hard wiring with prewired construction

Posts: 1 · New Forum Member Joined: Sep 13, 2007 Posts: 1

Hi everyone! I have a little problem and was wondering if one of you could possibly give me some advice..

I recently moved into a newly constructed house that was prewired for phone service. Being that I never signed up for phone service via a landline (Because of Vonage) I don't have a NIS on the outside of my house. I have a blue wire coming out of the outside wall that's connected to nothing (see picture). When I plug my Vonage adapter into a jack in a room, the phone works for a period of time before I hear crackling and an occasional busy signal. It seems like there is some kind of interference in the phone line. The phone works perfectly when directly connected to the phone adapter.

Here's my theory.. When I plug a phone into the jack when it's not connected to Vonage, I don't hear any interference... no sound whatsoever (as I would assume because I am not connected to the phone company and don't even have a NIS) The blue insulation surrounding the wire on the outside bundles the individual phone wires closely together. Could these wires my touching causing the interference? Should I pull back the end of the blue insulation and wrap each individual wire with electrical tape to prevent contact?

Thanks for your advice!! =)

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Yes!! That may not be the problem, but you've nailed the first step perfectly.

Posts: 433 · Posted: Tue Sep 18, 2007 6:46 pm Post subject:

You could also go to the home run point in your house and simply disconnect the wire that travels outside from the rest of your inside wire runs. You should have a punchdown block and it should be fairly obvious which line is coming from outside. If they are all twisted together, you could still remove the outside run and rework the rest of the wires to make sure they are all making good contact with each other.

Posts: 46 · Full Forum Member Joined: Aug 07, 2007 Posts: 46

Getting a busy signal means you have a short somewhere in the wiring. As you have that cable hanging out in mid air I would really suggest checking that out first :p