S THEIR RESPONSE:
Thank you for contacting Customer Care.

We understand from your email that you are experiencing problems with intermittent dial tone.

I have rolled the firmware back on your device to the previous version. Please retest and reply to this email with the results so that I may follow up.

If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!

- On-Line Help Center at http://www.vonage.com/help.php
- Contact Us at http://www.vonage.com/help_contactus.php
- Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357).

Thanks again for choosing Vonage, a better phone service for less!

Posts: 2 · New Forum Member Joined: Dec 08, 2005 Posts: 2

OK now this is becoming a cruel joke.

I was fine last night, and I thought I was all set. But this morning, the router was out again. The router had firmware 5.01.04.

So I rebooted everything and I expected to see firmware 1.00.62 and have good service, at least temporarily.

But after rebooting I still have 5.01.04 -- I have no phone and the internet connection will have a 3 to 5 second burst of downloading then nothing for about a minute. Then another 2-5 seconds, then nothing. I can't even download all of my email.

THANKS Vonage !!!

Posts: 9 · New Forum Member Joined: Sep 16, 2007 Posts: 9

That's too bad Kelvinl. It seems somebody at Vonage messed up with your router. Or perhaps you were just coincidentally resetting it manually when Vonage was trying to apply the firmware rollback and the rollback didn't stick.

I talked to tech support about 14 hours ago, and my router still has v1.00.62 and is still working properly (knock on Ikea).

Perhaps just try one last time with tech support and hopefully this time it'll stick. Good luck!

Posts: 4 · New Forum Member Joined: Sep 14, 2007 Posts: 4

So I'm guessing everyone is ok again since I've been up and running for about 4 straight days. I also am on the new 5.01.04 version of firmware. I used to have a problem where there was about a 3 second delay when you called someone that you could actually hear them or they could actually hear you. But that problem seems to be remedied. Hope everyone else is ok too.

Mitch

Posts: 8 · New Forum Member Joined: Dec 19, 2005 Posts: 8

Actually, I am on 1.00.62.
Few days ago (about a week now), when the procedure I wrote ealier no longer worked for me, Hard Reset (pushing the reset button) did not work either, I called in and talked to level 1 support.

He resent the old firmware, did a hard reset and the router was back. I requested to talk to higher level to ensure the new FW not being pushed out. He attempted to transfer and while still waiting on line for Level 2, he got back on the line and said: "Level 2 and his manager now got my MAC and had set the system to have very high interval for FW update, I should not have gotten the new FW pushed back out again".

And it had been good sofar (I hope I don't jinx it since I will not be home next week to deal with this).

Posts: 9 · New Forum Member Joined: Sep 16, 2007 Posts: 9

Yup.

At the risk of my router's internals spontaneously combusting – turning it into a melted, silver and blue lump that drapes over the edge of the desk like one of Dali's clocks – as soon as I send this post, I too have had completely smooth sailing since my last post in this thread. Cool

I'm still running FW v1.00.62.

Posts: 4 · New Forum Member Joined: Jan 06, 2007 Posts: 4

wow I have this router. I guess I've been lucky I haven't had any
service interruptions and as far as I can tell the firmware has been on 100.62 the whole time. I wonder if auto-updating is off on this router?
I'll have to remember this thread if I start having issues and the new firmware gets ironed out and becomes the new standard.

Posts: 2 · New Forum Member Joined: Oct 01, 2007 Posts: 2

I have the same issue. Are they ever going to fix this? Can I just call customer service and have them stop sending any updates to my router?

This is very frustrating.

Posts: 9 · New Forum Member Joined: Sep 16, 2007 Posts: 9

Oh man...

It just started again for me today. My interent connection was getting rea..ll....y s.........l.............o....................w and I checked my router firmware which showed version (....drum roll please....) 5.01.04!!!!

I unplugged the router and plugged it back in and the Firmware version went back to 1.00.62. Anyone care to take a guess about how long it'll be before they "upgrade" my firmware again? (about 1-2 hours perhaps?)

Sigh... I guess I'll give Vonage a call.... again.

I don't mean to be a whiner. Some people in the world have real problems. But this firmware nonsense from Vonage is getting to be more than just a little annoying.