WRTP54G Dropping Phone; Limited Connectivity Every 2 Hours

Posts: 7 · New Forum Member Joined: Sep 15, 2007 Posts: 7

My system is still up and running after them rolling back whatever firmware. Again there seem to be 2 different type firmwares (read further up the string).

They haven't admitted it was the firmware, but followed my request to roll back to the previous version and further offer to credit me back for 5 days when the system was down.

Since their instruction for reboot included to reboot the cable modem has anyone tried to reboot the cable modem as well?

Posts: 2 · New Forum Member Joined: Dec 08, 2005 Posts: 2

I've had this problem for a while (I have the 3rd post on this thread) and I've been trying different things -- leaving the computer off, disconnecting the phone, removing my ReplayTV from the network, etc. But nothing worked, which basically confirmed the firmware push from Vonage.

Like many, I had 1.00.62 when it was working and 5.01.04 when it wasn't.

Last night, I tried Shome's suggestion about rebooting the cable modem and it might have done the trick -- and I didn't call Vonage. I've been up and running for almost 24 hours now.

I don't know if it was the cable modem reboot (thanks Shome!) or if Vonage realized the problem. But here are the instructions for rebooting your cable modem -- the sequence seems to be important. For us (WRTP54G owners), we would just ignore the part about the separate Vonage box (in italics).

Good luck all -- if the problems resurface, I'll post back.

1. Unplug only the power cable from the back of your Cable/DSL modem.

2. If you have a router, unplug its power cable.

3. Unplug the black power cable from the back of the Vonage Phone Adapter.

4. Wait at least 30 seconds.

5. Plug your Cable/DSL modem's power cable back into your device and wait for it to start up completely before continuing.

6. If you have a router, plug the power cable back in and wait for it to start up completely before continuing.

7. Plug in the power cable for the Vonage Phone Adapter.

8. Wait at least 30 seconds.

9. Reboot your computer and check to make sure that you have an Internet connection.

10. Pick up the telephone receiver and listen for a dial tone.

Posts: 9 · New Forum Member Joined: Sep 16, 2007 Posts: 9

Thanks, Kelvinl. Yeah I went through that procedure every time the router crapped out (every couple hours) over the past few days. It always seemed to solve the problem temporarily.

I think that you are experiencing no problems now because Vonage is actually pushing a working firmware version (either newer or old...doesn't matter) to the routers now. Perhaps rebooting your cable modem did help in your particular case too. I always reboot my modem whenever I unplug the router anyway, since it's easy and just to make sure I have all the latest info (DNS servers, etc.) from my ISP.

Posts: 8 · New Forum Member Joined: Sep 14, 2007 Posts: 8

Skyefly, you are correct. It was not a cable modem issue, but everytime you did reboot the modem/router it would work for a couple of hours. Sometime last night someone at Vonage realized that they had released a bad firmware and most likely sent out the automatic update again using the older firmware.

If people are having trouble you can call Vonage and request the older firmware be uploaded, or you can manually reset your router to the factory default firmware by going to 192.168.15.1 which is what I did.

I personally hope that Vonage does further testing on future firmware updates before realeasing them.

Posts: 8 · New Forum Member Joined: Sep 14, 2007 Posts: 8

Looks like Vonage has updated to 5.01.04 again. My phone works, however, my internet is very slow and wireless seems to work when it wants to. Also, I noticed that I can't log into my router page at 192.168.15.1

Posts: 2 · New Forum Member Joined: Sep 19, 2007 Posts: 2

My phone is no longer working and the internet connection is very slow. This is really starting to piss me off!

Has anyone talked to customer service lately?

Posts: 7 · New Forum Member Joined: Sep 14, 2007 Posts: 7

Yes I am having the same problem all over again. This is really killing me. My router/adapter is stuck on version 5.01.04. This time when I inplug it it doesn't go back to the previous version. In fact I am unable to reset it at all. I have temporarily reverted back to using another router with no Vonage connected to it. I sent an e-mail to customer service and I also attempted two calls to them with a cell phone that gets really lousy reception here. I got level 1 techs both times from India and then got cut off. I am really starting to lose my patience as well. It's really hard to communicate with Vonage when the phone doesn't work!

Posts: 9 · New Forum Member Joined: Sep 16, 2007 Posts: 9

Same thing again here too. Sad

Although, if I leave my WRTP54G unplugged for about 20 seconds, it seems to be OK again for about an hour or two (exactly like last week).

Posts: 4 · New Forum Member Joined: Sep 14, 2007 Posts: 4

Great I can't wait to go home and battle this again. I'm definitely getting a refund for this month if I have to choke it out of some one.

Posts: 3 · New Forum Member Joined: May 23, 2006 Posts: 3

Ugh... me too dammit. Same crap as last week.

How sad is it that I'm glad that I at least got a few days of uninterrupted service?