Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
ViaForSAM Posted:
Viagra has altered
a sexual daily
life For most
Males in this day
and age. <a
...

In The Forum:
Forum Suggestions - Comments
Topic:
cialis free trial Can Be Fun For Anyone
On May 26, 2017 at 23:17:33

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
TheDrunkenDj
New Forum Member
New Forum Member


Joined: Feb 22, 2005
Posts: 9
Location: u.s. & mexico

PostPosted: Tue Feb 22, 2005 4:19 pm    Post subject: Reply with quote Back to top

i just had a word with the Vonage customer service this afternoon regarding my dropped calls that ended with a busy signal, and modem needed being reset. he told me to put my QoS setting at 90, being that the default setting was too high. the only ill side effect is that when im on the phone the DL & UL speeds go way down (almost unusable at all)

_________________
theyknowwhatiswhatbuttheydontknowwhatiswhattheyjuststrutwhatthef*@%
View user's profile Send private message Visit poster's website
OoTLink
Full Forum Member
Full Forum Member


Joined: Feb 14, 2005
Posts: 68

PostPosted: Sun Mar 06, 2005 7:31 pm    Post subject: Reply with quote Back to top

You know, this is really beginning to piss me off.. I have to run servers and stuff here and a stupid router that keeps crashing over and over -- not to mention it's doing this while PEOPLE ARE TRYING TO USE THE PHONE too now.. and instead of just resetting/unplugging the router, I have to unplug everything, wait a few mins, and plug back in.. hoping it'll work.
View user's profile Send private message AIM Address
sgt-spam
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 14, 2005
Posts: 18

PostPosted: Tue Mar 08, 2005 7:32 am    Post subject: Reply with quote Back to top

I'm having the same problem. FW for my RT31P2 was upgraded (to 1.27.01) by someone here not long ago. I'm on business-class Road Runner (5Mbps/512Kbps). I have tried all three options in the Bandwidth Saver settings, and currently have QoS set to 512.

My wife notices the problem on the phone - usually half an hour to fourty-five minutes into the conversation the line will 'go funny', and then drop. If she or the other party tries to call right back the call does not go through.

I notice it most with FTP traffic. While at work and attempting to move files back and forth (which I do A LOT of), my FTP session will drop and I'll be unable to reconnect for a couple minutes.

There was a post a couple back about removing the QoS setting, so I'll try that, although it makes me a little nervous. My NNTP server saturates my connection (and FTP comes close), and if I start transfers while she's on the phone, I don't want her call quality to drop.

I also have other network services running through the RT31P2...
View user's profile Send private message
sgt-spam
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 14, 2005
Posts: 18

PostPosted: Tue Mar 08, 2005 9:19 am    Post subject: Reply with quote Back to top

Quick follow-up... QoS settings appear to have no bearing on my disconnect issue. I queued up about 200MB to pull via FTP from home, and I still got disconnected and was unable to immediately resume. My Linksys does have the phaser sound issue. Maybe it's time to replace it since some folks have reported no noise with new units.
View user's profile Send private message
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Tue Mar 08, 2005 10:28 am    Post subject: Reply with quote Back to top

I had the same exact issue so no need to repost the symptoms. After trying everything under the sun, Vonage finally sent me a replacement that worked. I've used Linksys products for years, and I've always had a good impression of them--good value for the money. But these RT31P2 units are pure junk. Their quality control on these things must be a joke, and even if you get one that works, some of the firmware features are pretty limited.

You'll have to spend an hour on the phone, but if you can get them to exchange it, ask for overnight shipping. They did that for me at no charge, but I had to request it.
View user's profile Send private message
PoppaJohn
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 08, 2005
Posts: 91

PostPosted: Tue Mar 08, 2005 10:47 am    Post subject: Something missing here? Reply with quote Back to top

From the threads in this forum, one might get the impression that disconnects, for whatever reason, are normal, standard operating proceedures.

Also considered normal is excessively long times on hold, waiting to get inconsistent tech help.

The plain words precicely describing this situation are S****y Service.
Cry

_________________
Shalom,
Poppa

Vonage member since Jan03
ISP: Time Warner
Southern Tier NY
Set up: Surfboard SB5100 Cable Modem to Linksys RT31P2 to PC
View user's profile Send private message
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Tue Mar 08, 2005 11:06 am    Post subject: Reply with quote Back to top

When I've had bad experiences in the past, they've always been isolated incidents. But Vonage truly has the worst customer service I've ever experienced on a consistent basis.

That said, they are pretty quick to credit your account if you can get a person on the phone and let them know you're dissatisfied.

Just in the last two months, their reputation has taken a huge hit. I checked out this forum before I signed up and I knew there were some issues to be dealt with, but for the most part, people were satisfied with what they were getting from Vonage, and confident that things would only improve.

If I were visiting these forums again today as a prospective customer, there's absolutely no way I'd take the plunge again.

I feel like I'm stuck in a bad marriage, and I've just invested too much into making this relationship work to throw it all away just yet. But my eye is starting to wander....
View user's profile Send private message
sgt-spam
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 14, 2005
Posts: 18

PostPosted: Tue Mar 08, 2005 3:48 pm    Post subject: Reply with quote Back to top

When I finally reached someone (about half an hour), I voiced two concerns: 'white' noise in the background and frequent disconnects.

The support person was very quick to admit there was a problem with the RT31P2 and offered to exchange it. In regards to dropped calls, he asked for a four hour Ping Plotter data file to Yahoo (also provided data to Google) along with a speed test from DSLReports...

I'm really hoping the new device fixes my connection issues too.

I forgot to ask about overnight shipping, but I did request a return shipping label for the 'bad' unit.
View user's profile Send private message
OoTLink
Full Forum Member
Full Forum Member


Joined: Feb 14, 2005
Posts: 68

PostPosted: Tue Mar 08, 2005 11:21 pm    Post subject: Reply with quote Back to top

*nod* I just called, after an hour of waiting, they updated the firmware to 1.27 (finally) -- and now I'm waiting for the guy to check into another issue I've been having with 800 numbers for a few mail order places not going through and just ringing and ringing while they work on non Vonage lines.
View user's profile Send private message AIM Address
dmadman2001
New Forum Member
New Forum Member


Joined: Mar 09, 2005
Posts: 3

PostPosted: Thu Mar 10, 2005 1:51 am    Post subject: Reply with quote Back to top

I got the disconnection and resetting problem sorted out on my linksys rt31p2 by placing an external computer fan on top of the router. Ive got 2 other linksys routers running a befsr81 and wrt54g and have had no problem at all with these units. It seems to me that when the rt31p2 overheats it resets itself and comes back running after 3 minutes or so. Vonage emailed me the rt31p2 is defective and will have it replaced. Have not received it though. Im still using old linksys rt31p2 with the external fan. SO far no disconnections for the past 2 weeks
View user's profile Send private message Yahoo Messenger
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ViaForSAM
New Today 6
Yesterday 13
Total 100639

Who Is On Site
Visitors 158
Members 1
Total 159


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.91
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.22 Seconds and 345 Pages In The Last 60 Seconds
The Vonage VoIP Forum