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maiknycc
Vonage Forum Associate
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Joined: Jan 24, 2005
Posts: 18
Location: Staten Island, NY

PostPosted: Mon Jan 24, 2005 10:20 pm    Post subject: Reply with quote Back to top

vonagebest wrote:
I have never heard of that and I have worked Vonage installation for months. I find it hard to believe it is the adapter.

Do you have a Vonage ticket number I can work off of?


If you look through the forum here - there a quite a few people who have that problem with the adaptor. So far tech support has downgraded my firmware twice - from 2.xxx to 1.26 and then from 1.26 to 1.24 I believe.

The second downgrade didn't make much of a difference - but before the first one my cable modem disconnected every 5-10 minutes which it has NEVER done before.

My ticket # is #1022369 - not sure what's in there though. This was opened when my Motorola Adaptor (after working fine for months) all of a sudden started to wig out. Then they sent me the Linksys RT3P2 and that's when the other problem(s) started - but since the current email conversation still has this ticket in the header I assume you can find info there.
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maiknycc
Vonage Forum Associate
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Joined: Jan 24, 2005
Posts: 18
Location: Staten Island, NY

PostPosted: Tue Jan 25, 2005 10:12 pm    Post subject: Reply with quote Back to top

vonagebest wrote:
I have never heard of that and I have worked Vonage installation for months. I find it hard to believe it is the adapter.

Do you have a Vonage ticket number I can work off of?



VonageBest
Customer Care Rep/Tier 2 Rep
Install/Billing/Service


Ok - someone gave me the tip to disable the QoS in the router and that actually seemed to have one the trick. Seems like the QoS reserves to much bandwith for the Voice service and therefore the router reboots when the load gets heavy i.e. when you download large files
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terry2776
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 31, 2004
Posts: 12

PostPosted: Mon Jan 31, 2005 11:06 am    Post subject: Reply with quote Back to top

My problems were solved when I returned the RT31P2 to best buy and they gave me my money back. haha, seriously, I got a BEFSR41 Linksys 4 port router and a PAP2 Linksys phone adapter and it works flawlessly now. So next time you guys try and sales pitch a 60 dollar cable modem to someone, think, and actually troubleshoot the problem instead of the poke and hope method. I don't know, maybe I am a retard or maybe the tech support from India that I got are the retards, but it is fixed now.
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vonagebest
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Mon Jan 31, 2005 11:15 am    Post subject: Reply with quote Back to top

Maybe you are a [ADMIN EDIT]...Unclear yet..

But we are not in India...and we are trying our best to help...
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terry2776
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 31, 2004
Posts: 12

PostPosted: Mon Jan 31, 2005 11:20 am    Post subject: Reply with quote Back to top

Well I am sorry if I hurt your feelings, but out of 3 calls I did not get one person that I could completely understand. The last two calls since I got the new equipment we taken by knowledgeable well spoken individuals and my issues were dealt with in a swift manner, if you ignore the 30-40 minute hold times.
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terry2776
Vonage Forum Associate
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Joined: Dec 31, 2004
Posts: 12

PostPosted: Mon Jan 31, 2005 11:23 am    Post subject: Reply with quote Back to top

Nice sensor on the admin's part. Your response definately shows the professionalism of you and your company. Very Happy Very Happy
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vonagebest
Vonage Forum Senior
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Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Mon Jan 31, 2005 12:02 pm    Post subject: Reply with quote Back to top

Didn't hurt my feelings at all. I am not from India.

I just think that we have to much generalization out there when someone speaks to a foreign person and claims they are from India when they are in NJ and they wants to wonder why no one will help them.

Vonage is one USA company that doesn't outsource. The chat room is out of the Philippines but I don't count that as really part of the call center.
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maiknycc
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Joined: Jan 24, 2005
Posts: 18
Location: Staten Island, NY

PostPosted: Tue Feb 01, 2005 2:14 pm    Post subject: Reply with quote Back to top

terry2776 wrote:
So next time you guys try and sales pitch a 60 dollar cable modem to someone, think, and actually troubleshoot the problem instead of the poke and hope method..


Well- all I can tell you is that I had some MAJOR problems going on here over the last 6 weeks and NOTHING I tried helped. But then I bought a new cable modem and hooked it up yesterday (after Vonage support and some friendly people here told me that the modem I had had known problems with Vonage) and now everything works perfectly. No disconnects - no sound outage(s) on the phone - AWESOME!
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vonagebest
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Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Tue Feb 01, 2005 3:02 pm    Post subject: Reply with quote Back to top

Excellent.
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Polar
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Joined: Feb 01, 2005
Posts: 4
Location: Bay Area, California

PostPosted: Tue Feb 01, 2005 5:44 pm    Post subject: Reply with quote Back to top

SF Bay Area with Comcast and Motorola adapter. Same problem, fine for last six months. Last 2 weeks, disconnects on every call. No response from technical support, no email or phone answers.
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