Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Maaz
Vonage Forum Master
Vonage Forum Master


Joined: Dec 05, 2004
Posts: 170

PostPosted: Sat Dec 04, 2004 8:24 pm    Post subject: Linksys RT31P2 port disconnects Reply with quote Back to top

Has anyone experienced frequent port disconnects with the Linksys RT31P2? Basically, what is happening is that although my cable modem stays live, the RT31P2 router disconnects and reconnects its ports. This lasts for only 1-2 seconds and happens maybe every couple of hours though it seems to vary. My computer will say that the network cable is unplugged and then immediately says it is connected. My phone will say the line is in use during this time (I haven't had the problem when I was actually on the phone yet so I don't know if it would disconnect my call or just briefly interupt it).

I already sent Vonage an e-mail about it but wanted to know if anyone has an opinion on what the problem could be. I just got this thing yesterday and am tempted to exchange it for the regular phone adapter and buy my own router. I've previously used a different router without this problem. Also, no problems when cable modem is directly connected to computer.

Maaz
View user's profile Send private message
brian198120
New Forum Member
New Forum Member


Joined: Nov 22, 2004
Posts: 6

PostPosted: Sun Dec 05, 2004 1:36 am    Post subject: Reply with quote Back to top

That happens to me. I believe it is the router pinging the Vonage servers to keep the connection alive
View user's profile Send private message
Maaz
Vonage Forum Master
Vonage Forum Master


Joined: Dec 05, 2004
Posts: 170

PostPosted: Sun Dec 05, 2004 10:31 am    Post subject: Reply with quote Back to top

Hmmm, well what's interesting is that it doesn't seem to do it much at night when I sleep, if at all. It happens a lot more during the day when I'm using the computer. Pinging shouldn't be causing port disconnects.

Maaz
View user's profile Send private message
L202
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 21, 2004
Posts: 15

PostPosted: Mon Dec 06, 2004 12:55 pm    Post subject: Reply with quote Back to top

I'm not having this problem...I have all kindsa stuff on my network too - TZO, a server, etc etc. I had to reboot the router one time because it wasn't working properly, that's it.

Sounds light it might be your ISP. I would Google your ISP and Port Disconnects to see if it's not a more generic problem. Good luck, man...

_________________
- L202
View user's profile Send private message
Maaz
Vonage Forum Master
Vonage Forum Master


Joined: Dec 05, 2004
Posts: 170

PostPosted: Mon Dec 06, 2004 5:31 pm    Post subject: Reply with quote Back to top

It never happens unless the router is plugged in. If I use a different router (that doesn't support Voice over IP) or connect it directly to the computer, the problem does not exist. There is, of course, a possibility that the router is bad as well.

I placed a hub in between the router and my computer. Now my computer no longer notices the port disconnects. Since the outages are only for about 1 second, the computer does not realize that it has been disconnected from the Internet either. I guess we'll see what happens with the phone. So far, it hasn't happened when I was on the phone or if it did, then I didn't notice.

I also wrote Vonage so if they ever reply back, maybe they will want to exchange the router.

Thanks,

Maaz
View user's profile Send private message
yanksno1
New Forum Member
New Forum Member


Joined: Oct 15, 2004
Posts: 4

PostPosted: Sat Dec 11, 2004 12:28 pm    Post subject: Reply with quote Back to top

I seem to be having a similar problem. What happens is about once a day (or sometimes a couple days) I lose my connection. This never happened when I wasn't using this as my router. What I have to do to get it back working again is turn off the PC that is connected directly to the router and then unplug both the cable modem and RT31P2. After I turn back on the PC and the cable moden and RT31P2 reset, everything works great again. But the PC has to be off for me to get it going again. I've tried just the cable modem and RT31P2 but that doesn't work. I have no idea why this is happening. Like I said, I never had disconnections before I started using the RT31P2 as my router. Any ideas on my situation?

P.S. I'm using Adelphia as my cable service.
View user's profile Send private message
JScott
Vonage
Representative
Vonage<br>Representative


Joined: Dec 09, 2004
Posts: 79
Location: New Jersey

PostPosted: Sat Dec 11, 2004 1:24 pm    Post subject: Reply with quote Back to top

My question to all of u who r experiencing this problem is how do u have ur computers connected in ur network? Is it connected to the router of ur RT, connected to ur modems, or connected to both at the same time. The symptoms u describe sound to me like some sort of IP address conflict. The computers r not holding the proper IP address. Make sure the RT is set to "Obtain an IP Address Automatically", and make sure the PC is set for DHCP. And you computers should only b connected to the RT OR ur modem (preferably the RT), but NOT BOTH at the same time.

_________________
JScott
Tier 2 Technical Support
Vonage Digital Voice
www.vonage.com
View user's profile Send private message
Maaz
Vonage Forum Master
Vonage Forum Master


Joined: Dec 05, 2004
Posts: 170

PostPosted: Sun Dec 12, 2004 12:08 am    Post subject: Reply with quote Back to top

JScott,

I appreciate your response. However, the problem has nothing to do with how my router is connected. The problem is that the router is a piece of trash. I am a network engineer and am well aware of what can create an IP address conflict.

So anyway, here goes: My initial setup was simple. My cable modem was plugged into the Internet port and my computer was plugged into Ethernet 1. The computer was set to DCHP and was able to obtain an IP address from the router just fine. Everything seemed to work. However, the router kept resetting itself, sometimes within 15 minutes, other times within a few hours.

So after waiting 6 days with no reply to my e-mail, I called tech support and they told me to plug it behind an existing router instead. I've tried this and although I no longer lose my Internet connection on the computer (because it is connected to my other router instead of the RT), the RT still seems to reset itself at times, which would affect the phone. By the way, my RT even resets by itself when no Internet connection and no computer is plugged into it. I connected the phone only to it and sure enough, the phone would periodically say that the line was in use while the router reset itself. I told the guy at Vonage this and he still insisted that I try plugging in the RT behind my other router first before exchaning it. I think this is a ridiculous idea anyway because the RT is supposed to be a router and why should I need another router? I asked if I could try a regular phone adapter instead and he said that they are only sending the RT out now and no other device, but that I could one from a retail store if I wanted to.

In addition, I am getting a lot of background noise in the line, as others have stated in this forum. My understanding is that this is probably due to a problem with the router as well. I will try changing my bandwidth settings though to see if that helps any.

I wish Vonage would just replace this router. It's a simple request. It could be that it is just defective. If I have to buy a regular phone adapter instead, I will, but I just don't want to spend money on a service I might not keep if it doesn't work out. Speaking of canceling, how would I go about cancelling the number transfer process? It's been about 2 weeks now since I first ordered the service (and requested the transfer).

Thanks,

Maaz
View user's profile Send private message
markwi
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 07, 2004
Posts: 82
Location: Wisconsin

PostPosted: Sun Dec 12, 2004 9:19 am    Post subject: Reply with quote Back to top

This issue exists period and its the router itself and your service. This blame it on the customer stance has been going on for weeks. I have the wireless version and it does the exact same thing. Furthermore I am not stupid and know how to properly set up my router. Furthermore there is nothing wrong with my ISP. So you tell me Vonage who's problem this is.

The router reboots whenever it feels. You can go a day without one. Also it does this right in the middle of a call if it so desires. It started with just the phone port doing it and connectivity was fine. Seems since the lousy new firmware released is now causing complete failure and takes a few minutes to be fully usable.

My connection for the internet is dsl 1500 down 500 up
ppoe used in config. I have tryed slight variations that maintain connection to rule out things and no setting matters, SAME ISSUE!

So people don't let Vonage tell you its your issue not theirs....period.
View user's profile Send private message
Maaz
Vonage Forum Master
Vonage Forum Master


Joined: Dec 05, 2004
Posts: 170

PostPosted: Sun Dec 12, 2004 10:34 am    Post subject: Reply with quote Back to top

I was thinking of trying the wireless version. Thanks for confirming that it has the same problem. I guess I'll have to go the regular phone adapter route.

Maaz
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jodinc2
New Today 6
Yesterday 7
Total 99022

Who Is On Site
Visitors 96
Members 1
Total 97


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.72
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 449 Pages In The Last 60 Seconds
The Vonage VoIP Forum